USCIS: incompetent or just mean?

[Pinball1921 4]

I called today at around 3 EST or so and I wanted to talk to a tier 2. The lady said she couldn't transfer me because they were on a "transfer hold" until 6. I guess all the tier 2 had a meeting at the exact same time (sarcasm). Anyway she told me to call back close to 6 anyway and they would be able to put me through. I was skeptical, but called back anyway at 530. This guy said the same thing about not being able to transfer and to call back at 6. Now, politely, I said "I thought you closed at 6, so how is that possible?" He told me that I can still call after 6 because they stay open until 8 for the pacific coast and that I can talk to a tier 2 then. Again, I was skeptical...but I called back shortly after 6 to hear "normal operating hours are 8-6. Please call again tomorrow."

WHAT??? Are these people playing tricks on me or are they really that stupid?? I told them it wouldn't work and they still pushed it as the truth. This is just one example, (another tier 2 told me their system is frozen and couldnt alter my expedite request info for 2 weeks) but the day isn't long enough to write that much!!

[TBoneTX 45,299]

*** Thread moved from CR-1 Process forum to USCIS Service Centers -- topic isn't specific to the CR-1 process. ***

[stevie b 141]

I called today at around 3 EST or so and I wanted to talk to a tier 2. The lady said she couldn't transfer me because they were on a "transfer hold" until 6. I guess all the tier 2 had a meeting at the exact same time (sarcasm). Anyway she told me to call back close to 6 anyway and they would be able to put me through. I was skeptical, but called back anyway at 530. This guy said the same thing about not being able to transfer and to call back at 6. Now, politely, I said "I thought you closed at 6, so how is that possible?" He told me that I can still call after 6 because they stay open until 8 for the pacific coast and that I can talk to a tier 2 then. Again, I was skeptical...but I called back shortly after 6 to hear "normal operating hours are 8-6. Please call again tomorrow."

WHAT??? Are these people playing tricks on me or are they really that stupid?? I told them it wouldn't work and they still pushed it as the truth. This is just one example, (another tier 2 told me their system is frozen and couldnt alter my expedite request info for 2 weeks) but the day isn't long enough to write that much!!

I have had that run around from them also

you just have to get back to them when there is no meeting, transfer to an IO and leave the call back number after you get transferred, you don't lose your place in line and you don't have to wait for an hour on hold