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Bad customer service from NVC

By Trojans Fan in National Visa Center (Dept of State)

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Trojans Fan Contributor

Trojans Fan   7

Posted
Filed: IR-1/CR-1 Visa Country: Brazil
 Timeline
Posted (edited)

Does anyone else feel the same way I do? Every time I call the NVC for some information, they either sound demeaning on the phone, uninterested, or in a hurry to just get you off the phone. I feel that every time I call, I have to rehearse my questions and get them out within 2 minutes or my time is up. I have talked to Gus on two occasions and he gives you the "ok, now is there anything else, I can help you with?" before I am done explaining my concerns, which tells me that he is more interested in having better call times at his call center than resolving our concerns.

It just seems that the customer service at the NVC is horrible. Does anyone else feel the same?

Edited by Trojans Fan
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X Factor Grand Master

X Factor   1,112

Posted
Filed: AOS (apr) Country: Philippines
 Timeline
Posted

Welcome to government bureaucracy :devil:

Sent I-129 Application to VSC 2/1/12
NOA1 2/8/12
RFE 8/2/12
RFE reply 8/3/12
NOA2 8/16/12
NVC received 8/27/12
NVC left 8/29/12
Manila Embassy received 9/5/12
Visa appointment & approval 9/7/12
Arrived in US 10/5/2012
Married 11/24/2012
AOS application sent 12/19/12

AOS approved 8/24/13

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Pitaya Grand Master

Pitaya   2,577

Posted
Filed: Lift. Cond. (apr) Country: China
 Timeline
Posted

Welcome to government bureaucracy :devil:

Isn't that the truth !!! :wow: :wow:

Completed: K1/K2 (271 days) - AOS/EAD/AP (134 days) - ROC (279 days)

"Si vis amari, ama" - Seneca

 

 

 

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rodceasar Enthusiast

rodceasar   34

Posted
Filed: IR-1/CR-1 Visa Country: Uganda
 Timeline
Posted

Honestly, I think they are swamped with calls, miserable and fed up because they cannot answer the questions that everyone calls asking or impact anything in the way this beuracratic office works. Imagine having to answer questions regarding visas day in and day out and you have no information for you are not the person managing the case. Therefore, they don't have any answers but to tell you whatewver they can to soothe your nerves where possible.

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Aleksandra I Sasa Contributor

Aleksandra I Sasa   2

Posted
Filed: IR-1/CR-1 Visa Country: Serbia
 Timeline
Posted

I fell the same they couldnt wait for me to read them uscis case number.

September 30, 2011: Mailed I-130 to Chicago

October 05, 2011: Received NOA1 via text/email, file routed to CSC (priority date October 5th)

October 08, 2011: Received NOA1 hardcopy in mail

March 27, 2012: Received RFE (missing passport photo)

MArch 30, 2012: Received RFE Hard copy and sent it right back

April 02, 2012: Received Request for Evidence Response Review

April 10, 2012: Notice that we have approved this I130

NVC Process

May 07, 2012 - nvc received

May 23, 2012 - Received case#

May 25, 2012 - DS-3032 Email sent

May 25, 2012 - I-864 invoice email received/SIF payment portal

May 31, 2012 - DS-3032 acceptance received/SIF payment portal

June 01, 2012 - DS-230 invoice email recived

May 29, 2012 - I-864 paid

June 06, 2012 - DS-230 paid

May 29, 2012 - I-864 overnighted in same envelope to NVC

Jun 06, 2012 - DS-230 overnighted in same envelope to NVC

Jun 10, 2012 - I-864 and DS-230 received by NVC

July 11, 2012 - Petition left NVC

Embassy

July 25, 2012 - Belgrade received

Aug - Medical

Aug - Interview

XX/XX- Result of interview

XX/XX- Visa picked up

POE-XXXX

event.png

event.png

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Trav&Shell Proficient

Trav&Shell   83

Posted
Filed: Citizen (apr) Country: Canada
 Timeline
Posted (edited)

Actually, over in one of the other threads, we've started a list of the good and bad operators. Gus is mediocre. Frank is....well, we like to call him Frankbot. Riley has actually had a complaint lodged against her (wow, right?). Jim is amazing, Nigel has a fabulous accent, Brooke is efficient, Donna has no sense of humor but is nice. We also love supervisor Jen, and Kat is helpful but can be cranky lol. :D

Edited by Trav&Shell

USCIS (192 days, August 24 2011 to March 2 2012. No RFE's).
NVC (30 days, March 12 to April 11. Case expedited due to NVC errors).

Montreal US Consulate, awaiting interview date (14 days, April 12 to April 26).

05/09/2012 - medical in Toronto - passed!
05/22/2012 - interview - passed!
05/25/2012 - visa in hand!!! biggrin.png
06/09/2012 - POE @ YWG (Winnipeg Int'l Airport)

Removal of Conditions submitted March 24, 2014, received March 26, 2014

"RFE" for page 3 of application received, date March 27, 2014. Package re-submitted with all papers re-attached.

