Sent in Service Request but no reply?

[thedjlink 0]

My I-485 online update was paused since the end of April, so I called the NCSC number and the 2nd tier supervisor said she'd put in a service request for me and I would hear back in 2 weeks.

It's now over 3 weeks and I haven't heard anything from them. What is going on? It took me over 75 minutes waiting to talk to the supervisor and she wasn't very patient with me.

Edited November 23, 2012 by thedjlink

[Hypnos 6,576]

Either make an Infopass appointment at your local office or contact one or more of your congressional representatives for help.

[thedjlink 0]

Either make an Infopass appointment at your local office or contact one or more of your congressional representatives for help.

We live 3 hours away from the local office and don't really have the time do go for an INFOPASS, so we contacted the Senator's office instead. They said they'd sent in an inquiry for me 2 weeks ago and I'd have to wait 4 weeks for a reply. I'm just wondering if it really helps? Will they answer the Senator's office even if they don't answer me? Thanks!!

[Hypnos 6,576]

They have to answer a congressional enquiry, it isn't optional on their part.

[thedjlink 0]

They have to answer a congressional enquiry, it isn't optional on their part.

So it is optional to answer a service request?!

[Hypnos 6,576]

Yes.

If you search around on these forums you will find numerous examples of people putting in a service request and hearing nothing within the allotted time-frame.

[thedjlink 0]

Yes.

If you search around on these forums you will find numerous examples of people putting in a service request and hearing nothing within the allotted time-frame.

Ok! I guess my only hope is at the Senator's office.

[bigdog 376]

Don't know when you filed? Ours took 10 months, senator was worthless for us, I sent a request to the Ombudsman at USCIS and that worked.

USCIS Ombudsman Liaison

The USCIS Ombudsman Liaison Unit (OLU) is responsible for managing the flow of information between USCIS and the Ombudsman's Office. The OLU responds to questions posed by the Ombudsman's Office, coordinates and prepares responses to the Ombudsman's formal recommendations and annual reports, and facilitates the implementation of policies and procedures to ensure that USCIS customers receive the best possible service.

To help improve customer service, we seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you. Email the Ombudsman Liaison Unit at OLUInquiries@dhs.gov. Please explain your concern, question, or suggestion as clearly as possible. Regrettably, we cannot post any inquiries online if they have case-specific or personal information in them.

Edited November 23, 2012 by bigdog

[Darnell 8,478]

I dunno, I filed a service request and got a written response on it, within 2 weeks.

I was told by the ISO that I'd receive a response on the service request within 2 weeks, and got one within 2 weeks.

I'm certain my service request wasn't the same as yours - but I am an example of 'two weeks' ....

If/when you call back and speak to another ISO, I think it'd be useful to find out if the casefile has made it to an adjudicator's desk or not, or if it's still in it's place in queue, waiting.

[thedjlink 0]

Don't know when you filed? Ours took 10 months, senator was worthless for us, I sent a request to the Ombudsman at USCIS and that worked.

USCIS Ombudsman Liaison

The USCIS Ombudsman Liaison Unit (OLU) is responsible for managing the flow of information between USCIS and the Ombudsman's Office. The OLU responds to questions posed by the Ombudsman's Office, coordinates and prepares responses to the Ombudsman's formal recommendations and annual reports, and facilitates the implementation of policies and procedures to ensure that USCIS customers receive the best possible service.

To help improve customer service, we seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you. Email the Ombudsman Liaison Unit at OLUInquiries@dhs.gov. Please explain your concern, question, or suggestion as clearly as possible. Regrettably, we cannot post any inquiries online if they have case-specific or personal information in them.

Last time we got a RFE letter was in September and we replied in October. Haven't heard from them since. I called the customer service mainly because the online status hadn't updated since April and there had been several interactions between the local office and us. We contacted the Senator in the beginning of this month and hasn't heard back either.

[thedjlink 0]

Don't know when you filed? Ours took 10 months, senator was worthless for us, I sent a request to the Ombudsman at USCIS and that worked.

USCIS Ombudsman Liaison

The USCIS Ombudsman Liaison Unit (OLU) is responsible for managing the flow of information between USCIS and the Ombudsman's Office. The OLU responds to questions posed by the Ombudsman's Office, coordinates and prepares responses to the Ombudsman's formal recommendations and annual reports, and facilitates the implementation of policies and procedures to ensure that USCIS customers receive the best possible service.

To help improve customer service, we seek feedback from our customers, stakeholders, and affiliated agencies to help identify issues that directly affect you. Email the Ombudsman Liaison Unit at OLUInquiries@dhs.gov. Please explain your concern, question, or suggestion as clearly as possible. Regrettably, we cannot post any inquiries online if they have case-specific or personal information in them.

I took your advice and contacted the Ombudsman. Although I feel bad because the Senator's representative was really nice, I just hadn't heard back for over 2 weeks.

[Hypnos 6,576]

If the Ombudsman decides to help in your case (they will do so where they see they have clear jurisdiction, such as an application being out of processing times) they will contact USCIS who then have 45 days to respond to the Ombudsman.

As it happens, today is my 45th day for USCIS to reply to the Ombudsman and I have heard diddly squat about my case, but YMMV.

Edited November 23, 2012 by Hypnos

[Darnell 8,478]

what news from an ISO, today or next monday, about location of casefile ?

[thedjlink 0]

what news from an ISO, today or next monday, about location of casefile ?

I don't get what you were asking...

[thedjlink 0]

If the Ombudsman decides to help in your case (they will do so where they see they have clear jurisdiction, such as an application being out of processing times) they will contact USCIS who then have 45 days to respond to the Ombudsman.

As it happens, today is my 45th day for USCIS to reply to the Ombudsman and I have heard diddly squat about my case, but YMMV.

Do you think getting help slows down my case? Now I'm worried that the officers working on my case will get annoyed by all those inquires...