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Ighaepero

How to reach a HUMAN on USCIS help line

By Ighaepero in USCIS Service Centers

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7 posts in this topic

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mpheonix Contributor

mpheonix   7

Posted
Filed: K-1 Visa Country: Argentina
 Timeline
Posted (edited)

I always went through the options, but it takes forever. I can't stand automated telephone lines, they drive me bonkers. ranting33va.gif

The pressing "0" thing just made the service hang up on me. But I believe there's a series of options available, and if you continue through as if you have to report an error on a application you'll get Customer Service. I had to do that a few times to get my questions answered when filling out the application, I felt bad but they never seemed to really notice.

Hope that helps!

Edited by mpheonix

2013-03-29: Paid for a service through RapidVisa & began to prepare paperwork.
2013-04-11: Sent all the necessary documents to RapidVisa for review.
2013-04-12: Signed my application in red ink, so I had to overnight RapidVisa my application signed in BLUE ink.
2013-04-15: RapidVisa reviewed my application, found no fault and sent the I-129F Application to the Texas Lockbox.
2013-04-17: Electronic notification that the application was forwarded to the VT Service center.
2013-04-19: NOA-1 Received (snail mail) with the wrong country of birth for the foreign Partner. Notice date was 2013-04-15.

2013-04-19: Electronic Notification Received that an Alien Registration Number (ARN) was assigned to Foreign Partner.
2013-04-22: Called USCIS and corrected the typographical error on the NOA1.
2013-04-30: Received notification that the typographical error on the NOA1 has been corrected in the electronic system, but the error was minor and will not affect my application, as it is still valid.
... Waiting ...

stevie b Proficient

stevie b   141

Posted
Filed: IR-1/CR-1 Visa Country: Fiji
 Timeline
Posted

I have seen a few ways but the latest is from 2010, the options do not work anymore. Has anyone figured this out?

don't press anything

you will be connected to a Spanish speaking cr

tell them English please

and off you go


8/16/2012 I-129F NOA1
11/8/2012 Married
1/3/2013 I-129F cancelled
1/29/2013 withdrawal notice received
2/5/2013 I-130 NOA1 with error on wife's name
Case status not available
2/5/2013 Unable to generate service request

3/13/2013 transferred to local office
3/26/2013 Service request generated
4/12/2013 Infopass, file in workflow March 28
4/19/2013 Case status available - APPROVED!

Detour to the NVC via NRC

For information on my detour and the steps I took to free my petition, check
"about me"

NVC

6/7/2013 NVC logs file as received

6/11/2013 Case number and IIN assigned

6/12/2013 DS-3032 emailed

6/13/21013 AOS paid

6/14/2013 DS-3032 emailed attention superuser (stupid me)

6/23/2013 DS-3032 emailed attention supervisor

6/24/2013 DS-3032 accepted

6/25/2013 IV bill generated and paid

07/06/2013 IV & AOS sent; 07/11/2013 NVC logs received

07/30/2013 IV Accepted; AOS Checklist

08/01/2013 AOS Checklist received

08/02/2013 AOS resent; 08/07/2013 NVC logs received

08/28/2013 Case Complete

09/10/2013 Interview date assigned

Embassy

08/14/2013 Medical; 08/19/2013 Medical Ready

08/07/2013 Police cert ordered (Fiji delivers straight to the embassy)

10/02/2013 Interview

xx/xx/2013 Visa in Hand

xx/xx/2013 POE Los Angeles International Airport

Ighaepero Enthusiast

Ighaepero   2

Posted
Filed: K-1 Visa Country: China
 Timeline
  • Author
Posted

don't press anything

you will be connected to a Spanish speaking cr

tell them English please

and off you go

How disingenuous. Sure enough, I got through. The representative switched to English and, when she couldn't answer my question (why did I receive a "change of address" request when I have not changed any addresses), transferred me to "Level 2." Waiting time 84 minutes. They have an option to have them call you back (you do not lose your place in line), so now I'm waiting.

Thanks, Stevie.

AdamAndDana Contributor

AdamAndDana   8

Posted
Filed: K-1 Visa Country: Australia
 Timeline
Posted

I call almost daily since our case is not viewable online. When the recording answers, press 1, 1, 2, 2 and rep will come on right away. Ask to speak to a Tier 2 Officer after they go through their script. They will give you the option to leave a message (call back in FIVE days!) or hold for an Officer. Once you are transferred, you immediately have the option to leave your callback number, rather than waiting 80+ minutes for the next available representative. They ALWAYS call me back within the wait time. Good luck!

  • 1 year later...
Pitaya Grand Master

Pitaya   2,577

Posted
Filed: Lift. Cond. (apr) Country: China
 Timeline
Posted

~Moved from K1 Process to USCIS Service Centers Forum~

~Inquiry about USCIS~

Completed: K1/K2 (271 days) - AOS/EAD/AP (134 days) - ROC (279 days)

"Si vis amari, ama" - Seneca

 

 

 

 
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