How to talk to Tier 2 USCIS officer

[crazysamurai 0]

I am trying to call USCIS to find out why my naturalization interview is still pending after over 5 months of delay. How can I get to talk to "Tier 2 Officer" who will have at least knowledge of my case and can help decisively. I am trying to avoid talking to an operator who will just read back my case status, which I can do by going to USCIS website. Is there a special number or option to speak to Tier 2 officer?

thank you for your help....

CS.

[~PalmTreeGurl~ 154]

You have to tell that operator you want to speak to a Tier 2 officer. Thats exactly what we had to do. The first time the operator would not transfer us so when we called the next time we told that operator that the date we called and asked for a Tier 2 the previous operator would not transfer us and we want to speak to a Tier 2. That operator then transferred us to a TIer 2. Had to hold about 20 minutes though.

[jkelly07 120]

you can try calling early in the morning like 7;55 am when they start work, you will know you are talking to a two tier,when they say ithis is officer john doe, my badge number is 1212 how can i help you.to get a live person press when it says address change press that.number.1-800-375-5283 press 123 try that

[crazysamurai 0]

Thank you guys for your prompt responses. Appreciate it very much . Thank you.

[TBoneTX 45,288]

The first time the operator would not transfer us

When this happens, play hardball. "Sir/ma'am, you are required to escalate my call if I so request, and I do so request." Repeat this, adding "NOW, please" as necessary.

[Gboree 66]

When this happens, play hardball. "Sir/ma'am, you are required to escalate my call if I so request, and I do so request." Repeat this, adding "NOW, please" as necessary.

lol have ever tried that approach and has it worked? I believe that in all things you'll have to be courteous. lol

[Darnell 8,478]

I've done it about 10 times in the last 40 days. Works for me.

[Grashoppr 14]

I called last week and after listening to the person read the website back to me, I asked for Tier 2. Had to ask twice, she kept trying to put me off. She gave me 2 choices, wait on infinite hold (I didn't have unlimited time to wait), or leave a message for a Tier 2 officer. I did the latter. Recorded message said they would return my call within 2-3 business days. That was on December 4th. It's now December 10th. Nobody called back.

Just like they didn't call or email back when I inquired back in August. They said they emailed Sept. 4th but I never received the email, and I'd been checking my spam filter.

I guess when I have time to rot on hold I'll try again.

[Gboree 66]

...I guess when I have time to rot on hold I'll try again.

It's interesting the way you put it... but I hope you here something positive from them soon.

[N-o-l-a 7,167]

lol have ever tried that approach and has it worked? I believe that in all things you'll have to be courteous. lol

Well, you'll get someone who just doesn't want to escalate your call and you have to be like "That is great and all but I want to speak to an ISO....no I understand that but you can't even see my case.....please transfer me now."

[mmjohnson 27]

I have already contacted my senator and am waiting to hear from an update from them, would it do me any good to call USCIS and speak to a tier 2 anyways?

[TBoneTX 45,288]

It's in the Senator's office's hands; wait for their reply to you.

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