BPI ENTERED WRONG PASSPORT NUMBER

[I129Fvisahelpneed 0]

Hi. My fiance paid the 240 visa fee at the BPI. But the person missed out a number on his passport number. Does it matter with regards to scheduling the interview online when entering the receipt number? Thank you

[Inky 1,110]

Region specific question moved from K-1 to regional forums - OP asking about regional issue for booking an interview in their country.

[thinkerlove0212 158]

Hi. My fiance paid the 240 visa fee at the BPI. But the person missed out a number on his passport number. Does it matter with regards to scheduling the interview online when entering the receipt number? Thank you

Did you try to schedule her interview already? all you need to schedule is the correct passport number. and for my perception i think it does matter specially in the interview because there is a window there that they gonna ask your receipt from BPI and maybe validate that receipt.. To be safe go back to the BPI and get the correct receipt..

GOOD-LUCK

[Thomas&Cleofe 358]

Actually, you may be in for an administrative nightmare now. Before you are allowed to schedule your interview. The passport number on the receipt MUST match your fiance's passport number. Until this is corrected you will not be able to schedule the interview. Start calling now to get them working on changing the number....this process could take up to a month to complete....the call center is not efficient about doing this. I am speaking from personal experience, but that was more than 2 years ago.

Did you try to schedule her interview already? all you need to schedule is the correct passport number. and for my perception i think it does matter specially in the interview because there is a window there that they gonna ask your receipt from BPI and maybe validate that receipt.. To be safe go back to the BPI and get the correct receipt..

GOOD-LUCK

Unless things have changed....BPI will do nothing for them. They must submit their problem to the call center.

[Mogambi 96]

If BPI made a mistake, take back the receipt and passport to them, and make them fix it! They can re-enter it in the system, even if they have to make it look like a new registration. I agree you need / want the passport number to match exactly. If not, you are asking for trouble.

Make BPI fix it, clearly they made a mistake. Why do you think BPI will do nothing for them? That makes no sense, it's their mistake, they can fix it!

[Thomas&Cleofe 358]

If BPI made a mistake, take back the receipt and passport to them, and make them fix it! They can re-enter it in the system, even if they have to make it look like a new registration. I agree you need / want the passport number to match exactly. If not, you are asking for trouble.

Make BPI fix it, clearly they made a mistake. Why do you think BPI will do nothing for them? That makes no sense, it's their mistake, they can fix it!

Because this also happened to us. We went back to BPI and they would not fix the mistake. We had to keep calling the manila call center until they changed the passport number. We had to email a photocopy of her passport and a photocopy of the BPI receipt.

Just giving advice on what we experience.

[Mogambi 96]

Ah OK, well that seems strange. Did you try and talk to a manager? That's ridiculous, you couldn't have screwed it up, only them, so sure seems like they should have fixed it. I do forget how differently things work there though.

Sigh.

[Thomas&Cleofe 358]

Ah OK, well that seems strange. Did you try and talk to a manager? That's ridiculous, you couldn't have screwed it up, only them, so sure seems like they should have fixed it. I do forget how differently things work there though.

Sigh.

Yeah....believe me I wasn't very happy. Then to top it off it took the Manila call center a month before they finally got the passport number to match on the receipt number. If it works the same the OP will need to email a copy of the passport and a copy of the BPI receipt.

[I129Fvisahelpneed 0]

OMG i really hope they would do something about it soon. My fiance immediately went back to BPI. It was only an hour from the time he paid but BPI refused to fix it. It was their fault. They told us to call the embassy. The embassy said it shouldn't matter but reading the response from this topic im getting nervous now. I have everything planned already. I tried scheduling online but it wouldnt accept the receipt number. Hopefully it was just delayed with processing. I'll try again Monday. What if I have my fiance pay it again. I wonder if they would allow it and give us a refund for the previous payment. Sigh

[Thomas&Cleofe 358]

OMG i really hope they would do something about it soon. My fiance immediately went back to BPI. It was only an hour from the time he paid but BPI refused to fix it. It was their fault. They told us to call the embassy. The embassy said it shouldn't matter but reading the response from this topic im getting nervous now. I have everything planned already. I tried scheduling online but it wouldnt accept the receipt number. Hopefully it was just delayed with processing. I'll try again Monday. What if I have my fiance pay it again. I wonder if they would allow it and give us a refund for the previous payment. Sigh

It will not accept the receipt number because it does not match your fiance's passport number. You need to call the call center and tell them about the mistake.

[I129Fvisahelpneed 0]

What if he goes back to BPI and pay it again? Do you think it'll be okay?

[Thomas&Cleofe 358]

What if he goes back to BPI and pay it again? Do you think it'll be okay?

I can't tell you to pay the visa fee again....you can fix the problem if you just tell them at the call center. I'm sure if she will go to the BPI and pay the visa fee again, that will work. Just make sure that her passport number is correct on the BPI receipt.

[I129Fvisahelpneed 0]

I'll see first what can be done. But if it is going to take a long time for embassy to fix the problem, i have no choice but to pay again. A lot has already been planned.. My vacation leave and other stuff has been set up.. I'm planning for him to come on Aug 20. If this issue is going to delay him a month i'd rather just pay it again. Hopefully everything works out. Thank you for all your help.

[Mogambi 96]

Well just FYI, it took almost 24 hours before our receipt number entered and we were able to schedule our interview. So it might not be anything other than that.

IF you can schedule the interview, I can't imagine it would be a problem when you got to the embassy. If you talked to them and they said no problem, then no problem.

By the way, in general a bad idea to make travel plans before you have the physical visa in hand. Lots of things can delay it! And superstitious but just better not to plan anything until you have it!

[thinkerlove0212 158]

I'll see first what can be done. But if it is going to take a long time for embassy to fix the problem, i have no choice but to pay again. A lot has already been planned.. My vacation leave and other stuff has been set up.. I'm planning for him to come on Aug 20. If this issue is going to delay him a month i'd rather just pay it again. Hopefully everything works out. Thank you for all your help.

Its better send email the embassy about it, they will reply you back, some says they wont reply you back some says takes a while before they reply, but from my experience i sent them and email about misspelled of my visa. they reply me back less than 24 hours. i called the call center they can't give you a assurance answer. i called them more than 10 times for 1 day but its still no assurance. The call center advice me sot send back the passport back using the 22g1. i didn't check my email because some member here advice me better to send it back to fix it early i did that. after i got home USEM reply me that its not big deal and told me i don't have to send it back. but its too late. i already miss my flight because of the call center. So try to send them an email now.

Good=luck hope everything went well. i know stinks