NVC Filers - June 2012

[kingilbert 2]

Wooooo! Finally got our NVC case #!

On a side note, I have to agree with others....what is the deal with the nasty NVC operators?! Tonight I waited 32 minutes on hold to speak with this angry woman, she declined to provide her name. She read the case number to me, and when I asked if I could repeat it to verify, she lets out this long sigh....and says "Fine." I ask if I may have the Invoice ID number, and she says, "MA'AM, that case was JUST put in the system, you need to call back in a week at least". I asked for the Beneficiary ID number (longshot), and I get the "MA'AM...I don't even have access to that." Ok then.

You know, when I was younger, I worked for a call center for a major cell phone service provider. Treating my customers that way would have resulted in a reprimand at the minimum.

I would call back again tonight, but I'm afraid I'd want to find a way to shove a frying pan through the phone....

No! they usually give names at the beginning, I will report her to the supervisor if she did that to me...

[Kerry & Carl 8]

Wooooo! Finally got our NVC case #!

On a side note, I have to agree with others....what is the deal with the nasty NVC operators?! Tonight I waited 32 minutes on hold to speak with this angry woman, she declined to provide her name. She read the case number to me, and when I asked if I could repeat it to verify, she lets out this long sigh....and says "Fine." I ask if I may have the Invoice ID number, and she says, "MA'AM, that case was JUST put in the system, you need to call back in a week at least". I asked for the Beneficiary ID number (longshot), and I get the "MA'AM...I don't even have access to that." Ok then.

You know, when I was younger, I worked for a call center for a major cell phone service provider. Treating my customers that way would have resulted in a reprimand at the minimum.

I would call back again tonight, but I'm afraid I'd want to find a way to shove a frying pan through the phone....

:dance: Congrats on getting your case number!!! :dance:

The NVC agents DO seem to be particularly cranky, rude and huffy the last week or so. I know they aren't ALL like that, but recently it seems to be the norm. Wondering if you got Brady tonight. Sounds EXACTLY like how she spoke to me, including the "MA'AM" thing. I got "MA'AM! Your case was only completed a week and a half ago. We will send out an e-mail to you and the petitioner when you have an interview date assigned!" I wanted to reply to the first part with, "SO F'ING WHAT?!! Do you have to be so rude?!". Instead, I informed her that I'm aware an e-mail is sent out, but I also know I can find out SOONER by calling. I didn't say this to Ms. Snarky, but based on some recent posts on here, those interview e-mails aren't being sent out in a timely manner at all! Over a week later?? REALLY?! I've been keeping a list of each person I speak to every time I call. Next time I get Brady and a certain few others, I'm hanging up and calling back. I'm stressed enough without their crappy attitude.

As my Hubby said earlier when I was telling him about MY "conversation": I don't know why they can't just politely look it up and say "according to our records, you do not have an interview scheduled at this time, thank you for calling". Substitute interview for case number/case received/etc.

You do not have to wait a week to get your IIN or BIN. Call again tomorrow and I hope you get someone who is more polite and less annoyed that you would actually like them to do THEIR JOB! Not like they do this out of the kindness of their hearts (obviously!). I also realize that they take hundreds, maybe even thousands, of calls per day. HOWEVER, if it's such a hassle for them, then don't provide a phone number for those going through the immigration process to call and inquire about their cases.

I've just about had it with misinformation, rude agents, being blatantly LIED to, etc. SO READY TO BE DONE WITH THIS AND BE WITH MY HUBBY!!!

Sorry for the rant. I'll be doing a jig when I don't have to have any contact with NVC anymore.

Hang in there everyone!

[StormHeraldEDM 5]

Bwahahahaaa!! *ahem*

Just got off the phone with operator Erin (which is my name too! Score!), and surprise surprise....I have an IIN and a BIN!

Hubby just sent the opt-in email...yay! Finally on the move!

Thank you to everyone for encouraging me to keep calling

[kingilbert 2]

Bwahahahaaa!! *ahem*

Just got off the phone with operator Erin (which is my name too! Score!), and surprise surprise....I have an IIN and a BIN!

Hubby just sent the opt-in email...yay! Finally on the move!

Thank you to everyone for encouraging me to keep calling

grats so happy for you . .

