VSC says they are on October 1

[SherryandDaniel 4]

I just called USCIS & the Tier 1 said they are working on October 1st. She refused to acknowledge that it says 5 months online. I'm on hold for a Tier 2 now. Has this happen to anyone else?!

[Possiblymaybe 371]

They are telling you October 1st because the last time they updated their website was effective the last day of February. October 1 - March 1 = 5 months. They will stick to that story until the update their website again, which should be any day now.

[SherryandDaniel 4]

Ok, I think that makes sense. But based on what they currently have posted, they are over normal processing times, correct? This is my first time calling, but the Tier 1 said I would not be able to place a service request. I'm still holding for a Tier 2. Am I correct in requesting one? Thank you!

[Kastrs 723]

No stop holding, they are processing more around 6 months you cannot put in a service request while you are still within normal processing times

Additionally, if you check igors list you will see they started processing November, probably you have a wait of about another month

Edited May 15, 2013 by Kastrs

[ricnally 258]

Has this happened to anyone else? Yes, it's happend to EVERYONE else.

[SherryandDaniel 4]

They let me put in a service request!

[believe1022 1]

They let me put in a service request!

Hi, I'm going to call in a few and its going to be my first time to call also. what did you say to the Tier 1 for them to let you get to Tier 2? and what did you say to be able to put in a service request? I need to know cos I'm gonna call from the Philippines using a calling card so I really wanna make the call count. Will be waiting for your response. Thanks in advance

[SherryandDaniel 4]

I gave the Tier 1 my case number & she read generic phrasing as other people on VJ have indicated. I told her I was outside of normal processing times, and she put me on hold & said they are on October 1. I asked about the 5 months online & she didn't have an answer. Then I asked if I could talk to a Tier 2, and she transferred me without any protest. The Tier 2 I spoke to also agreed it was outside of normal processing time & readily put in a service request for me. From what I've read on here, it all depends on which Tier 2 you get. It seems some are nicer/more helpful than others. If you are using a calling card, I should warn you I was on hold for 48 minutes before I spoke to a Tier 2. Good luck & I hope you also have a good experience!

[believe1022 1]

I gave the Tier 1 my case number & she read generic phrasing as other people on VJ have indicated. I told her I was outside of normal processing times, and she put me on hold & said they are on October 1. I asked about the 5 months online & she didn't have an answer. Then I asked if I could talk to a Tier 2, and she transferred me without any protest. The Tier 2 I spoke to also agreed it was outside of normal processing time & readily put in a service request for me. From what I've read on here, it all depends on which Tier 2 you get. It seems some are nicer/more helpful than others. If you are using a calling card, I should warn you I was on hold for 48 minutes before I spoke to a Tier 2. Good luck & I hope you also have a good experience!

Thanks for sharing! I think my calling card could last up to 2 hours so I'm good. I hope I'd get nice representatives like you did

[SherryandDaniel 4]

Thanks for sharing! I think my calling card could last up to 2 hours so I'm good. I hope I'd get nice representatives like you did

No problem! I have my fingers crossed for you!!

[believe1022 1]

No problem! I have my fingers crossed for you!!

I've called three times (1 800-375-5283) and I got an answering machine. How do I get in touch with a Tier 1? All the answering machine said was "please enter your receipt number" and when I did it says, "you did not enter enough numbers". So I just hung up. I'm so confused.

[Jochie 0]

you have to put in numbers for the letters also. eg. EAC = 322

[believe1022 1]

you have to put in numbers for the letters also. eg. EAC = 322

Right. thanks! And how do i get to talk to a tier 1 rep? its still answering machine :\

[Jochie 0]

Right. thanks! And how do i get to talk to a tier 1 rep? its still answering machine :\

You have to listen and choose the correct option. I think when I called my options were all "1" until randomly there was one "3" and then I got a rep. But just listen to the options and pick ur numbers

[Kastrs 723]

I gave the Tier 1 my case number & she read generic phrasing as other people on VJ have indicated. I told her I was outside of normal processing times, and she put me on hold & said they are on October 1. I asked about the 5 months online & she didn't have an answer. Then I asked if I could talk to a Tier 2, and she transferred me without any protest. The Tier 2 I spoke to also agreed it was outside of normal processing time & readily put in a service request for me. From what I've read on here, it all depends on which Tier 2 you get. It seems some are nicer/more helpful than others. If you are using a calling card, I should warn you I was on hold for 48 minutes before I spoke to a Tier 2. Good luck & I hope you also have a good experience!

Just want to forewarn you, usually the USCIS response is that they need 30 more days to process your petition although sometimes they will say 60 days