I-130 Confusing Email PLEASE HELP

[vigilante_397 0]

Hello everyone, this is my first post, and I hope someone can help.

I am a USC married to a Mongolian and we are living in Mongolia. We filed her I-130 application at the Chicago Lockbox (that's what they recommend for overseas applications with no USCIS office)and it was received September 22 and sent to the California processing center, where the online status changed immediately to "Initial Review." I later was informed by customer service that it was transferred to the National Benefits Center.

I received the following email today:

Application Type: I130 , IMMIGRANT PETITION FOR RELATIVE, FIANCE(E), OR ORPHAN

Your Case Status: Card/ Document Production

On November 8, 2012 we mailed the document to the address we have on file. You should receive the new document within 30 days. If you do not, or if you move before you get it, call customer service at 1-800-375-5283.

This step applies to applications that result in an applicant receiving a card (such as a "green card") or other document (such as a naturalization certificate, employment authorization document, travel document, or advance parole). Applications will be in this step from the time the order to produce the card/document is given until the card/document is produced and mailed to the applicant. You can expect to receive your card/document within 30 days of the approval of your application.

She hasn't had an interview or biometrics or anything, and I haven't had a chance to call customer service to ask about it because I'm at work, but I was wondering if anyone knows what this means? Is this a mistake? What document are they sending us? PLEASE HELP!!!

[Darnell 8,478]

I say data error.

Since yer still in Mongolia, suggest to email to

ncsc-customerconnect@uscis.dhs.gov

and ask for casefile status.

include all of the normal bio info in that email, aye?

[vigilante_397 0]

I say data error.

I called customer service, and they were absolutely no help. They said they mailed something to me, but they don't keep a record of what they mailed, so I just have to wait for it to get there. Is there any chance it could be RFE? Or (thinking optimistically) an interview appointment notice? I know we can't get a visa without biometrics and everything, but I'm still trying to take this as good news. I guess I'll still email them like you said.

[vigilante_397 0]

I just sent an email to the address you gave me requesting case file status. I'll let you know what happens! *fingers crossed*

[TBoneTX 45,304]

*** Thread moved from CR-1 Process to CR-1 Case Progress. ***

[vigilante_397 0]

:-/

Edited November 13, 2012 by vigilante_397

[vigilante_397 0]

This just got more complicated.

I finally got something from USCIS, but it was just my notice of receipt. It was mailed 2 months ago, but they sent it to the wrong address and refused to re-send it until it was returned. Was this the "document" they were referring to? I don't understand why they would change my case status for something that was originally mailed 2 months ago. Should I be expecting something else in the mail?

[Darnell 8,478]

when you call into USCIS call center on their Thursday,

ask for casefile status with the first human that answers the phone,

then tell the CSR to be transferred to an ISO

then ask the ISO to go over the casefile status with you, again.

Good Luck !

--

I write this cause somethings really wonky. Notice of receipt, the NOA-1 (formletter I-797C, first piece o postal mail) is NOT what you are seeking.

[vigilante_397 0]

when you call into USCIS call center on their Thursday,

ask for casefile status with the first human that answers the phone,

then tell the CSR to be transferred to an ISO

then ask the ISO to go over the casefile status with you, again.

Good Luck !

--

I write this cause somethings really wonky. Notice of receipt, the NOA-1 (formletter I-797C, first piece o postal mail) is NOT what you are seeking.

Something definitely seems weird. I just talked to customer service, and they assured me a document was mailed November 8, though they have no idea what document that is because they don't keep records of that. So they recommend waiting a full 30 days from the date of mailing (which would put us to December 8) before calling, at which point we should inform them we haven't received the document.

Someone in a forum referred to talking to USCIS customer service like asking your dog to make you dinner. I think that's pretty accurate. I don't mean any offense, but I've personally never been helped at all anytime I've called. :-/ So I guess I'm stuck in the waiting game for whatever document they may or may not have mailed to me.

[Darnell 8,478]

getting an ISO at this stage is REALLY important, they can see more than the first person that answers the phone.

[vigilante_397 0]

getting an ISO at this stage is REALLY important, they can see more than the first person that answers the phone.

Okay, I'll call again tonight and make sure I get an ISO. Thanks

[vigilante_397 0]

So I called again and got an ISO. They said the form the case status was referring to was the NOA1. The ISO also agreed it was weird that they changed my case status just because they re-sent a document that they had already sent. So everything is normal, there isn't a pending RFE, they're just processing like they were before.

[Darnell 8,478]

whew! so not an RFE - that's a plus.. one less thing to worry about.

Yay !

[vigilante_397 0]

I realize this issue has basically been resolved, but I just barely got a response to the email I sent a while ago telling me that my case number has been changed to EM********, which, when I try to check online tells me it's not a valid number. ???

[Darnell 8,478]

EM something? No Clue, sorry.