When the file is lost in the mail

[Drusus 0]

what do you do?

Looking for suggestions if anyone has them....

NVC sent the package to the embassy 3 weeks ago. But the Embassy "does not have the paperwork".

NVC is washing their hands saying 'we sent it' Embassy won't talk to us until they 'receive the paperwork'

[nessmj77 6]

Do you have the tracking #? Try contacting the carrier (do they use DHL or who?) for more information.

[Harpa Timsah 13,258]

It's NOT lost. It's just slow. Really... it's frustrating but it is not lost. It goes in a diplomatic pouch, not normal mail, and those are handled very carefully.

Edited September 19, 2012 by Harpa Timsah

[Iyawo_Omo_Yoruba 31]

No it isn't lost. The Embassy has it yet haven't "received" or logged into their system yet. You can call NVC and ask to speak to a supervisor and put in a tracking request to ease your stress. They will have an answer for you after the time frame they tell you to call back in. Just went through this one myself, took them over a month to receive it, because they were backlogged at the Consulate. Keep your chin up, all is not lost, just means your Embassy is backlogged and they will get to it in the order it was received.

[Drusus 0]

Actually I would normally think that. Except when I look at anyone else's timeline they have receipt by the embassy in 2-4 days. It's why I don't buy the backlogged argument as I can run down the results here on VJ and find the entries all around mine that took 2 days and already have their packets in hand a week later.

Makes me much more suspicious that it is lost as opposed to anything else.

[Iyawo_Omo_Yoruba 31]

Well, like I said, call NVC and ask a supervisor to track it for you. At least you will know it is there, as for your Embassy, keep emailing them to check on the status.

[Pinkrlion 2,719]

what do you do?

Looking for suggestions if anyone has them....

NVC sent the package to the embassy 3 weeks ago. But the Embassy "does not have the paperwork".

NVC is washing their hands saying 'we sent it' Embassy won't talk to us until they 'receive the paperwork'

Did you try to track it yourself, to see if anything from NVC was received at the Russian Consulate.

[Drusus 0]

Yes. I have tracked it. It arrived, and was not signed for. "Left Ltr Box" is DHL's notation.

I will say it takes some pushing to get past the front line at the NVC to get someone to even discuss that. They kept wanting to tell me "we don't do that"

Edited September 20, 2012 by Drusus

[Drusus 0]

Just to update. They did track it. And as I suspected - washed their hands of it.

DHL delivered on Labour Day. To an unwatched box since the Embassy was closed. So it is the Embassy's problem.

Now to figure out how to get them to find something they deny having.....