Quick Response from Ombudsman (CSC)

[kfischm1 18]

Just sent an email.

[sjonker2 2]

sent my e-mail! Let us know if any of you get responses. I also e-mailed the director, but haven't received an e-mail back. Let's keep pushing, you guys! There's bound to be some change! If not for us at least for the ones after us, so that they won't have to experience this heart ache!

[sjonker2 2]

Has anyone ever tried to actually visit the CSC? Is that possible? Where is this place located???? Probably would get the same answers were all getting now, but just wondering.

[erin&fi 3]

Thank you, glenmar

[Mumu 10]

Is it only the petitioner allowed to write the Ombudsman or can I do it myself?

[LA and CF 9]

Has anyone ever tried to actually visit the CSC? Is that possible? Where is this place located???? Probably would get the same answers were all getting now, but just wondering.

there is a map here : http://goo.gl/maps/kJiCZ

or here: http://goo.gl/maps/tGjGm

but i dont think they allow visitors unless they have an appointement and valid visitors pass.. but if you pretend you are delivering a gazillion pizzas they might just let you in

Edited April 3, 2013 by LA and CF

[narnia 24]

I chose to email our form letter to the Ombudsman office and I sent a personal letter to the Director. I sent the email out Sunday and received a response this morning. I would like to copy the exact response here but there was a big warning at the bottom of the email response that said I need to get permission to forward the email.

Here is the content of the email:

The CSC processing time has slipped due to competeing agency priorities. CSC is currently shifting resources to address the I-129F. As resources are assigned the CSC expects the processing time for the I-129F to be reduced.

Guys,

Keep up the emails, keep up the letters, keep on writting your senators and congressmen. We are faced with a huge political battle and we are "David" in this battle.. Pressure,,Pressure,,Pressure is the only mechanism that will help us prevail. I beleive CSC is feeling that pressure now.

i sent an e-mail to the OLU last night, and got the same reply.

i suppose you changed the formulation a little because of the warning at the bottom of their mail. it seems a lot like an automatic response.

but still. if this is actually true, it can mean good news. thanks for posting this topic!

Edited April 3, 2013 by narnia

[bigdog 376]

The Ombudsman office is the only place where you will get a straight answer, in my opinion and personal interaction with them.

[Lillen Faith 5]

I chose to email our form letter to the Ombudsman office and I sent a personal letter to the Director. I sent the email out Sunday and received a response this morning. I would like to copy the exact response here but there was a big warning at the bottom of the email response that said I need to get permission to forward the email.

Here is the content of the email:

The CSC processing time has slipped due to competeing agency priorities. CSC is currently shifting resources to address the I-129F. As resources are assigned the CSC expects the processing time for the I-129F to be reduced.

Guys,

Keep up the emails, keep up the letters, keep on writting your senators and congressmen. We are faced with a huge political battle and we are "David" in this battle.. Pressure,,Pressure,,Pressure is the only mechanism that will help us prevail. I beleive CSC is feeling that pressure now.

Letter and email already yesterday!

[tinman 33]

USCIS Service Centers

If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:

California Service Center: csc-ncsc-followup@dhs.gov

Vermont Service Center: vsc.ncscfollowup@dhs.gov

Nebraska Service Center: ncscfollowup.nsc@dhs.gov

Texas Service Center: tsc.ncscfollowup@dhs.gov

If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at SCOPSSCATA@dhs.gov.

USCIS Service Centers

If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:

California Service Center: csc-ncsc-followup@dhs.gov

Vermont Service Center: vsc.ncscfollowup@dhs.gov

NThank you for contacting the California Service Center National Customer Service Center (NCSC) Follow Up e-mail account. The purpose of this account is to assist petitioners, applicants or their authorized representatives who have contacted the NCSC number (1-800-375-5283) with an inquiry but feel their inquiry was not adequately addressed within 15 days or who feel that the response received from the National Customer Service Center (NCSC) was not sufficient. This auto reply message will serve as a record of our receiving your inquiry. The CSC NCSC Follow Up e-mail account will try to be responsive to all requests. However, please note that you will not receive a response to your inquiry if you did not first try to resolve your issue by contacting the NCSC, or if you are not the petitioner, applicant or a designated representative of the case you are inquiring about.

Also, please be informed that this email account is available to petitioners and/or their authorized representatives who have urgent inquiries involving Form I-129 “O” or “P” petition. Therefore, if your “O” or “P” petition inquiry relates to an emergency situation, it will not be necessary for you to contact the NCSC.

If you are asking for a status update you must contact the NCSC. We will not respond to your status update inquiry.

In order to assist you in a timely manner, please include the following information with your inquiry (Send a follow-up email including this information if it was not included in your first request to this e-mailbox):

· The service request management tool (SRMT) inquiry number that you were given when you called the NCSC,

o If you have called the NCSC and they informed you they are unable to complete a SRMT please provide a brief explanation.

· The date that you contacted the NCSC,

· Your name and receipt number and/or A-number, and

· If available, the name of the NCSC Customer Service Representative you spoke with.

The California Service Center will review your e-mail and respond through this e-mail account or through the US Postal Service.

If you feel the decision on your case was made in error, to protect your rights you must follow the regulations and file any necessary motion or appeal within the allotted timeframe.

ebraska Service Center: ncscfollowup.nsc@dhs.gov

Texas Service Center: tsc.ncscfollowup@dhs.gov

If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at SCOPSSCATA@dhs.gov.

[bike.man 0]

Can you share the email address you used so we can all send him an email?

[moondream 36]

The Ombudsman office is the only place where you will get a straight answer, in my opinion and personal interaction with them.

That's what you get when you email Ombudsman: Got that this morning.

"The Form I-129F, Petition for Alien Fiancé(e) processing time at the California Service Center (CSC) has slipped based on competing agency priorities. The CSC is realigning resources to address the processing times for certain forms to include the Form I-129F. As additional officers are assigned to this workload, the center expects to reduce the current processing time for Form I-129F."

[F&N 7]

That's what you get when you email Ombudsman: Got that this morning.

"The Form I-129F, Petition for Alien Fiancé(e) processing time at the California Service Center (CSC) has slipped based on competing agency priorities. The CSC is realigning resources to address the processing times for certain forms to include the Form I-129F. As additional officers are assigned to this workload, the center expects to reduce the current processing time for Form I-129F."

I emailed the Ombudsman and got the exact same response as everyone here! It's either automatically generated or they just copy and past. It really does not give me hope and they are just admitting that "yes we are beyond the processing time" and they do not give us a time frame of when they "expect" to reduce the current processing times.

[2far 185]

It seems to be the new standard response. It's the same that the representative for my congressman received yesterday from USCIS in Washington DC

[sjonker2 2]

I e-mailed him the same e-mail and got the same response. But then I e-mailed again asking if he knew any processing times and he responded in 7 minutes and said: I do not know any of the processing time information but I do know they are reallocating the files for processing times to go back to normal. At least we know it's not a robot. Or at least I think it's not!