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SmileSunShine

Case can not be found at this time in My Case Status

By SmileSunShine in Removing Conditions on Residency General Discussion

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SmileSunShine Explorer

SmileSunShine   1

Posted
Filed: K-1 Visa Country: China
 Timeline
Posted

We received the notice letter with the case number. But when I tried to find info on the USCIS website for case status, I got this message,

"Your case can not be found at this time in My Case Status. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at 1.800.375.5283."

Check was cashed on Nov. 6.

Should I wait for a longer time?

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Cheezees Mentor

Cheezees   1,514

Posted
Filed: Citizen (apr) Country: Trinidad and Tobago
 Timeline
Posted

The Receipt Number is the one you get from your Biometrics Letter, not the NOA. You should wait until you receive the Biometrics letter, and even then, you are not guaranteed timely case status updates online. :)

 

 

AOS

03/24/11 - Got married in the Boogie-Down Bronx, NYC!
04/21/11 - Mailed I-130,I-765, I-485, I-864 and I-693 - Day 00

04/23/11 - Application delivered - Day 02
04/28/11 - NOA (most forms) - Day 07
05/03/11 - Checks cashed - Day 12
05/31/11 - Biometrics completed in the Bronx, NYC - Day 40
06/24/11 - Received someone else's employment authorization card!!! What the...? - Day 64
07/01/11 - Mailed the poor lady's card back after calling USCIS - Day 71
07/07/11 - Received poor lady's interview notice! What??? - Day 77
07/15/11 - Received my own EAD card - Day 85
08/12/11 - Interview. Approved on the spot! - Day 113
08/18/11 - Received card in the mail - Day 119

ROC
05/28/13 - Mailed I-751 - Day 00

05/30/13 - Application delivered - Day 02

05/31/13 - NOA I-797 - Day 03
06/04/13 - Check cashed - Day 07

06/06/13 - NOA delivered to my home/Biometrics letter generated - Day 09

06/10/13 - Received Biometrics letter in the mail - Day 13

06/27/13 - Biometrics completed in Milwaukee, WI - Day 30

09/10/13 - Application approved! - Day 105

09/14/13 - 10 year Green Card received! - Day 109

Citizenship

05/10/16 - Mailed N-400 - Day 00

05/12/16 - Application delivered - Day 02

05/13/16 - Credit card payment accepted - Day 03

05/17/16 - Received text & email update - Day 07

05/20/16 - Received 1st NOA (dated 05/13/16) & created ELIS acct - Day 10

05/21/16 - Received 2nd NOA (dated 05/16/16) confirming my DOB and address - Day 11

05/22/06 - Biometrics scheduled (online update) and appt letter was mailed on 05/20/16 - Day 12

05/24/06 - Biometrics letter became viewable online (appt scheduled for 06/07/16) - Day 14

05/27/16 - Received Biometrics letter in mail - Day 17

05/31/16 - Was denied walk-in fingerprints with just 1 person left in line. Milwaukee office, boo! - Day 21

06/07/16 - Biometrics completed in Milwaukee, WI - Day 28

12/21/16 - Passed Citizenship test/Interview was successful! - Day 197

01/26/17 - I am a US citizen!!! - Day 233

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Shamroz Kadiwal Explorer

Shamroz Kadiwal   4

Posted
Filed: IR-1/CR-1 Visa Country: Pakistan
 Timeline
Posted

1:) you just filled on NOV 6 and USCIS database take 45 days to update the case status.

2:) Once you pass the 45 days, and still there is no online updates available for you, so call the helpline number and they will transfer you to tier 2 (higher level assistant) and they will give you update. However I got my NOA1 with receipt number but never case status available online for me and always show CASE CANNOT BE FOUND untill my case transfereed to another service center. I had been kept calling to USCIS number to get the update for 8months.

Dont worry it wont hurt on your case.

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HollyGolightly Enthusiast

HollyGolightly   72

Posted
Filed: Lift. Cond. (apr) Timeline
Posted

The Receipt Number is the one you get from your Biometrics Letter, not the NOA. You should wait until you receive the Biometrics letter, and even then, you are not guaranteed timely case status updates online. smile.png

The receipt number is the receipt number you receive from your original NOA. It is found on the left hand corner of your NOA letter for I-485, I-130, I-765 and I-130. Each application has a corresponding NOA and receipt number, usually in a series and beginning with MSC. You do not need to wait for your bio letter as it will display the same receipt number corresponding to your I-765 application.