04/07/2014 - NOA1 Date

05/07/2014 - Biometrics in Charlotte, NC

11/05/2014 - APPROVED! Citizenship in 5 months!

11/10/2014 - NOA2 in hand.

11/20/2014 - 10 yr GC in hand! :D

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unlockingsky Proficient

unlockingsky   94

Posted
Filed: IR-1/CR-1 Visa Country: China
 Timeline
Posted

when you ask a question, make sure it is not a open question. ask him/her to ask the question directly. if they fail to answer the question, ask to speak to someone else/supervisor.

"Family time is very precious and you should cherish every moment of it."

01/20/12 - I-130 sent to Chicago Lockbox.

01/26/12 - NOA1 received and processing at Vermont.

06/28/12 - NOA2 announced on status check.

06/29/12 - NVC received case learned on 07/2/12.

06/30/12 - Hard copy NOA2 received.

07/09/12 - NVC Casefile Number and IIN Issued.

07/16/12 - Receive and Sent DS-3032 via email.

07/17/12 - Mailed DS-3032 via mail, AOS bill received via email, paid online, Optin email sent.

07/18/12 - Optin accepted and new case number, AOS marked paid, emailed AOS packet.

07/24/12 - Assigned as Agent, IV Fee bill received via email, paid online.

07/25/12 - IV Fee marked paid, emailed IV packet.

07/31/12 - Emailed GZO Supplemental Packet 3.

08/02/12 - Case completed and commenced final review.

08/03/12 - Shipped all copies of forms/letters/documents to my wife - arriving on 8/9/12.

08/06/12 - Case completed final review.

08/09/12 - Appointment letter received via email interview date set 9/6/12.

08/14/12 - Medical exam done.

08/15/12 - Medical exam results all normal.

09/06/12 - Submitted required documents at the embassy and interview set next day at 0730.

09/07/12 - Visa approved, click here for review http://www.visajourney.com/reviews/view-dos-cis-reviews.php?entry=10401 .

09/14/12 - Visa received on hand!

10/07/12 - Arrived at NYC! click here for review http://www.visajourney.com/reviews/view-poe-reviews.php?entry=15293

10/20/12 - Received welcome letter from USCIS.

10/25/12 - Green Card received!

"Nothing is more difficult than the art of maneuvering for advantageous positions." - Sun-Tzu

04/27/13 - Submitted DS-160 online for parent-in-laws and sister-in-law.

05/01/13 - Paid DS-160 or MRV Fee Payments on CGI Stanley.

05/03/13 - Made appointment for 05/16/13 on CGI Stanley.

05/16/13 - Arrived at GUZ and impromptu notice on the front it was closed.

05/30/13 - B2 visa interview passed! Read review here http://www.visajourney.com/forums/topic/433263-b2-visa-was-approved-for-parentinlaw/ <p>

"Good ideas are not adopted automatically. They must be driven into practice with courageous patience." - ADM Hyman G. Rickover

08/08/14 - Mailed I-175 application.

08/11/14 - I-175 arrived at VSC.

08/18/14 - Received NOA1 with date 08/12/14.

08/27/14 - Received biometrics appointment for 09/09/14.

02/27/15 - GC in production from email notification.

03/02/15 - Received NOA2 with approval dated 02/25/15.

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Trav&Shell Proficient

Trav&Shell   83

Posted
Filed: Citizen (apr) Country: Canada
 Timeline
Posted

Thanks for the info. I am on hold right now for yet another talk with one of them. I got the invoice ID to pay my visa processing fee but it isn't available to pay online :/

There's a whole group of people in your exact situation, over at this thread: http://www.visajourney.com/forums/topic/360415-nvc-filers-april-2012/page__pid__5306219__st__3555#entry5306219. It seems everyone's invoices are broken. On the upside, they're now $230! :)

USCIS (192 days, August 24 2011 to March 2 2012. No RFE's).
NVC (30 days, March 12 to April 11. Case expedited due to NVC errors).

Montreal US Consulate, awaiting interview date (14 days, April 12 to April 26).

05/09/2012 - medical in Toronto - passed!
05/22/2012 - interview - passed!
05/25/2012 - visa in hand!!! biggrin.png
06/09/2012 - POE @ YWG (Winnipeg Int'l Airport)

Removal of Conditions submitted March 24, 2014, received March 26, 2014

"RFE" for page 3 of application received, date March 27, 2014. Package re-submitted with all papers re-attached.

04/07/2014 - NOA1 Date

05/07/2014 - Biometrics in Charlotte, NC

11/05/2014 - APPROVED! Citizenship in 5 months!

11/10/2014 - NOA2 in hand.

11/20/2014 - 10 yr GC in hand! :D

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