Contact USCIS

[Calicolom 266]

Taken from USCIS Page. Has anyone tried to E. mail this Address, and what was the Outcome.

USCIS Service Centers

If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:

Vermont Service Center: vsc.ncscfollowup@dhs.gov

If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at SCOPSSCATA@dhs.gov

[Moomin 292]

Clicky-dee-clicky-dee-click: http://www.visajourney.com/search/index.php?cx=007424365766759747816%3Auy9flr-th5y&cof=FORID%3A10&q=vsc.ncscfollowup%40dhs.gov&sa=Search&siteurl=www.visajourney.com%2Fforums%2Ftopic%2F386020-contact-uscis%2Fpage__pid__5649008%23entry5649008&ref=www.visajourney.com%2Fforums%2Findex.php%3Fapp%3Dcore%26module%3Dsearch%26do%3Dnew_posts%26search_app%3Dforums%26sid%3D%2520393bac469f1b933ece6678ca88fa85dc%26st%3D50&ss=

(VJ search on the email address)

Some VJ members aren't as active and you might miss out on their replies. The search field on VJ is helpful

[Cesar & Cata 35]

Taken from USCIS Page. Has anyone tried to E. mail this Address, and what was the Outcome.

USCIS Service Centers

If you contacted the National Customer Service Center with a case-related inquiry and more than 30 days have passed and you have not received a response, you may email the appropriate USCIS Service Center with your inquiry:

Vermont Service Center: vsc.ncscfollowup@dhs.gov

If you do not receive a response within 21 days of contacting the Service Center, you may contact the USCIS Headquarters Office of Service Center Operations by email at SCOPSSCATA@dhs.gov

In order to email the service center directly you will need a service request and/or the name and ID number of the person who you spoke to at least 30 days before.

I tried sending an email directly to upgrade my petition status and all I got back a week later was a cookie cutter email that said what this email was for, look below:

Good day,

Thank you forcontacting the Vermont Service Center National Customer Service Center (NCSC)Follow Up e-mail account.

The purpose of thisaccount is to:

-- Assist petitioners, applicants or their authorizedrepresentative who has previously contacted the National Customer ServiceCenter (NCSC) and feels their inquiry was not adequately addressed within 30days, or feel that the response they did received was not sufficient.

In order to assist youin a timely manner, you must include the following information with your emailinquiry:

-- The Service Request Management (SRMT) inquiry number that youwere given when you contacted the NCSC, or

-- If you contacted the NSCS and the SRMT response could not beprovided, submit a brief explanation that includes the following information:

* The date youcontacted the NCSC, and

* Your name along withan A-number and/or EAC receiptnumber, and

* If available, thefirst name of the NCSC Customer Service officer you spoke with.

We will review your e-mail to ensure that the proper steps were taken. Ifyou followed the proper steps we will respond to your inquiry using this e-mail account or through the U.S. Postal Service(USPS) in letter form.

IMPORTANT:

-- You will not receive a response to your inquiry if you did notfirst try to resolve your issue by contacting the NCSC.

--Due to the Privacy Act, you must be the petitioner, applicant,or designated representative of record in order for us to respond to thisinquiry.

-- If you are requesting a status update you must contact theNCSC. We will not respond to status update inquiries.

-- If you feel the final decision on your case is in error, (toprotect your rights) you must follow the regulations and file any necessarymotion or appeal within the allotted timeframe.

NOTE:

All emails submittedto this account must be in English. If you submit a document in any languageother than English, it must be completely translated. The translator mustcertify that the translation is accurate and that he or she is competent to translate.

For future statusinquiries of a petition or application filed at this Center you may want toutilize our NationalCustomer ServiceCenter by calling 1-800-375-5283. If you would like to obtain forms,filing instructions, case status or schedule an appointment with your localoffice, please visit our website at www.uscis.gov.

Officer Burke

Vermont Service Center

Customer Service Unit

This response includesyour inquiry in part. Personally Identifiable Information (PII) has beenredacted to protect the release of information through electronic mail.

[Calicolom 266]

I got the same E amail yesterday. LOL