Excess Baggage / Air freight and batteries

[ki&si 0]

Just a warning if you're sending air-freight, like with Excess Baggage, that you cannot send any batteries of any kind - watches, cameras, laptops, torches etc. Make sure you remove them all!

I just found this out from Excess Baggage, who never told me about this to begin with. This is apparently something new since April 2013.

[lost_at_sea 995]

Which airline? Airlines should be posting this information on their sites.

[ki&si 0]

I have no idea what airline the shipping company are using.

[Anna Grant 169]

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

I had so many problems with them but the main issue is that they did not take good care of my belongings (and their boxes are #######).

[lost_at_sea 995]

All of our stuff is being packed up and put on a boat on Monday.

[Zoe&Chris 5]

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

Do not use Excess Baggage.

I had so many problems with them but the main issue is that they did not take good care of my belongings (and their boxes are #######).

Oh no my boxes went Excess Baggage yesterday it seemed VJ members had used a lot and recommended them...

I thought their boxes were awesome though, and their tape, certainly lot stronger than the ikea boxes and shitty packing tape I was planning on sending them in...

I am sending them on a boat though. What problems did you have? Anything I can watch out for? I am really only sending books / clothes so there isn't really anything damageable - but hopefully they dont lose it or something...

[Anna Grant 169]

Oh no my boxes went Excess Baggage yesterday it seemed VJ members had used a lot and recommended them...

I thought their boxes were awesome though, and their tape, certainly lot stronger than the ikea boxes and shitty packing tape I was planning on sending them in...

I am sending them on a boat though. What problems did you have? Anything I can watch out for? I am really only sending books / clothes so there isn't really anything damageable - but hopefully they dont lose it or something...

Maybe I was unlucky then. They just messed me around with delivery dates a lot. Two things were broken by the time they came here and the boxes were very battered (I sent mine air freight). I hope you've taken out insurance and done a good inventory with values if the items. I lumped stuff together - e.g. 10 items worth $100. When it came to my claim, the adjuster said that meant that all 10 items were worth $10 each. I said 'No, it doesn't. One item was worht $50 and the others $5 each'. They wouldn't listen and decided that my claim wouldn't be passed as the total value of broken items was below 50 pounds (their 'admin fee'). I thunk that either one of my boxes was dropped or something was dropped onto it. Excess Baggage's customer service since has been pretty awful - they aren't listening to my complaints. I expected the boxes to be strapped to make them more sturdy - EB blamed UPS for not strapping them. I said 'But my contract is with you, not UPS.'

[Zoe&Chris 5]

Maybe I was unlucky then. They just messed me around with delivery dates a lot. Two things were broken by the time they came here and the boxes were very battered (I sent mine air freight). I hope you've taken out insurance and done a good inventory with values if the items. I lumped stuff together - e.g. 10 items worth $100. When it came to my claim, the adjuster said that meant that all 10 items were worth $10 each. I said 'No, it doesn't. One item was worht $50 and the others $5 each'. They wouldn't listen and decided that my claim wouldn't be passed as the total value of broken items was below 50 pounds (their 'admin fee'). I thunk that either one of my boxes was dropped or something was dropped onto it. Excess Baggage's customer service since has been pretty awful - they aren't listening to my complaints. I expected the boxes to be strapped to make them more sturdy - EB blamed UPS for not strapping them. I said 'But my contract is with you, not UPS.'

Oh no, sorry to hear you've had such a tough time. I haven't taken out insurance as I don't really have much of value (just 3 bookshelves worth of tatty books really) and I felt as all my items were cheap that a claim wouldn't be worth it! If the boxes got dropped or smashed around i think nothing should matter, the only think I coud think would be if they dumped a vat of water on them. I was going to wrap all the books in bin bags but I got too flustered halfway through and decided they're going to just have to take their chances! I'm a bit worried now but oh well...

As for delivery dates, I guess I have many weeks to go to find out about that! I shall report back when I do

Hope they didn't break anything sentimental / important to you!

[Anna Grant 169]

Oh no, sorry to hear you've had such a tough time. I haven't taken out insurance as I don't really have much of value (just 3 bookshelves worth of tatty books really) and I felt as all my items were cheap that a claim wouldn't be worth it! If the boxes got dropped or smashed around i think nothing should matter, the only think I coud think would be if they dumped a vat of water on them. I was going to wrap all the books in bin bags but I got too flustered halfway through and decided they're going to just have to take their chances! I'm a bit worried now but oh well...

As for delivery dates, I guess I have many weeks to go to find out about that! I shall report back when I do

Hope they didn't break anything sentimental / important to you!

The major thing that got broken was a marble chessboard. I bought it many years ago in Greece. In hindsight, I should have listed it separately in the inventory for insurance purposes. It had no sentimental value really but I had always wanted a marble chessboard and chess set and fell in love with this one on holiday. I have looked for a replacement on eBay but the weight is making the shipping costly. When we are a bit more caught up on money (and I've got a job!), I may consider replacing it.

The other thing damaged was one of my boxed sets of my Doctor Who DVDs - I may just replace them with the US version.