Sent in Service Request but no reply?

[Hypnos 6,576]

No.

[Darnell 8,478]

I don't get what you were asking...

The first person that answers the phone is useless, alas.

ISO - http://www.dhs.gov/files/publications/gc_1305658440339.shtm

[Darnell 8,478]

Do you think getting help slows down my case? Now I'm worried that the officers working on my case will get annoyed by all those inquires...

Adjudicators never, ever, come to the phone.

A CSR , the first person that answers the phone, is not an officer, of any calibre.

An ISO, an Immigration Service Officer, has higher access to your casefile info than a CSR.

If I was in your shoes, I'd be asking an ISO what happened with the casefile, where is the casefile today, did the adjudicator go on vacation, did the adjudicator get pushed over to other casefile types, did the adjudictor quit, was the RFE materials added to the casefile by the adjudicator yet. etc etc...

Good Luck !

[thedjlink 0]

The first person that answers the phone is useless, alas.

ISO - http://www.dhs.gov/files/publications/gc_1305658440339.shtm

Yes I talked to the second person (the ISO), and waited 75 minutes for that... She seemed very impatient and all she wanted to do was to get me off the phone... She said all she could see was what was on the online status. So she said the only thing she could do was put in a service request. I also asked if the local office received my RFE reply, she said she couldn't tell and I'd have to write to the local office (because they don't have a direct phone number to call). So I did, and haven't heard anything. This was about 3 weeks ago.

I know the case is at the field office because I've been getting letters from the local office address. There is also an ISO's name on the RFE.

Edited November 24, 2012 by thedjlink

[Darnell 8,478]

ok - so, try it again (getting an ISO on the phone) on monday, use my short list of questions.

[thedjlink 0]

ok - so, try it again (getting an ISO on the phone) on monday, use my short list of questions.

I thought that was what I asked. And the ISO seemed very confused. My case is a bit complicated because it was denied at first but then reopened due to a new fact. (The reason of denial was non-compliance of J-1 2-year rule, but I am actually not subject to it - I have letter from DoS explaining it.) The online status shows only the denial and nothing beyond it, and the ISO could not see past the denial.

Edited November 24, 2012 by thedjlink

[Darnell 8,478]

I am sorry, I am dense a bit..

After thinking and reading - here's the twist.

The casefile is at a local office.

You sent off RFE stuff into a local office, the same local office.

USCIS won't update the computer at a level where an ISO or a CSR can 'see stuff' until the casefile hits into the next status, and that next status (in the computer) will be made by a member of staff at the local office.

So, throw all of what I wrote aside, you need to focus on the local office, for now.

Got any appointment letter from the local office, from earlier? a copy of it? anything with your name on it and the local office address? Yes? No?

If yes, then you need to bring it with you , to the local office, and sweet talk the security guard into letting you into the building . Sure, you'll get some flak, as you won't have an infopass appointment, but if you can get past the security guard, you can talk to the human that's sitting on your casefile. If you can't get ahold of the human that has your casefile, at least try to get that human's boss as it may be that the human you need is on vacation or dead or transferred out.

Good Luck !

Edited November 24, 2012 by Darnell

[thedjlink 0]

I am sorry, I am dense a bit..

After thinking and reading - here's the twist.

The casefile is at a local office.

You sent off RFE stuff into a local office, the same local office.

USCIS won't update the computer at a level where an ISO or a CSR can 'see stuff' until the casefile hits into the next status, and that next status (in the computer) will be made by a member of staff at the local office.

So, throw all of what I wrote aside, you need to focus on the local office, for now.

Got any appointment letter from the local office, from earlier? a copy of it? anything with your name on it and the local office address? Yes? No?

If yes, then you need to bring it with you , to the local office, and sweet talk the security guard into letting you into the building . Sure, you'll get some flak, as you won't have an infopass appointment, but if you can get past the security guard, you can talk to the human that's sitting on your casefile. If you can't get ahold of the human that has your casefile, at least try to get that human's boss as it may be that the human you need is on vacation or dead or transferred out.

Good Luck !

Thank you very much for your help!! It just worries me because a motion to reopen (and its approval) seems like a big deal to me, and the online status is still showing the denial (at the decision stage). :/

[thedjlink 0]

Still haven't heard anything