AR-11 Epic Fail!

[Dobolo 9]

Hi everyone,

My spouse and I just moved to a new residence and per USCIS guidelines, I tried to file the change of address form online and have run into a major issue.

For someone in my situation (and applies to most of us on here) - who has a pending case, you have to file the AR-11 in 2 parts. The first part is just the standard change of address (your old address, your new address etc). The second part is to update your pending case file where you enter your receipt number and a few other details.

On the second page, it has a drop down menu for who is filing the application for change of address (Applicant or Petitioner, Legal Representative). Since I am the applicant i select Applicant or Petitioner and complete the rest of the form. I hit submit and it asks me to fill the Legal Representative names and details which I left blank since it didnt apply. I then fill NA (not applicable) in the blank sections and hit submit. BUT it says since I selected Applicant or Petitioner, I didnt need to fill in LEgal Rep details. Now I am stuck with no way to submit the form

Any one go through the same? Suggestion pls

[Anonymous885 44]

What did you select for Status in the US? I have a problem to change address too.

[EricaandHafedh 23]

Hi everyone,

My spouse and I just moved to a new residence and per USCIS guidelines, I tried to file the change of address form online and have run into a major issue.

For someone in my situation (and applies to most of us on here) - who has a pending case, you have to file the AR-11 in 2 parts. The first part is just the standard change of address (your old address, your new address etc). The second part is to update your pending case file where you enter your receipt number and a few other details.

On the second page, it has a drop down menu for who is filing the application for change of address (Applicant or Petitioner, Legal Representative). Since I am the applicant i select Applicant or Petitioner and complete the rest of the form. I hit submit and it asks me to fill the Legal Representative names and details which I left blank since it didnt apply. I then fill NA (not applicable) in the blank sections and hit submit. BUT it says since I selected Applicant or Petitioner, I didnt need to fill in LEgal Rep details. Now I am stuck with no way to submit the form

Any one go through the same? Suggestion pls

Try using a different internet browser. I had this same problem a few months ago when I changed my address and if I remember correctly after switching to internet explorer it worked.

[Calypso 464]

The last time we had to change our address, we decided to fill out and print the AR-11 and I-865 after I had tried different browsers and none worked. The post office is only half a mile away from us so it was easy to drop off the two separate envelopes.

[Dobolo 9]

Try using a different internet browser. I had this same problem a few months ago when I changed my address and if I remember correctly after switching to internet explorer it worked.

Thanks @EricaandHeath! Using IE worked. I dont recall them saying something like "for best results use Internet Explorer"!!! Who still uses Internet Explorer in 2013???

[EricaandHafedh 23]

Thanks @EricaandHeath! Using IE worked. I dont recall them saying something like "for best results use Internet Explorer"!!! Who still uses Internet Explorer in 2013???

Haha I know. I guess the USCIS is still old school.

[Dave&Roza 748]

Thanks @EricaandHeath! Using IE worked. I dont recall them saying something like "for best results use Internet Explorer"!!! Who still uses Internet Explorer in 2013???

Just be thankful that you do not have to submit all these forms in punch card format. Could you image trying to find a puch card printer nowdays . Now THAT would be OLD SCHOOL.

Dave

[Gummibear 5]

Hi everyone,

My spouse and I just moved to a new residence and per USCIS guidelines, I tried to file the change of address form online and have run into a major issue.

For someone in my situation (and applies to most of us on here) - who has a pending case, you have to file the AR-11 in 2 parts. The first part is just the standard change of address (your old address, your new address etc). The second part is to update your pending case file where you enter your receipt number and a few other details.

On the second page, it has a drop down menu for who is filing the application for change of address (Applicant or Petitioner, Legal Representative). Since I am the applicant i select Applicant or Petitioner and complete the rest of the form. I hit submit and it asks me to fill the Legal Representative names and details which I left blank since it didnt apply. I then fill NA (not applicable) in the blank sections and hit submit. BUT it says since I selected Applicant or Petitioner, I didnt need to fill in LEgal Rep details. Now I am stuck with no way to submit the form

Any one go through the same? Suggestion pls

How can you continue the 2nd part without having to go through the 1st part again? I submitted the AR-11 standard form but I had to find my receipt number from my NOA so I didn't complete the 2nd part. Now I try to get back to the 2nd but seems like I have to go from the standard AR-11 all over again. Does anybody know?

Thank you!

[JRF 117]

Just be thankful that you do not have to submit all these forms in punch card format. Could you image trying to find a puch card printer nowdays . Now THAT would be OLD SCHOOL.

Dave

How do we know there isn't a bunch of gnomes in an underground office somewhere printing all of these forms, manually creating punch cards, then feeding the cards into a reader? Can we at least say it's possible?

[Protocol417 161]

Thanks @EricaandHeath! Using IE worked. I dont recall them saying something like "for best results use Internet Explorer"!!! Who still uses Internet Explorer in 2013???

I had the exact same thing happen when I was having issues paying my cell phone and cable TV bills online. Not just the USCIS. You'd think they'd learn.

[Protocol417 161]

How do we know there isn't a bunch of gnomes in an underground office somewhere printing all of these forms, manually creating punch cards, then feeding the cards into a reader? Can we at least say it's possible?

Maybe THAT'S Step 2! They're taking our underwear and burning 'em to run their printers and card readers!

(South Park reference, for those confused right now.)

[Peter_Pan 661]

The last time we had to change our address, we decided to fill out and print the AR-11 and I-865 after I had tried different browsers and none worked. The post office is only half a mile away from us so it was easy to drop off the two separate envelopes.

That won't work, if you also did part 2 - that can only be updated online or over the phone.

To the OP - I got the exact same problem, filled in step 1, then would not allow me to move on to step 2 (I even put in data in the Legal representative field, and still nothing). I strongly suggest you call them and talk to a tier2 who can operate the changes in the system. You should be getting a confirmation letter through mail to your new address.

[Messybrownhair 251]

Happened to me too so I called them. She said yes that is a problem and I just put legal representative- myself (name) in all spots. It worked she said that was fine and I got my greencard just fine

[Dobolo 9]

That won't work, if you also did part 2 - that can only be updated online or over the phone.

To the OP - I got the exact same problem, filled in step 1, then would not allow me to move on to step 2 (I even put in data in the Legal representative field, and still nothing). I strongly suggest you call them and talk to a tier2 who can operate the changes in the system. You should be getting a confirmation letter through mail to your new address.

Thanks. I was able to complete it online using Internet Explorer

How can you continue the 2nd part without having to go through the 1st part again? I submitted the AR-11 standard form but I had to find my receipt number from my NOA so I didn't complete the 2nd part. Now I try to get back to the 2nd but seems like I have to go from the standard AR-11 all over again. Does anybody know?

Thank you!

I just started from the beginning again - to ensure I submitted Part 2

[Gummibear 5]

Thanks. I was able to complete it online using Internet Explorer

I just started from the beginning again - to ensure I submitted Part 2

Yeah I tried that but it keeps asking me to add more info for Step 1 like middle name and status and even though I already filled them out, the website still doesn't let me click "Signature". I called USCIS instead and they said if I don't receive any notice from them within 30 days, I can call again to update. I should receive the biometric letter by next week. Let's see!