NEW reason for delay at CSC - 48,000 files damaged

[Nagoon 2]

We got our NOAH1 December 6th... I don´t even want to think how long we will need to wait still!!! Good luck everyone, this all is still worth it, we all have found the love of our life and that can´t anyone take away from us, even when we need to wait. But yes, this really sucks A big time.

[odellmar 6]

First, I'd write off to both of your Senators and skip the Congressman.. My understanding is that Senators hold a little more clout than a Congressman.. Not sure if this is the truth but possible. In any case you have other avenues so I would use them. AND hopefully they are Republicans because I'd expect to get them riled about the whole mess. I've always had good response from my Senators.. Congressman many times do not even reply to my letters.

Second, I wouldn't believe this unless you get a direct mailing from CSC. Unless the files are all stored in the basement on the floor I wouldn't see how it would be possible.. OR maybe the sewage problem was actually fire sprinkler system blowing a gasket. Again maybe I am wrong but surely.. CSC cannot be that inept.. OK what am I saying... Sure they are!!! USCIS and CSC have proven this!!! My original petition and entire packet was returned to me, because I had the wrong I-129f (only difference was the USCIS document approval date on the I129f :blink: everything else was EXACTLY the same... ). The pages had all been sent through, what I believe, was a scanner. Also a number and other information imprinted on the side of each page. Anyway, I would expect that everything is digitized. If not I would be completely surprised...... On the outside... I hope everyone made 2 or 3 backup sets of every form, page and piece of evidence.. I sure did..

A few months ago I called and spoke to a tier 1 CSR at the USCIS. She calmly advised that the USCIS considers every application when arriving to be in zero month.. You heard it! Zero month.. So I said to her that they needed to change their reporting to advise of this zero month.. She replied why.. because the process typically takes between month 5 and 6 to complete and to expect to hear in 5 to 6 months.. #######??? 0, 1, 2, 3, 4, 5 to me represents between 6 and 7 months.. Now I am not a mathematician by trade so again correct me if I am wrong.. So I asked this girl if I should call the IRS and tell them I only pay taxes for 11 months because I do not count zero... :rofl: She advised that she couldn't discuss any tax information and disconnected the call.. WOW!! is something broke at USCIS or what??

If the company I work for was this inept and freekin' incompetent.... we would have been out of business years and years ago...!!!!

Question: Should we not expect that the USCIS runs like a business? That there be some type of accountability to someone, somewhere? AND people are held responsible for actions when working for the USCIS? Obviously they don't.

GOOD JOB SCOTT

[FlipgalRN 19]

[Lillen Faith 5]

So I requested help from my congressman a few weeks ago to inquire about my case. Today the aide called me with an update.

Apparently the USCIS congressional liason at CSC told him that 48,000 files were damaged when the pipe broke a couple of weeks ago. (Remember CSC was closed for two days for a plumbing problem??) They are saying that my case, July 26, was included in that pile. However, they haven't reviewed my file to see if it was damaged and if I will need to send in everything again or not. According to my congressman's aide, that is what is causing a delay now. When I asked if I needed to send a copy of my entire I-129f, he said no, wait until CSC gets to my case.

So I asked him, "Ok, that is the reason they are giving for the delay now What about before that? What was causing the delay before two weeks ago?" The aide got kind of huffy with me and said, "Well I'm sorry you don't like my answer but that is what CSC said." He didn't give me an answer.

He said that they are currently processing July 18. I told him that they have been quoting that for four months now, though they are clearly not on that date. I told him how I have been to many websites and monitored other people's cases, and there are a good chunk of people in August that have been approved. He said, "If you choose to believe that, that is fine. But I believe CSC." I said, "Ok, so thousands of individual people are all lying about their individual cases?" Again he said that he was choosing to believe CSC because he talked to the liason and blah blah blah. I asked if he knew when they expected to move passed the July 18 date. He said that was not a question he had asked.

Has anyone else heard anything like this? At first I was devastated to hear that my file was possibly destroyed and about the delay it would cause having to send everything in again. However, this is starting to sound like a BS excuse for CSC to buy some time considering they haven't made an official announcement.

I think CSC is playing games!!

[Cathi 5,774]

I really, really hope this is someone's idea of a joke at CSC. Or maybe some customer service representative's new idea to get people to stop calling. Or maybe my congressional aide is a complete a**hole and made it up. I don't know. I really hope that it isn't true either.

I would think something like this would result in more phone calls, not less

[Cathi 5,774]

has anyone had any approvals lately through csc? did they have a million and one apllications on July 18?

[Zachris 5]

No fan of the CSC here. I am just a few days away from membership in the 200 days club.

However, folks, this thread has all the earmarks of an hysterical panic based rumor.

Let's review the facts.

1. Plumbing problem. Real. Reported on USCIS website. However, no indication that the problem was related to toilets or sewage in any way. The only place you will find that information is on this forum.

2. Damaged files. That information only appears on this thread. It has not be corroborated by anyone from any other source.

3. Delay. Even if files were damaged during the plumbing problems, that was a relatively recent event. It therefore cannot explain the CSC delay we have experienced.

