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Us consulate mumbai

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hey guys my case was transferred from nvc to mumbai. I called and found out that it left on the 14 of September. From the forum i tracked it and it says it arrived on the 17th of September. However its now October 5th and they still have not received it in their system. I have been calling the Department of State everyday to check the status. The lady over the phone has told me that it is normal but ive been reading that packets are mailed out normally after 2-5 days after arrival. And mine is reaching over two weeks and its not even in their system yet.Is anyone familiar with this or is going through the same thing?

thanks in advance for all your help and insight guys!!!!

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