The 'system errors' at CSC are delaying som NOA2's

[TucsonBill 0]

Should I tell them that I have my NOA2 already? Or should I call and simply ask for the status of my petition and then if an approval doesn't show up, should I go ahead and tell them I did receive it. What's the number for the CSC, anyone have it? Or is it the number for the USCIS? I'm not sure since I've never had to call them up.

The number is (800) 375 – 5283 - there is a prompt to follow if you have a question about something you received in the mail from them, following that string of promts should get you to the CSC.

Bill

UPDATE!!!

I JUST GOT MY NOA2 IN THE MAIL!!!! "This petition has been approved blah blah blah... Valid from 10-19-2006 to 2-18-2007" - and the misinformation line told me JUST TODAY - that my application is still pending approval, and that is why my case has not been forwarded to the NVC -

I'm gona call the NVC now and see if they have my file yet - SHEESH!!!

Bill

[SirLancelot 1]

UPDATE!!!

I JUST GOT MY NOA2 IN THE MAIL!!!! "This petition has been approved blah blah blah... Valid from 10-19-2006 to 2-18-2007" - and the misinformation line told me JUST TODAY - that my application is still pending approval, and that is why my case has not been forwarded to the NVC -

I'm gona call the NVC now and see if they have my file yet - SHEESH!!!

Bill

Congrats Bill!

[Chris-n-Veronica 0]

Excellent... !!!!

UPDATE!!!

I JUST GOT MY NOA2 IN THE MAIL!!!! "This petition has been approved blah blah blah... Valid from 10-19-2006 to 2-18-2007" - and the misinformation line told me JUST TODAY - that my application is still pending approval, and that is why my case has not been forwarded to the NVC -

I'm gona call the NVC now and see if they have my file yet - SHEESH!!!

Bill

Congrats Bill!

[TucsonBill 0]

Congrats Bill!

hehe - i already got all my congrats on my NOA2 - I guess what this shows is that you cannot trust anything they tell you at the CSC... its crazy... I still want to let them know that I do have my NOA2 (I-797).

*sigh*

Bill

[SirLancelot 1]

I guess what this shows is that you cannot trust anything they tell you at the CSC... its crazy... I still want to let them know that I do have my NOA2 (I-797).

*sigh*

Bill

Hahah.. It's kind of what I was saying in the beginning of this thread to UCLA-Cutie, right? You can't believe what they tell you. They'll make up any kind of reasonably sounding BS to get you off of their phone line.

Best wishes going forward.

[Chris-n-Veronica 0]

They're just a bunch of Monkeys...Monkey see...Monkey Do.. I know they use the same "BS for dummies" book

I guess what this shows is that you cannot trust anything they tell you at the CSC... its crazy... I still want to let them know that I do have my NOA2 (I-797).

*sigh*

Bill

Hahah.. It's kind of what I was saying in the beginning of this thread to UCLA-Cutie, right? You can't believe what they tell you. They'll make up any kind of reasonably sounding BS to get you off of their phone line.

Best wishes going forward.

[Kirsten L 0]

Definitely time for an IT overhaul for USCIS... UGH!!

[Charles' Angel 0]

I am curious as to what number you are calling to get this information as everytime I call the USCIS phone number all I get are reps who read me word for word what my case status message says (which I already know) and they won't give me anything further than that. Am I asking the wrong questions? I too have been "touched" a couple of times with no updates - last time being 10/19, but I have not received anything in the mail. Is there a direct number to the CSC? Your help would be greatly appreciated as the last rep I spoke to caused me to break down in tears. Thank you.

As previously reported, I called the CSC after several touches to see if my petition had been approved, on Monday I was told it had been approved and should be receiving my notice shortly. The same thing happened regarding my RFE. A week after returning it, I called because I had not gotten any confirmation and discovered it had been received, and then two days later finally got the email.

So, Wednesday, still no email on my NOA2 so I called again and just happened to get the same lady, she says 'hey, i remember you!' - let me check that for you again... I was put on hold and when she came back she said that the adjudicator had approved my case but that due to a 'system error' my NOA2 did not actually print out, and would have to be re-approved. She got it re-approved during the same call and said I should have my NOA2 within two weeks.

Today, Thursday, I wanted to be sure this 'system glitch' had been corrected do I called again, and got a new lady, and she told me my NOA2 had not been approved yet! I explained the context of my last 2 calls and was put on hold for about 10 minutes and when she finally came back she acknowledged that my case had in fact, been approved and re-approved, but that I was NOT supposed to actually be TOLD that until the NOA2 actually printed out and was mailed - (thats when the email's go out, from the section that actually prints and mails the NOA2's). She said that, (hopefully), it printed out this time and I should get my NOA2 soon, but not to call back for at least 2 weeks, and if I had not gotten it by then, they would do one 'manually' for me.