Cheezees is right with respect to the updating of online status. It is possible that your status has not been updated. I remember getting the same error message when I initially accessed my online status to set up an account. I had to wait a day or two before the case status became available for me to set up an account. We all know how exciting an NOA can be and of course, rushing to see updates online cannot be helped but be patient. It will be a couple of days or so before an update (sometimes longer) and about a week (or longer) before your bio letter.

Sein oder Nichtsein, das ist heir die Frage.

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cathy2904 Proficient

cathy2904   97

Posted
Filed: Citizen (pnd) Country: United Kingdom
 Timeline
Posted

As Cheezees said, for ROC it is the number on your biometrics letter that is used to log in to case status, not the number on the NOA.

01/27/2011 - Trevor's N400 submitted
02/18/2011 - Married
04/02/2011 - NOA1 hard copy received - priority date 03/30/2011
07/08/2011 - Trevor is now a USC - called USCIS to request upgrade of the petition.
08/02/2011 - NOA2
09/08/2011 - LND case number received, medical booked
09/26/2011 - Case complete at NVC
09/30/2011 - Interview date assigned
11/08/2011 - Interview - approved!!
11/10/2011 - Visa in hand
12/04/2011 - POE in Atlanta
12/12/2011 - SSN number received in mail
12/12/2011 - Welcome notice received
01/06/2012 - Green card received
09/06/2013 - File for Removal of Conditions
10/01/2013 - Biometrics for ROC
02/03/2014 - Card production email received

02/17/2014 - 2nd card production email received

02/28/2014 - 10 year Green card received

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Navyk Experienced

Navyk   78

Posted
Filed: Citizen (apr) Country: India
 Timeline
Posted

As Cheezees said, for ROC it is the number on your biometrics letter that is used to log in to case status, not the number on the NOA.

Sometimes for few cases it takes more time to work, as USCIS forgets to update their database - calling them is a waste. In those few cases the reference number from biometric letter doesn't work but just be patient and it will work after they update their database the next time.

Mine started working after my case was transferred to CSC/ LO - that is when they updated my case online. for all other August filers, it started working from day one.

USA

01/08/13 - Approved and GC is order for production on 1/8/14

09/12/13 - Case transferred to CSC. NOA2 received on 09/18/13

08/30/13 - Biometrics Done - No walk ins allowed at this LSC (received on 8/16/13).

08/05/13 - NOA1 (received on 08/10/13)

08/01/13 - Mailed I-751 (received on 8/2/13 - check cashed on 8/5/13)

12/28/11 - Received SSN (applied on 12/20/11, as we didn't get based on DS-230 options)
11/28/11 - Received Green Card (Expires on 10/30/13) - Welcome Letter on 11/17/11
10/30/11 - POE - Houston, TX

Chennai Consulate (40 days)
10/28/11 - Received Visa papers and Passport at VFS
10/25/11 - Interview Cleared Successfully (Spouse was not allowed in)

NVC: (90 days from NOA2 to Consulate)
08/31/11 - Case Completed (Interview 10/25/11) - Received at Chennai on 09/19/11
07/22/11 - NVC Case Number

USCIS: (92 days)

6/21/11 - NOA2 (NOA1 on 3/25/11) - took a month to get to NVC
3/21/11 - I-130 sent to USCIS Lockbox, Chicago.

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KayDeeCee Grand Master

KayDeeCee   4,893

Posted
Filed: Citizen (apr) Country: Mexico
 Timeline
Posted

The receipt number is the receipt number you receive from your original NOA. It is found on the left hand corner of your NOA letter for I-485, I-130, I-765 and I-130. Each application has a corresponding NOA and receipt number, usually in a series and beginning with MSC. You do not need to wait for your bio letter as it will display the same receipt number corresponding to your I-765 application.

Cheezees is right with respect to the updating of online status. It is possible that your status has not been updated. I remember getting the same error message when I initially accessed my online status to set up an account. I had to wait a day or two before the case status became available for me to set up an account. We all know how exciting an NOA can be and of course, rushing to see updates online cannot be helped but be patient. It will be a couple of days or so before an update (sometimes longer) and about a week (or longer) before your bio letter.

This is for ROC not AOS. For ROC, you have to use the number from your ASC biometrics appointment letter in order to check your status.

It states on the I-797 receipt notice/extension letter that you use the number from your biometrics letter.

"Upon receipt of your ASC appointment notice, you can find the status of your case on-line at www.uscis.gov. To view the status of your case, enter the application number found at the top of the ASC appointment notice. NOTE: The I-751 form type will be listed as "CRI89" under the application type in our case status on-line tool."

Link to K-1 instructions for Ciudad Juarez, Mexico > https://travel.state.gov/content/dam/visas/K1/CDJ_Ciudad-Juarez-2-22-2021.pdf

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