The USCIS/POE lost my IV packet

[CougarFan 0]

Okay, the title of this topic is pretty self-explanatory.

We went through the entire process (interview in Montreal and all), and crossed the border a week after being approved at the interview.

We got down here...and I began waiting...

and waiting...

and waiting...

No welcome letter. No permanent residency card. No anything.

So, I went to Infopass to discuss my problem. They said to keep waiting. We crossed at the end of August, and I hadn't heard anything from the USCIS. So, in January, I went to Infopass again, and they looked me up. Nothing was being "processed" for my case, which they said was odd. They told me to call me POE, and ask if they forgot to send my visa packet (you know, the super important one that you can't open when you cross the border) to the processing office. They didn't have it. I went back to Infopass, told them the story again, and they said they would mark this is an officially lost visa packet. They said that this does happen once in a while, but when it does, we aren't expected to pay for anything.

They told me to re-submit everything we submitted to the USCIS, as well as an I-90, to the office in Phoenix. I sent it all in. Then, today, I got a letter saying that my I-90 had been denied, because I hadn't paid for the processing fee...which they clearly told me I didn't have to pay for. It's their fault.

UGH.

Any advice? Has anyone gone through this? It's a nightmare.

[Ryan H 3,821]

Any advice?

Make another INFOPASS appointment and get the fee waiver in writing.

[alizon 77]

That sounds awful...I have no idea what to tell you, but I'm curious where you POE-ed? We're driving across the border from Canada and have a couple of choices where we cross, and I'd like to avoid whichever one you used if you drove...

[S_R 148]

Okay, the title of this topic is pretty self-explanatory.

We went through the entire process (interview in Montreal and all), and crossed the border a week after being approved at the interview.

We got down here...and I began waiting...

and waiting...

and waiting...

No welcome letter. No permanent residency card. No anything.

So, I went to Infopass to discuss my problem. They said to keep waiting. We crossed at the end of August, and I hadn't heard anything from the USCIS. So, in January, I went to Infopass again, and they looked me up. Nothing was being "processed" for my case, which they said was odd. They told me to call me POE, and ask if they forgot to send my visa packet (you know, the super important one that you can't open when you cross the border) to the processing office. They didn't have it. I went back to Infopass, told them the story again, and they said they would mark this is an officially lost visa packet. They said that this does happen once in a while, but when it does, we aren't expected to pay for anything.

They told me to re-submit everything we submitted to the USCIS, as well as an I-90, to the office in Phoenix. I sent it all in. Then, today, I got a letter saying that my I-90 had been denied, because I hadn't paid for the processing fee...which they clearly told me I didn't have to pay for. It's their fault.

UGH.

Any advice? Has anyone gone through this? It's a nightmare.

WOW...somebody was in a hurry to close the file & rush home. I agree with Ryan H. Go back and get them to rectify it asap.

[S/B 0]

My visa packet was lost as well although I entered on a K1 visa. Luckily I only had to get a new medical. Do you have receipts or anything showing your previous payments?

[milimelo 4,541]

Involve your congressman - they have immigration aide on the staff to help out and your case certainly more than qualifies. DO NOT pay anything extra for I-90 - I had mine returned as well despite going by the instructions provided to congressman's aide what to put on the envelope. They got it right the second time and I finally got my green card. This was years ago (2008), but if it weren't for congressman's assistance, USCIS would still insist on payment even if service (green card) was never provided and they could never confirm a GC ever being printed, let alone mailed.

Good luck!

[Dave&Roza 748]

Make another INFOPASS appointment and get the fee waiver in writing.

I would also take the entire application you submitted to the INFOPASS appointment and tell them, "Look I sent it in and it was rejected for not paying the fee you told me I do not need. Here it is. You deal with it." You should not have to go thru the same channels of processing as everybody else as it is their fault you are without the GC and other documentation. This is costing you money. As others have suggested, you may want to get a congresscritter involved--I would pick the senior senator if I was you.

Good luck,

Dave

[angelo gutierrez 6]

Okay, the title of this topic is pretty self-explanatory.

We went through the entire process (interview in Montreal and all), and crossed the border a week after being approved at the interview.

We got down here...and I began waiting...

and waiting...

and waiting...

No welcome letter. No permanent residency card. No anything.

So, I went to Infopass to discuss my problem. They said to keep waiting. We crossed at the end of August, and I hadn't heard anything from the USCIS. So, in January, I went to Infopass again, and they looked me up. Nothing was being "processed" for my case, which they said was odd. They told me to call me POE, and ask if they forgot to send my visa packet (you know, the super important one that you can't open when you cross the border) to the processing office. They didn't have it. I went back to Infopass, told them the story again, and they said they would mark this is an officially lost visa packet. They said that this does happen once in a while, but when it does, we aren't expected to pay for anything.

They told me to re-submit everything we submitted to the USCIS, as well as an I-90, to the office in Phoenix. I sent it all in. Then, today, I got a letter saying that my I-90 had been denied, because I hadn't paid for the processing fee...which they clearly told me I didn't have to pay for. It's their fault.

UGH.

Any advice? Has anyone gone through this? It's a nightmare.

OMG, you should not be paying for anything again, anyway its them who messed up.

[frostiana 12]

OMG, you should not be paying for anything again, anyway its them who messed up.

Where did you POE at?