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How to Contact USCIS

By Canadian Bacon in IR-1 / CR-1 Spouse Visa Process & Procedures

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Canadian Bacon Explorer

Canadian Bacon   6

Posted
Filed: IR-1/CR-1 Visa Country: Canada
 Timeline
Posted (edited)

Okay, so we're one of the people that got transferred to the National Benefits Center. It's been over a month since we filed, my husband and I are moving soon and the mail in our current area is pretty bad. We can't view our case online as we receive this message: "Your case can not be found at this time in My Case Status. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at 1.800.375.5283."

....I was on the phone for over an hour trying to contact someone to get our case status.

My question is, how do I contact them? The basic tier 1 representatives can't view the case. I was transferred twice to an "immigration officer", however, they weren't actually "immigration officers???" and transferred me back to the main line. Maybe I'm not pressing the right keys... There's no option in the USCIS menu for customer service reps. I have to press 4 in the main menu to talk to a real person, if I press any other number or ## to skip the menu it just hangs up on me.

So, this is what I've done so far:

Call 1.800.375.5283

Press 1 for English

Press 1 for case status- it doesn't work and hangs up after I enter my case number

==

Press 1 for English

Press 4 for support

>>They can't view it = transfers me

>>They ask my application(I-130) and just promptly send me back to the Main menu as "They can't help me".

What now?

Edited by Canadian Bacon

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ItOPm8.png


tumblr_mrvxcz23hi1rhdguto1_400.png
tumblr_mrvxcz23hi1rhdguto2_1280.png
tumblr_msyxny883n1rhdguto1_1280.png
19/09/13 - 3rd checklist for Police Record, claiming nothing was attached to the email. Checked sent email- it was attached (downloaded to make sure the file wasn't corrupt, it was fine.)
01/10/13 - Case complete- finally!
03/10/13 - "The National Visa Center has forwarded your file to the US Embassy/Consulate General where you are applying for an immigrant visa."- recieved P4.
22/10/13 - Medical exam - Montreal @ Medisys - Time: 1h 50m Cost: $290 for exam, $20 for flu shot, $45 dtap. Total: $355. Score 6/10 - bad/insufficient office management.

04/11/13 - Medical papers in hand. Becareful, our package was in cheap envelopes stapled together...
20-11-13 - Interview - APPROVED!

20-11-13 - ISSUED but in AP.

22-11-13 - Issued - PRINTED.

25-11-13 - shipped.

29-11-13 - picked up. smile.png

03-12-13 - Flight to Vancouver to pickup the rest of our stuff from storage. Also our first wedding anniversary. <3

04-12-13 - POE Peace Arch - Pacific Highway

06/12/13 - Home

10/01/14 - SAVE contacted SSA office on our behalf and SSA accepted the SSN application

18/01/14 - SSN arrived

22/01/14 - Received driver's license.

24/01/14 - Green card received in mail!

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oohpartiv Proficient

oohpartiv   484

Posted
Filed: Citizen (apr) Country: Ecuador
 Timeline
Posted

Have you specifically demanded to be transferred to a Tier 2 representative?

USC who lived in Manabí, Ecuador with hubby from 2009 - 2013. Hubby became a naturalized American citizen in August 2016. Currently living together in northern Virginia.

For full timeline, see "about me".

Latest Dates

N-400 Filing - 03/14/2016

NOA - 03/15/2016

Biometrics - 04/13/2016

In Line - 05/11/2016

Interview Notice - 06/03/2016

Interview Date - 07/11/2016

Oath - 08/29/2016

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Canadian Bacon Explorer

Canadian Bacon   6

Posted
Filed: IR-1/CR-1 Visa Country: Canada
 Timeline
  • Author
Posted

Have you specifically demanded to be transferred to a Tier 2 representative?

Yes, I did that on about the third try. I was transferred and waited for about 10 minutes only to have the person ask my case type, then transfer me back to the main menu.

S56Lm8.png
rFeXm8.png
ItOPm8.png


tumblr_mrvxcz23hi1rhdguto1_400.png
tumblr_mrvxcz23hi1rhdguto2_1280.png
tumblr_msyxny883n1rhdguto1_1280.png
19/09/13 - 3rd checklist for Police Record, claiming nothing was attached to the email. Checked sent email- it was attached (downloaded to make sure the file wasn't corrupt, it was fine.)
01/10/13 - Case complete- finally!
03/10/13 - "The National Visa Center has forwarded your file to the US Embassy/Consulate General where you are applying for an immigrant visa."- recieved P4.
22/10/13 - Medical exam - Montreal @ Medisys - Time: 1h 50m Cost: $290 for exam, $20 for flu shot, $45 dtap. Total: $355. Score 6/10 - bad/insufficient office management.

04/11/13 - Medical papers in hand. Becareful, our package was in cheap envelopes stapled together...
20-11-13 - Interview - APPROVED!

20-11-13 - ISSUED but in AP.

22-11-13 - Issued - PRINTED.

25-11-13 - shipped.

