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Captain Ewok

Pardon Server slowness today

By Captain Ewok in Site-Related Discussion - Updates, Ideas, etc.

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Captain Ewok Veteran

Captain Ewok   1,900

Posted
Filed: K-1 Visa Country: Singapore
 Timeline
Posted

We are working to resolve :). It should be back to normal later today.

I am an Ewok. I am here to to keep the peace. Please contact me if you have a problem with the site or a complaint regarding a violation of the Terms of Service. For the fastest response please use the 'Contact Us' page to contact me.

X Factor Grand Master

X Factor   1,112

Posted
Filed: AOS (apr) Country: Philippines
 Timeline
Posted

Not only has it been slow, the website hasn't been available for various periods throughtout the day. I know you are doing your best to get it back on track.

Sent I-129 Application to VSC 2/1/12
NOA1 2/8/12
RFE 8/2/12
RFE reply 8/3/12
NOA2 8/16/12
NVC received 8/27/12
NVC left 8/29/12
Manila Embassy received 9/5/12
Visa appointment & approval 9/7/12
Arrived in US 10/5/2012
Married 11/24/2012
AOS application sent 12/19/12

AOS approved 8/24/13

Captain Ewok Veteran

Captain Ewok   1,900

Posted
Filed: K-1 Visa Country: Singapore
 Timeline
  • Author
Posted

We should be back on our original server and back up to speed. Please let me know if the site has any further issues. I will wait until next weekend to upgrade to the proper new server :).

I am an Ewok. I am here to to keep the peace. Please contact me if you have a problem with the site or a complaint regarding a violation of the Terms of Service. For the fastest response please use the 'Contact Us' page to contact me.

Captain Ewok Veteran

Captain Ewok   1,900

Posted
Filed: K-1 Visa Country: Singapore
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Posted

I am very sorry for all the trouble today. We had a planned upgrade overnight to a better server and an error was made by the Network Ops folks... They moved us to a slower server! Anyhow, we just migrated back to the original server and will try again next weekend. I understand the frustration all around. This basically blew my Sunday monitoring this. I sent a ticket to the NOC documenting this and I hope to hear from them tomorrow.

I am an Ewok. I am here to to keep the peace. Please contact me if you have a problem with the site or a complaint regarding a violation of the Terms of Service. For the fastest response please use the 'Contact Us' page to contact me.

extrarius Apprentice

extrarius   1

Posted
Filed: Timeline
Posted

Seems like a seriously gross oversight by a Network Operations Tech, that's actually rather concerning to be honest :/

I have been in your shoes before though (I work in eCommerce for a living), I spent 4 days just last week dealing with what should have been a 2 hour ISP migration because the ISP dropped the ball so I share your pain.

Captain Ewok Veteran

Captain Ewok   1,900

Posted
Filed: K-1 Visa Country: Singapore
 Timeline
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Posted

Yeah. I am following though with their management to both ensure this won't happen again and to insist on a service credit. The major delta was being migrated to a sever incorrectly that had a single sata drive versus the RAID 1 SAS drives we were supposed to have. Like most database intensive applications we need high IOPS and CPU power is not the bottleneck. As the cost declines and reliability improves I am thinking of an SSD solution next time.

I am an Ewok. I am here to to keep the peace. Please contact me if you have a problem with the site or a complaint regarding a violation of the Terms of Service. For the fastest response please use the 'Contact Us' page to contact me.

TBoneTX Grand Master

TBoneTX   46,288

Posted
Filed: Citizen (apr) Country: Ecuador
 Timeline
Posted
The major delta was being migrated to a sever incorrectly that had a single sata drive versus the RAID 1 SAS drives we were supposed to have. Like most database intensive applications we need high IOPS and CPU power is not the bottleneck. As the cost declines and reliability improves I am thinking of an SSD solution next time.
Grooooooan... this tech stuff give me a headache, eeee man. Sounds like a few people need to be NOC'd on the head, whack man.

06-04-2007 = TSC stamps postal return-receipt for I-129f.

06-11-2007 = NOA1 date (unknown to me).

07-20-2007 = Phoned Immigration Officer; got WAC#; where's NOA1?

09-25-2007 = Touch (first-ever).

09-28-2007 = NOA1, 23 days after their 45-day promise to send it (grrrr).

10-20 & 11-14-2007 = Phoned ImmOffs; "still pending."

12-11-2007 = 180 days; file is "between workstations, may be early Jan."; touches 12/11 & 12/12.

12-18-2007 = Call; file is with Division 9 ofcr. (bckgrnd check); e-prompt to shake it; touch.

12-19-2007 = NOA2 by e-mail & web, dated 12-18-07 (187 days; 201 per VJ); in mail 12/24/07.

01-09-2008 = File from USCIS to NVC, 1-4-08; NVC creates file, 1/15/08; to consulate 1/16/08.

01-23-2008 = Consulate gets file; outdated Packet 4 mailed to fiancee 1/27/08; rec'd 3/3/08.

04-29-2008 = Fiancee's 4-min. consular interview, 8:30 a.m.; much evidence brought but not allowed to be presented (consul: "More proof! Second interview! Bring your fiance!").

05-05-2008 = Infuriating $12 call to non-English-speaking consulate appointment-setter.

05-06-2008 = Better $12 call to English-speaker; "joint" interview date 6/30/08 (my selection).

06-30-2008 = Stokes Interrogations w/Ecuadorian (not USC); "wait 2 weeks; we'll mail her."

07-2008 = Daily calls to DOS: "currently processing"; 8/05 = Phoned consulate, got Section Chief; wrote him.

08-07-08 = E-mail from consulate, promising to issue visa "as soon as we get her passport" (on 8/12, per DHL).

08-27-08 = Phoned consulate (they "couldn't find" our file); visa DHL'd 8/28; in hand 9/1; through POE on 10/9 with NO hassles(!).

 

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