Filing taxes with wife without social security

[Mythical85 0]

My wife is going through a adjustment of status, we went to Jackson and Hewitt to file joint tax returns and we were told we could use my wife's alien number, apparently the taxes were rejected so we filed with a w7 for a request for a itin number with our income taxes, we included a photocopy of my wife's passport and 9 weeks later were told the income taxes were out on hold until we sent the original documents or a certified copy from the issuing agency. Well found out that means to basically send my wife's passport and it can take up to 60 days to return which is absolutely not an option, the other option is we would need to get a certified copy from the embassy which is also an issue as the closest embassy is about 6 hours away and at this point we are literally spending more money than necessary to drive back and forth just to get the documents, the IRS says that if you need the documents before 60 days you can go to a taxpayer center, so my wife and I ended up going early in the morning today, we ended up getting a ticket and my wife even though she knows english felt more comfortable speaking Spanish, so we ended up getting a Spanish ticket, they called the first ticket in English only to be told we can't use that number anymore and had to wait another 2 hours just to speak to someone who was no help at all, I ended up having to go to work and my wife ended up talking to the guy in English, apparently on the form it says the IRS should be able to verify the documents and a taxpayer center and forward the documents to Austin or make a certified copy so that you are not without the documents. They ended up printing up the same instructions and had my wife leave giving us a run around.

This is a absolute nightmare as we are put in a time crunch now to file to make sure the income taxes are processed and we were unable to get the social security number at the time my wife came here as social security administration also gave us a run around so now filing taxes is extremely difficult. Anyone in a similar boat and have any recommendations?

[indiana_sweetie 120]

They are very strict regarding documents now. In my opinion your best bet is to return to the IRS and have them verify the documents. The other option would be to send 2 original documents other than the passport. I'm not 100% clear on the instructions but the way I'm reading it, one document should be her birth certificate and another could be her driver's license or ID (must have a photo).

Documents that prove Foreign Status

Passport

Visa

Foreign military ID card

National ID card (must be current and contain name, photograph, address, date of birth, and expiration date)

Foreign voter's registration card

Civil birth certificate (foreign)

Medical Records (foreign) for children under 6 only

School records (foreign) for children 14 only or under 18 if a student

Documents that prove Identity

Passport

Visa

US driver's licence

US Military Card

Foreign military ID card

National ID card (must be current and contain name, photograph, address, date of birth, and expiration date)

US state ID card

Foreign voter's registration card

Civil birth certificate (foreign)

Medical Records (foreign) for children under 6 only

School records (foreign) for children 14 only or under 18 if a student