29-11-13 - picked up. smile.png

03-12-13 - Flight to Vancouver to pickup the rest of our stuff from storage. Also our first wedding anniversary. <3

04-12-13 - POE Peace Arch - Pacific Highway

06/12/13 - Home

10/01/14 - SAVE contacted SSA office on our behalf and SSA accepted the SSN application

18/01/14 - SSN arrived

22/01/14 - Received driver's license.

24/01/14 - Green card received in mail!

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stevie b Proficient

stevie b   141

Posted
Filed: IR-1/CR-1 Visa Country: Fiji
 Timeline
Posted

Okay, so we're one of the people that got transferred to the National Benefits Center. It's been over a month since we filed, my husband and I are moving soon and the mail in our current area is pretty bad. We can't view our case online as we receive this message: "Your case can not be found at this time in My Case Status. Please check your receipt number and try again. If you need further assistance, please call the National Customer Service Center at 1.800.375.5283."

....I was on the phone for over an hour trying to contact someone to get our case status.

My question is, how do I contact them? The basic tier 1 representatives can't view the case. I was transferred twice to an "immigration officer", however, they weren't actually "immigration officers???" and transferred me back to the main line. Maybe I'm not pressing the right keys... There's no option in the USCIS menu for customer service reps. I have to press 4 in the main menu to talk to a real person, if I press any other number or ## to skip the menu it just hangs up on me.

So, this is what I've done so far:

Call 1.800.375.5283

Press 1 for English

Press 1 for case status- it doesn't work and hangs up after I enter my case number

==

Press 1 for English

Press 4 for support

>>They can't view it = transfers me

>>They ask my application(I-130) and just promptly send me back to the Main menu as "They can't help me".

What now?

i got through with no problem.. dont press anything and someone will answer speaking spanish.. reply english please :) when you tell them you would like to check up on your case, the cr will not be able to see it either and you will be transferred to an IO. my conversation was very pleasant, nice guy who informed me my file was transferred march 13 to a local office for processing.. now i am off to the infopass appointment tomorrow.

i would highly reccomend you keep in touch with them monthly since there are plenty of follow ups that are not recieved snail mail and since you can not see your case online.. well you get the rest i am sure.. good luck


8/16/2012 I-129F NOA1
11/8/2012 Married
1/3/2013 I-129F cancelled
1/29/2013 withdrawal notice received
2/5/2013 I-130 NOA1 with error on wife's name
Case status not available
2/5/2013 Unable to generate service request

3/13/2013 transferred to local office
3/26/2013 Service request generated
4/12/2013 Infopass, file in workflow March 28
4/19/2013 Case status available - APPROVED!

Detour to the NVC via NRC

For information on my detour and the steps I took to free my petition, check
"about me"

NVC

6/7/2013 NVC logs file as received

6/11/2013 Case number and IIN assigned

6/12/2013 DS-3032 emailed

6/13/21013 AOS paid

6/14/2013 DS-3032 emailed attention superuser (stupid me)

6/23/2013 DS-3032 emailed attention supervisor

6/24/2013 DS-3032 accepted

6/25/2013 IV bill generated and paid

07/06/2013 IV & AOS sent; 07/11/2013 NVC logs received

07/30/2013 IV Accepted; AOS Checklist

08/01/2013 AOS Checklist received

08/02/2013 AOS resent; 08/07/2013 NVC logs received

08/28/2013 Case Complete

09/10/2013 Interview date assigned

Embassy

08/14/2013 Medical; 08/19/2013 Medical Ready

08/07/2013 Police cert ordered (Fiji delivers straight to the embassy)

10/02/2013 Interview

xx/xx/2013 Visa in Hand

xx/xx/2013 POE Los Angeles International Airport

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Canadian Bacon Explorer

Canadian Bacon   6

Posted
Filed: IR-1/CR-1 Visa Country: Canada
 Timeline
  • Author
Posted

i got through with no problem.. dont press anything and someone will answer speaking spanish.. reply english please :) when you tell them you would like to check up on your case, the cr will not be able to see it either and you will be transferred to an IO. my conversation was very pleasant, nice guy who informed me my file was transferred march 13 to a local office for processing.. now i am off to the infopass appointment tomorrow.

i would highly reccomend you keep in touch with them monthly since there are plenty of follow ups that are not recieved snail mail and since you can not see your case online.. well you get the rest i am sure.. good luck

Nice, I'll try that. Thank you :)

S56Lm8.png
rFeXm8.png
ItOPm8.png


tumblr_mrvxcz23hi1rhdguto1_400.png
tumblr_mrvxcz23hi1rhdguto2_1280.png
tumblr_msyxny883n1rhdguto1_1280.png
19/09/13 - 3rd checklist for Police Record, claiming nothing was attached to the email. Checked sent email- it was attached (downloaded to make sure the file wasn't corrupt, it was fine.)
01/10/13 - Case complete- finally!
03/10/13 - "The National Visa Center has forwarded your file to the US Embassy/Consulate General where you are applying for an immigrant visa."- recieved P4.
22/10/13 - Medical exam - Montreal @ Medisys - Time: 1h 50m Cost: $290 for exam, $20 for flu shot, $45 dtap. Total: $355. Score 6/10 - bad/insufficient office management.