This may explain why someone else got 2 NOA2's - hehe! She said the possibility also exists that my NOA2 was mailed, but just not entered into the computer system for the email.

They don't ship your packet to the NVC until it shows on the computer system that your NOA2 has been mailed, this may also be the reason why some other people were approved but the NVC never got your file!

It makes me wonder to about those of you who got your NOA2's but never got any email confirming it! You cases could still be waiting in the mail room because they don't realize you have your NOA2!!

WHAT A MESS!

Bill

[TucsonBill 0]

I am curious as to what number you are calling to get this information as everytime I call the USCIS phone number all I get are reps who read me word for word what my case status message says (which I already know) and they won't give me anything further than that. Am I asking the wrong questions? I too have been "touched" a couple of times with no updates - last time being 10/19, but I have not received anything in the mail. Is there a direct number to the CSC? Your help would be greatly appreciated as the last rep I spoke to caused me to break down in tears. Thank you.

I call the main number for USCIS, but follow the prompts you are led to as if you dont know how to respond to your RFE, or what documents the RFE is requesting, this will get you to a live person at the CSC. The problem is, it seems you cannot believe anything they tell you!!! hehe! I called back a final time to tell them I received my NOA2, and as I was trying to explain about my previous calls, she told me 'why are you calling back AGAIN, we already told you your case is has NOT BEEN APPROVED YET! lol - then I told her I had my NOA2 in my hands, so she says 'Well why didn't you tell us that when you called earlier!" and I told her - "I just this moment got it, in todays mail!" - She says, "Oh! Well then! Go by that, because we have a glitch in our systems here"

[Perseverance 1]

Ok so then how do you explain me... no NOA2 but a letter from the NVC stating that my approved case was being sent to Lagos. Lagos received approved case and we have an interview date 12/13/06.

I called USCIS several times and I got different answers every time...

one chick even told me that it was impossible that I had a letter from the NVC because they send cases directly to the benifiacarys country.

as nicely as I could I told her she did not know what she was talking about, not all countrys process that way.

Anywho, here I am still no NOA2 and 6 weeks away from an interview. I was given another tracking number and told that they have 30 days to respond to said problem of approved case with no approval notice.

Oh and I forgot, my status online still says I have not been approved or touched since 8/06/06.

When I call automated info same thing

HA !one dummy wanted me to pay $200 to replace the notice again trying to be as nice as possible, I NEVER GOT THE FIRST ONE (idiot)

Wow what a glitch huh?

Thier employees seem to be one big glitch

Edited October 27, 2006 by Heather & Justice

[ucla_cutie26 0]

OH man oh man, this one is terrible, just gets worse every time.

[Charles' Angel 0]

Thank you so much - I will try that and see how it pans out. Congrats for you and your fiance!

I am curious as to what number you are calling to get this information as everytime I call the USCIS phone number all I get are reps who read me word for word what my case status message says (which I already know) and they won't give me anything further than that. Am I asking the wrong questions? I too have been "touched" a couple of times with no updates - last time being 10/19, but I have not received anything in the mail. Is there a direct number to the CSC? Your help would be greatly appreciated as the last rep I spoke to caused me to break down in tears. Thank you.

I call the main number for USCIS, but follow the prompts you are led to as if you dont know how to respond to your RFE, or what documents the RFE is requesting, this will get you to a live person at the CSC. The problem is, it seems you cannot believe anything they tell you!!! hehe! I called back a final time to tell them I received my NOA2, and as I was trying to explain about my previous calls, she told me 'why are you calling back AGAIN, we already told you your case is has NOT BEEN APPROVED YET! lol - then I told her I had my NOA2 in my hands, so she says 'Well why didn't you tell us that when you called earlier!" and I told her - "I just this moment got it, in todays mail!" - She says, "Oh! Well then! Go by that, because we have a glitch in our systems here"

[cellarlily 0]

Does anyone have the number and/or e-mail address that you used when contacting NVC?

Thanks!

[TucsonBill 0]

Does anyone have the number and/or e-mail address that you used when contacting NVC?

Thanks!

603-334-0700

[Birdysboy 5]

As we see in this, it appears that they are just flat out lying in addition to be incompetent and unorganized. To specifically be told that you are not supposed to be told something admits a lie.

So, what else does our government lie to us about ?

Time to get Mulder on the truth........