ustraveldocs website down?

[Sravan 3]

Website is now functional. It wont let us choose home address as document delivery choice. I guess they want us to just pickup.

Edited September 30, 2012 by Sravan

[tycoon 0]

Sravan

what steps did you follow to register document delivery address. I about to pull my hair off from my head.

These are the steps I followed

1 Clicked on lV Document Registration Link

2 Clicked on Visa type and select Immigrant Visa

3 Picked the post New Delhi

4 Picked the language of Interview

5 Select the "All Immigrant Visa Option" (There were two options Immigrant and K visa)

6 Picked the Visa Class (CR-1)

7 It asked me to check if all the info was correct and I hit continue.

8 Personal data page. I filled up all the required info.

9. It asked me if i had any dependent. answer was no. I hit continue again

10. Select document delivery address which i did. I hit continue again.

11. Now I arrived on this weird page stating thay "There are currently no appointments available" WTH?

I do not know what I am doing wrong. I had tried this numerous time but no luck. Please correct me if i am doing something wrong. Thanks

0

[asterix 0]

Hi Sravan,

I faced the exact same problem as described by Tycoon. This is for an NVC Scheduled Immigrant Visa appointment in New Delhi for which I am trying to register the document delivery address.

Looks like the website is new and not completely ready. I had a tough time explaining the problem to Customer Support in India...they didn't understand that the appointment is already scheduled by NVC.

Also I noticed that no matter what you do you cannot select the "IV Document Registration" link. When you select "IV Document Registration" and click on it; it still shows the link for "Schedule Appointment". And then you end up with the weird page in Step 11.

I finally managed to get Customer Service to open a ticket. Now they say it's a technical problem with the website and I should try after a few hours (it's now 5:00 PM Indian Standard Time. I doubt that anything will change as I faced the same problem a few days ago.

Sravan, if you were able to resolve the issue please describe how you fixed this?

Thanks

asterix99

Sravan

what steps did you follow to register document delivery address. I about to pull my hair off from my head.

These are the steps I followed

1 Clicked on lV Document Registration Link

2 Clicked on Visa type and select Immigrant Visa

3 Picked the post New Delhi

4 Picked the language of Interview

5 Select the "All Immigrant Visa Option" (There were two options Immigrant and K visa)

6 Picked the Visa Class (CR-1)

7 It asked me to check if all the info was correct and I hit continue.

8 Personal data page. I filled up all the required info.

9. It asked me if i had any dependent. answer was no. I hit continue again

10. Select document delivery address which i did. I hit continue again.

11. Now I arrived on this weird page stating thay "There are currently no appointments available" WTH?

I do not know what I am doing wrong. I had tried this numerous time but no luck. Please correct me if i am doing something wrong. Thanks

0

[tycoon 0]

It makes us too. I thought i was the only one who was facing this issue. Customer service did not know what is going on. It is waste of time.

Edited October 1, 2012 by tycoon

[Sravan 3]

What my wife did was after login, choose IV address registration -> select visa class(CR1) -> you will see the info , then continue -> enter your passport info, address and so on -> documents pickup info -> the next page i think should be the confirmation page. Hope this helps.

[tycoon 0]

Sravan I really appreciated you help but for me 1V link did not work.

[Sravan 3]

Sravan I really appreciated you help but for me 1V link did not work.

Ah OK. Not sure what could be the problem. Did you contact helpline?

[capri_scorp 1]

Ah OK. Not sure what could be the problem. Did you contact helpline?

hi Sravan, when is your interview scheduled?

[Sravan 3]

hi Sravan, when is your interview scheduled?

My wife's interview is on 15th Oct.

[tycoon 0]

Sravan thanks for your prompt response. I spoke with helpline and they are lost. Just to let you know my wife already deposited a document delivery fees at VFS and they took her address. I really do not know if i had to do. Your wife interview in Delhi or Mumbai?

[Sravan 3]

Sravan thanks for your prompt response. I spoke with helpline and they are lost. Just to let you know my wife already deposited a document delivery fees at VFS and they took her address. I really do not know if i had to do. Your wife interview in Delhi or Mumbai?

Her interview is in Mumbai.

If you already submitted docs to VFS then I think there is nothing to worry about. Keep in touch with VFS through the whole process as it looks like you are going to follow old process.

[capri_scorp 1]

My wife's interview is on 15th Oct.

Thank you. Wish her all the best!

[tycoon 0]

I am thinking the same but VFS old office line are out of service and office is 6 hour away from my wife. I hope everything will work out.