Can't access VJ using Clear Internet

[Nica_In_Love 98]

I know this isn't the site's issue but does anybody know if there is anything I can do to fix it? We just ditched Comcast Internet and decided to try Clear Internet despite reading bad reviews. The speeds are not that bad and we're saving money, but the problem I'm having is that I can't access certain websites, VJ included! I also have problems with Wikipedia.

I tried their Live Chat and the rep refreshed my modem/router and had me power cycle it, after turning it back on I was able to login to VJ so I left it at that. This morning... back to the same thing, it just doesn't open. It gets stuck on Loading and that's it... doesn't go anywhere.

If anybody can enlighten me I would appreciate it. The problem is definitely Clear because if I use my phone's data plan to access VJ I can open the site without a problem. As soon as I connect back to my Wi-Fi the page doesn't open...

Thanks!

[photomile 101]

Try different DNS providers.

You on Mac or Windows?

[photomile 101]

Oh also, if you're on Windows

Windows Xp

Click start > run

In the box that appears, type ipconfig /flushdns

Hit ok. A black window will flash up. Then try again

Windows 7 and Vista is the same thing except

Click start orb > type cmd in the little search box

When it appears, RIGHT CLICK the cmd.exe icon and selecr 'Run as administrator', hit yes to Windows Account Control authentication

then type ipconfig /flushdns

MacOS

Click Spotlight in the top right, then search for 'Terminal'

Open that, then type dscacheutil -flushcache

Then hit enter.

[Nica_In_Love 98]

Oh also, if you're on Windows

Windows Xp

Click start > run

In the box that appears, type ipconfig /flushdns

Hit ok. A black window will flash up. Then try again

Windows 7 and Vista is the same thing except

Click start orb > type cmd in the little search box

When it appears, RIGHT CLICK the cmd.exe icon and selecr 'Run as administrator', hit yes to Windows Account Control authentication

then type ipconfig /flushdns

MacOS

Click Spotlight in the top right, then search for 'Terminal'

Open that, then type dscacheutil -flushcache

Then hit enter.

Oddly enough.... it's working just fine right now. But I'll have this in mind if it's starts doing it again Thank you very much for taking the time to respond. I appreciate it!

[photomile 101]

No problem,

If it's working fine right now then my suspicion is probably correct that its DNS related.

DNS takes a friendly name like www.visajourney.com and turns it into a numerical address known as the IP address. This is because computers don't really know what to do with a written name like visa journey, and so DNS servers translate that name into an IP address that is attached to the server that the website sits on. Once it has that, the computer can begin to form a route from it, to the web server.

Sometimes these addresses get a little muddled up. The route changes or the server gets moved and so has a different IP address. So by design your computer will only hold that address for a certain amount of time before it forces itself to get a new one. Ipconfig /flushdns forces your computer to forget it when you run the command rather than wait.

In this case, I think the normal waiting period expired and your computer went and fetched a new translation.

Useful to know for the future!

(This is a really rough and explanation of DNS but it gives you a basic idea if what the commands do. I do not believe in giving someone a command to run on their computer without telling them what it does!)

[Nica_In_Love 98]

No problem,

If it's working fine right now then my suspicion is probably correct that its DNS related.

DNS takes a friendly name like www.visajourney.com and turns it into a numerical address known as the IP address. This is because computers don't really know what to do with a written name like visa journey, and so DNS servers translate that name into an IP address that is attached to the server that the website sits on. Once it has that, the computer can begin to form a route from it, to the web server.

Sometimes these addresses get a little muddled up. The route changes or the server gets moved and so has a different IP address. So by design your computer will only hold that address for a certain amount of time before it forces itself to get a new one. Ipconfig /flushdns forces your computer to forget it when you run the command rather than wait.

In this case, I think the normal waiting period expired and your computer went and fetched a new translation.

Useful to know for the future!

(This is a really rough and explanation of DNS but it gives you a basic idea if what the commands do. I do not believe in giving someone a command to run on their computer without telling them what it does!)

Thanks for taking the time to explain. I probably would have flushed the DNS before even reading the explanation anyway. It was frustrating not being able to load VJ at all. But I learned something new today, and thanks for that!