Has anyone tried calling the Service Center 800 number?

[MonicaMexico 0]

I sent my 129F paperwork in on September 22nd and I haven't received anything yet. I've tried to call the service center's 800 number, but every time I wait on hold for 30 minutes and then my phone card runs out. Does anyone know how late I can call? What are the best times to call?

Thanks.

[The_dip_sticks 0]

I think its Mon- Friday from 8 -5 pm. If not some one will correct me soon.

[kitkat1 5]

Was the petition sent via Fed Ex or UPS? Was the check cashed? If you don't have receipt confirmation or a cashed check, sure sounds like it was never received - that's a long time for no NOA1 or cashed check and may want to start again (after confirming this with the National Customer Service Center

USCIS Customer Service

1 800 375 5283

[jasal 0]

I sent my 129F paperwork in on September 22nd and I haven't received anything yet. I've tried to call the service center's 800 number, but every time I wait on hold for 30 minutes and then my phone card runs out. Does anyone know how late I can call? What are the best times to call?

Thanks.

Good luck with calling the service center's 800 number. I called it before to find out if they might know why it's taking so long to approve my petition (I'm at day 92) and many who filed after me have already been approved. I just wanted to make sure my petition wasn't lost or misplaced. It took me about 10 seconds to connect and then another 40 minutes of going through a seemingly endless series of recorded messages telling me to please choose a number. I finally got a live person and when I asked my questions to her, she told me that I shouldn't call them again about my petition until 6 months had passed because until that time had passed then I shouldn't be worried because that's the timeline for fiance visas to be completed. I told her that most applications are being approved in 50 to 70 days and that mine was over 90 days. She said she didn't know and if I wanted to write to CSC, then she would give me their address. It's called a HELP LINE. But don't expect anything useful from them.

[kittykatwoman 0]

Yes I tried and I would recommend you don't call on Mondays or Fridays and that you call a little after 9.30am.

I took me 1h10 on the phone, several transfers included...

Good luck with that

[bora bora 1]

The best days to call are probably Wed or Thurs. Last time I was on hold for almost 45 minutes.

When you call write down the number sequence down of what you dial in order to talk to someone. So if you wait and cant get through at least next time it will probably be faster.

But it would also be good to see if and when your check was cashed and if track the mail.

good luck.

[limubai2000 0]

My paperwork was sent soon after yours and they haven't touched it since Oct 1. This lack of systematic processing is really stupid and these guys should all be fired for incompetence.

No, I'm not bitter, I work for another federal agency.... I'm a realist - the Federal Gov is totally BROKEN.

[jasal 0]

My paperwork was sent soon after yours and they haven't touched it since Oct 1. This lack of systematic processing is really stupid and these guys should all be fired for incompetence.

No, I'm not bitter, I work for another federal agency.... I'm a realist - the Federal Gov is totally BROKEN.

You may not be bitter or frustrated yet, but give it some time and if your case isn't processed while all of those around you are being approved, then you'll enter the world of total frustration with no place to vent it except here. Talking to someone at the 800 help line is a total waste of time. They are clueless about your case or mine. Why have a help line that really can't offer you any help? I'm now at day 92 of waiting with no touches, no RFE and no hint that any live person has seen or touched my petition since they received it. The total average days for approval for June, July, August and now September is 40-60 days. But the help line says they can't HELP or offer any information until CSC has had your petition for 6 months or more.

[fozzie 41]

I have called them twicw and not been put on hold for more than 10 seconds. I think its the luck of the draw. The aautomated part is 24 hrs a day but to speak to a person it is 8am to 6pm est. Just wait til the end of each autmated menu until it gives you the option to speak to a person. They are pretty useless but they should be able to tell you if they have received your papers, or not.

Good luck

[kitkat1 5]

I finally got a live person and when I asked my questions to her, she told me that I shouldn't call them again about my petition until 6 months had passed because until that time had passed then I shouldn't be worried because that's the timeline for fiance visas to be completed. I told her that most applications are being approved in 50 to 70 days and that mine was over 90 days. She said she didn't know and if I wanted to write to CSC, then she would give me their address. It's called a HELP LINE. But don't expect anything useful from them.

USCIS's rule is six months for processing. The customer service line cannot tell you anything more than you can see by checking your online status. Over 90 days does not mean anything and the fact that other people have been approved faster does not mean anything - every case is different.

The important issue here for the OP is that she does not even know if her petition was ever received. It's not a question of processing time.

Monica, you first need to confirm receipt which you can really only do if you sent it Fed Ex or UPS or speak to a customer service person (which is not easy) or if you can confirm that the check was cashed.