04/11/13 - Medical papers in hand. Becareful, our package was in cheap envelopes stapled together...
20-11-13 - Interview - APPROVED!

20-11-13 - ISSUED but in AP.

22-11-13 - Issued - PRINTED.

25-11-13 - shipped.

29-11-13 - picked up. smile.png

03-12-13 - Flight to Vancouver to pickup the rest of our stuff from storage. Also our first wedding anniversary. <3

04-12-13 - POE Peace Arch - Pacific Highway

06/12/13 - Home

10/01/14 - SAVE contacted SSA office on our behalf and SSA accepted the SSN application

18/01/14 - SSN arrived

22/01/14 - Received driver's license.

24/01/14 - Green card received in mail!

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stevie b Proficient

stevie b   141

Posted
Filed: IR-1/CR-1 Visa Country: Fiji
 Timeline
Posted

Through email or phone call you can contact.

no case status online = unable to email anything regarding the case, but thank you


8/16/2012 I-129F NOA1
11/8/2012 Married
1/3/2013 I-129F cancelled
1/29/2013 withdrawal notice received
2/5/2013 I-130 NOA1 with error on wife's name
Case status not available
2/5/2013 Unable to generate service request

3/13/2013 transferred to local office
3/26/2013 Service request generated
4/12/2013 Infopass, file in workflow March 28
4/19/2013 Case status available - APPROVED!

Detour to the NVC via NRC

For information on my detour and the steps I took to free my petition, check
"about me"

NVC

6/7/2013 NVC logs file as received

6/11/2013 Case number and IIN assigned

6/12/2013 DS-3032 emailed

6/13/21013 AOS paid

6/14/2013 DS-3032 emailed attention superuser (stupid me)

6/23/2013 DS-3032 emailed attention supervisor

6/24/2013 DS-3032 accepted

6/25/2013 IV bill generated and paid

07/06/2013 IV & AOS sent; 07/11/2013 NVC logs received

07/30/2013 IV Accepted; AOS Checklist

08/01/2013 AOS Checklist received

08/02/2013 AOS resent; 08/07/2013 NVC logs received

08/28/2013 Case Complete

09/10/2013 Interview date assigned

Embassy

08/14/2013 Medical; 08/19/2013 Medical Ready

08/07/2013 Police cert ordered (Fiji delivers straight to the embassy)

10/02/2013 Interview

xx/xx/2013 Visa in Hand

xx/xx/2013 POE Los Angeles International Airport

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Canadian Bacon Explorer

Canadian Bacon   6

Posted
Filed: IR-1/CR-1 Visa Country: Canada
 Timeline
  • Author
Posted

i got through with no problem.. dont press anything and someone will answer speaking spanish.. reply english please :) when you tell them you would like to check up on your case, the cr will not be able to see it either and you will be transferred to an IO. my conversation was very pleasant, nice guy who informed me my file was transferred march 13 to a local office for processing.. now i am off to the infopass appointment tomorrow.

i would highly reccomend you keep in touch with them monthly since there are plenty of follow ups that are not recieved snail mail and since you can not see your case online.. well you get the rest i am sure.. good luck

That option still didn't work, although the woman I got was really nice. :)

I left a voice-mail this time so at least someone may help me eventually and will try again on Thursday...

I wonder why they haven't fixed the system for people with MSC cases yet..

S56Lm8.png
rFeXm8.png
ItOPm8.png


tumblr_mrvxcz23hi1rhdguto1_400.png
tumblr_mrvxcz23hi1rhdguto2_1280.png
tumblr_msyxny883n1rhdguto1_1280.png
19/09/13 - 3rd checklist for Police Record, claiming nothing was attached to the email. Checked sent email- it was attached (downloaded to make sure the file wasn't corrupt, it was fine.)
01/10/13 - Case complete- finally!
03/10/13 - "The National Visa Center has forwarded your file to the US Embassy/Consulate General where you are applying for an immigrant visa."- recieved P4.
22/10/13 - Medical exam - Montreal @ Medisys - Time: 1h 50m Cost: $290 for exam, $20 for flu shot, $45 dtap. Total: $355. Score 6/10 - bad/insufficient office management.

04/11/13 - Medical papers in hand. Becareful, our package was in cheap envelopes stapled together...
20-11-13 - Interview - APPROVED!

20-11-13 - ISSUED but in AP.

22-11-13 - Issued - PRINTED.

25-11-13 - shipped.

29-11-13 - picked up. smile.png

03-12-13 - Flight to Vancouver to pickup the rest of our stuff from storage. Also our first wedding anniversary. <3

04-12-13 - POE Peace Arch - Pacific Highway

06/12/13 - Home

10/01/14 - SAVE contacted SSA office on our behalf and SSA accepted the SSN application

18/01/14 - SSN arrived

22/01/14 - Received driver's license.

24/01/14 - Green card received in mail!

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