USCIS lied to us!

[John&Lena 17]

Hello y'all.

This is going to be a bit of rant, you are warned, I just need this off my chest.
& If this is in the wrong section, I'm sorry.

August 12th: called USCIS for the 2nd time.

They told us that they "are currentely still working on cases from Feb 27th".

So we have to keep calling since we can no expedite until they reached cases of Feb 28th.

I already found that a weird answer. I made a thread about this called "Is this coincidence or a lie" for those that might've seen it.

August 16th: called USCIS for the 3rd time.

They told us that on August 3rd "a request for a reason/explaination for the case being outside processing times" got send to Vermont.

On August 9th Vermont replied. They admit that the case is indeed out of the 5 months waiting period. They appologized for that. The case then got send to an officer.

Which means that the current state of the case is now 'pending review'.

We were advised to keep checking the case status online and keep calling. Which we will do on next Tuesday.

There is currentely nothing they can do since they can not send another request, due to 30 days reaction time issued to Vermont. The fact that they already reacted does not matter, the 30 days thing still remains.

Finally some news! We are happy with that for sure.

But this also means that the person from August 12th screwed up!

That person did not tell us any of this.

But lied about that whole Feb 27th case story, for whatever reason.

I find this outrageous. I know that people can make mistakes, but they all see the same information on their screen. Information that has been there since August 9th.

So I do not understand why the man from Feb 12th lied instead of reading all this of his screen.

What I also find weird is that on USCIS site it says 'initial review', and not 'pending review'.

Or does that mean the same?

Anyone had/have this issue too?