[Saylin 1,605]

Bwahahahaaa!! *ahem*

Just got off the phone with operator Erin (which is my name too! Score!), and surprise surprise....I have an IIN and a BIN!

Hubby just sent the opt-in email...yay! Finally on the move!

Thank you to everyone for encouraging me to keep calling

Grats grats!

[Mrs. Best 1]

You were NOT supposed to send any originals to USCIS. It states so in the instructions. You're probably going to have to file a G-884 (http://www.uscis.gov/portal/site/uscis/menuitem.5af9bb95919f35e66f614176543f6d1a/?vgnextoid=dccb5d4c6608e010VgnVCM1000000ecd190aRCRD&vgnextchannel=db029c7755cb9010VgnVCM10000045f3d6a1RCRD ) to request them back.

In the meantime, can you get certified copies of the original documents you sent in? NVC accepts originals or certified copies.

Thank you Saylin, I did send all of those... we sent everything certified and translated...all of the documents.I still have the copy package of the documents i sent. In my country our brith certificates and all of our certificates are copies, but i did send all the originals for USCIS.

do i have to do all the certifications again? that took lot of time and money...and well...is it possible to tell them that they already have the documents or the USCIS doesnt send all the documents to them?

In the meantime ill do the G-884... ty!

[Saylin 1,605]

You were NOT supposed to send any originals to USCIS. It states so in the instructions. You're probably going to have to file a G-884 (http://www.uscis.gov...00045f3d6a1RCRD ) to request them back.

In the meantime, can you get certified copies of the original documents you sent in? NVC accepts originals or certified copies.

Thank you Saylin, I did send all of those... we sent everything certified and translated...all of the documents.I still have the copy package of the documents i sent. In my country our brith certificates and all of our certificates are copies, but i did send all the originals for USCIS.

do i have to do all the certifications again? that took lot of time and money...and well...is it possible to tell them that they already have the documents or the USCIS doesnt send all the documents to them?

In the meantime ill do the G-884... ty!

Once you have a case number, you can call NVC and ask if they have all your certificates. But be prepared to get certified copies again and translations for anything not in English.

[Mrs. Best 1]

Once you have a case number, you can call NVC and ask if they have all your certificates. But be prepared to get certified copies again and translations for anything not in English.

Thank you your advices are always very helpful.

[gad33 47]

I'm in!

Drove as far as Idaho today. Crossing was quiet when we go there so one guard dealt with my visa and one dealt with hubby and car.

[Saylin 1,605]

Thank you your advices are always very helpful.

You're welcome. Hopefully things turn out well. Good luck!

I'm in!

Drove as far as Idaho today. Crossing was quiet when we go there so one guard dealt with my visa and one dealt with hubby and car.

Awesome! Welcome to the US Have a safe rest of your trip!

[StormHeraldEDM 5]

I'm in!

Drove as far as Idaho today. Crossing was quiet when we go there so one guard dealt with my visa and one dealt with hubby and car.

Wonderful! A thousand blessings upon you!

[reelss 4]

Yay, grats!!!

Wow, what an operator I'd suggest calling back later tonight or tomorrow to get the IIN and BIN.

What's the significance of the BIN? I thought only the Case # and IIN were needed.

[Saylin 1,605]

What's the significance of the BIN? I thought only the Case # and IIN were needed.

It's only needed for cases that are eligible for online forms (DS-261 and DS-260). Pakistan is not one of those eligible countries, so the BIN is not needed in your case. The other member though is from Canada, a country where online forms are REQUIRED, so the BIN is thus needed.

[itsmeleila 6]

nvc is overloaded with callers.... my husband called twice, 1st was around 7pm and he waited onhold for 25mins and gaveup. called back again around 10pm and hold time went down to 12mins... the conversation lasted only about 4mins:( no invoice on the IV fee, and our ds3032 has been received but not yet looked into..5-10 business days to check it and invoice the IV fee..duhhh

[sweetbunns 0]

I never had problems getting through when I would call between 8am-8:30am EST. Often it would ring right through and I never even heard the "hold message". I never had issues with rudeness either and a few were even friendly. My advice is to call early when they are just getting started with their day.