The real problem, besides the delay of course, is that we get no real information from USCIS and CSC -- no updates, no progress reports, etc. You know the drill. Of course, this behavior is classic recipe for breeding misinformation and panic among the general population.

So, keep up the rumor reactions and panicked communications with the MAN. He has earned it.

[andyjay24 2]

No fan of the CSC here. I am just a few days away from membership in the 200 days club.

However, folks, this thread has all the earmarks of an hysterical panic based rumor.

Let's review the facts.

1. Plumbing problem. Real. Reported on USCIS website. However, no indication that the problem was related to toilets or sewage in any way. The only place you will find that information is on this forum.

2. Damaged files. That information only appears on this thread. It has not be corroborated by anyone from any other source.

3. Delay. Even if files were damaged during the plumbing problems, that was a relatively recent event. It therefore cannot explain the CSC delay we have experienced.

The real problem, besides the delay of course, is that we get no real information from USCIS and CSC -- no updates, no progress reports, etc. You know the drill. Of course, this behavior is classic recipe for breeding misinformation and panic among the general population.

So, keep up the rumor reactions and panicked communications with the MAN. He has earned it.

Well put!

[bigdog 376]

When I contacted our Congressman representative in AZ, she did not give a xxxx, and was put out by the deal, not until I contacted the USCIS Ombudsman did we get action on our AOS. Right now it looks like s a wait and see for the next 30 days

[tinman 33]

Try your senator? I met with a Representative of my Congresswoman last week and waiting to hear back. I'll let you know what they tell me. How long did it take your congressperson to get back to you? If I don't hear back from her in over two weeks I am writing to my Senator. This is insane!

Here are some USCIS official websites

Home > ABOUT US > Contact Us Printer Friendly

Contact Us

National Customer Service Center (NCSC): 1-800-375-5283

1-800-767-1833 (TDD for the hearing impaired)

Call this toll-free number to receive nationwide assistance for immigration services and benefits offered by U.S. Citizenship and Immigration Services (USCIS). If you are outside the United States, contact your local embassy or consulate. See link to the right for US Department of State.

Service is available in English and Spanish.

To view hours of operation, services offered and emergency request information, see the "National Customer Service Center" link to the right.

To view the National Customer Service Center telephone menu or reference guides (scripts), see the links to the right.

InfoPass - Make an Appointment

To schedule an appointment at a Field Office to speak with an Immigration Information Officer to have your questions answered, see the "INFOPASS - Make an Appointment" link in the Customer Tools box to the right.

My Case Status

To find out the status of your case or to sign up to receive automatic case status updates, see the "My Case Status" link in the Customer Tools section to the right.

Call the National Customer Service Center toll-free number if:

It has been more than 30 days and you have not received a receipt

You have noticed an error on any documentation

Your case is outside current processing times. To check current processing times, see the "Check Processing Times" link in the Customer Tools box to the right

USCIS Service Centers

If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:

California Service Center: csc-ncsc-followup@dhs.gov

Vermont Service Center: vsc.ncscfollowup@dhs.gov

Nebraska Service Center: ncscfollowup.nsc@dhs.gov

Texas Service Center: tsc.ncscfollowup@dhs.gov

If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at SCOPSSCATA@dhs.gov.

See the Customer Tools box to the left for additional resources available online.

Flood them with emails !!!!!

[kfischm1 18]

Last night I emailed the ombudsman about my concerns regarding the processing times at CSC and my pending case.

This morning, I received the same response that someone else posted yesterday - The processing time at CSC has slipped due to other processing priorities, but they are currently moving resources to the I-129f cases. As they do so, they anticipate the processing time to decrease.

(My letter also said not to copy and paste it)

Here is the ombudsman email: OLUInquiries@dhs.gov

I suggest everyone write to them. No matter if you just received your NOA1 last week, or if you have been waiting months. It takes 5 minutes to write a couple of sentences about your concern regarding the processing times for K-1 fiance visas at CSC.

It seems they are finally doing something about it, and if we keep the pressure on, maybe they will realize just how bad it has gotten.

Edited April 3, 2013 by kfischm1

[rascalcat 28]

Damaged case files due to a burst pipe? What a load of bull***t!! I do not believe that for a second.. just another escuse to keep people waiting. It makes me mad that my fiance fought for his country in the U.S. Army and Marines for many years, doing the Governments dirty work.. so if theres ###### on our application they should damn well do our dirty work!!

[Oregon Bound 30]

Well I just emailed!

[odellmar 6]

Now I don't want to ruffle anyones feathers, and I'm not one of those conspiracy theorist. I just tend to be logical in my thinking. Do we know that everyone on this forum is actually waiting for a petition to be approved. Someone in this thread mentioned most of this is hearsay, circumstantial. Do your homework, and come to your own conclusions. I know for myself I've been lied to.

[I+G 5]

YES THIS IS AT LEAST PARTLY TRUE. I AM ON HOLD NOW TO A TIER 2 REP, THEY WANTED TO KNOW HOW I KNEW