an Francisco Indian visa outsourcing service Lost my passport

[Nikita2Charles 32]

San Francisco,

I Was doing a PIO there and they were asking(USC) for additional documents. My new US passport wasn't good enough for them as proof of US Citizenship. Since it was taking awhile so when we finally got what they were asking for and send it to them, ONLY then they claimed to have mailed me back my passport to Fedex 4 months ago, Another Lie I never changed my Email address and it's the same email address I contacted them, YET they claimed they sent me an email noticed but I never received such email, all this time I thought they had my documents safely on hand.

TO make matter short, these people are slick

1st) They claimed I gave them a FedEx return shipping label as such it's my responsibility to file the lost claim with FedEx, TOTALLY FALSE

When I show them the proof that the Shipping Label was generated by their office, and also confirming with FedEx, the person who sent the documents is the one who has to file the claim, as the recipient there's nothing I can do on My hand.

Also the documents was insured up to $100, that's the max FedEx can returned and it cost me almost $250 to have my passport expedited, I spoke to the assistant manager there and He told me they will file the claim with FedEx and once i get the claim to contact them and he will take it from there.

Since it's been so long since my passport been out of my hand, with Identity theft around and so on, I went to the San Francisco Precinct to make a Report, and the cops there wouldn't take the report saying it doesn't make sense for me to do it, the last person who touch the passport has to file the report in this case Travistaoutsourcing.

HE CALLED ME, so i didn't have anything in writing regarding that statement, when the $100 check to me from FedEx and I called them for the difference, THAT #######< LIER told me they are not responsible for the difference, and their looney secretary told me it's not their responsibility that I had to EXPEDITE the passport, I told them really, then in this case if i file the regular route where it will take more than 3 weeks to get my passport back, are you going to refund me the ticket, she went HECK NO! talking about professionalism, I don't know where the Indian consulate found these people, they are not listed under Better Business Bureau and when I contacted the Indian Consulate they are kicking the ball back to the same folks I am complaining about.

The lady even admitted this is not the 1st time that has happened, so If they know it cost about $250 to have an experdited passport, that's the chance they take and is it my responsibility they only insured the package up to $100?

Edited July 10, 2012 by Nikita2Charles