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Wolffsrain

Getting through USCIS

By Wolffsrain in General Immigration-Related Discussion

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Wolffsrain Contributor

Wolffsrain   7

Posted
Filed: Other Country: Russia
 Timeline
Posted

Hello.

I contacted USCIS today to speak with a person so that I could pursue them to place a "Service Request" ticket on my case, however, they recently changed the menu options.

Does anyone know the order of options that we need to select in order to speak with a representative?

The options I had before were these -

1 - English

2 - Processes

2 - Pending Case

3 - RFE

1 - Speak with representative.

If anyone has called USCIS in he last week can you provide information on how to speak with someone please. Thank you.

USCIS: (189 days)

8/05/11 --- filed for I-130

8/08/11 --- NOA1 I-130 mail letter received

2/22/12 --- NOA2 (I-130) Email & Txt msg

2/25/12 --- NOA2 (I-130) mail letter received

NVC: (51 days)

3/08/12 --- Received NVC case #, IIN # from operator

3/08/12 --- Beneficiary's and Petitioner's e-mail address added to the case

3/12/12 --- AOS bill invoiced and PAID (Payment status: IN PROGRESS)

3/12/12 --- Emailed DS-3032 from beneficiary's e-mail account

3/13/12 --- AOS bill appears as PAID

3/13/12 --- Printed AOS bar-coded sheet and copy of invoice showing "PAID"

3/20/12 --- DS-3032 AOS Update - IV bill invoiced and PAID (Payment status: IN PROGRESS)

3/29/12 --- AOS package mailed via Fed-Ex

4/02/12 --- AOS package delivered to NVC via Fed-Ex

4/04/12 --- AOS reviewed and accepted

4/23/12 --- IV package mailed via Fed-Ex

4/25/12 --- IV package delivered to NVC via Fed-Ex

4/27/12 --- NVC Case Completed

Interview/Embassy: (-- days)

5/04/12 --- Interview Date Given

xx --- Medical

6/19/12 --- Interview at Moscow Embassy

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dimples Community Regular

dimples   9

Posted
Filed: IR-1/CR-1 Visa Country: Bahamas
 Timeline
Posted

Hello.

I contacted USCIS today to speak with a person so that I could pursue them to place a "Service Request" ticket on my case, however, they recently changed the menu options.

Does anyone know the order of options that we need to select in order to speak with a representative?

The options I had before were these -

1 - English

2 - Processes

2 - Pending Case

3 - RFE

1 - Speak with representative.

What always works for me is....I dont choose any options and I remain on the line until someone pick up. They will think its someone calling from a rotary phone. They normally answer the phone in spanish, if you need english just say "English please." Good luck!

If anyone has called USCIS in he last week can you provide information on how to speak with someone please. Thank you.

What always works for me is....I dont choose any options and I remain on the line until someone pick up. They will think its someone calling from a rotary phone. They normally answer the phone in spanish, if you need english just say "English please." Good luck!

If anyone has called USCIS in he last week can you provide information on how to speak with someone please. Thank you.

Married July 16th

NOA1- August 19th

Touch - August 24th

NOA2 - Feb 27th - Praise the Lord!!!!!!!

3/05/12 --- NVC Received CaseFile

3/20/12 --- NVC Casefile Number and IIN Issued

3/20/12 --- Emailed DS-3032 to NVC

3/22/12 --- AOS FEE BILL PAID ONLINE &

3/26/12 --- AOS Fee Bill Marked Paid []

3/22/12 --- AOS CoverSheets Generated &

3/26/12 --- AOS packet sent

3/27/12 --- DS-3032 Accepted

3/28/12 --- AOS Packet Delivered @ NVC 10:30AM

3/28/12 --- IV Fee Bill Showing as 'Payable' []

3/28/12 --- IV FEE BILL PAID ONLINE &

3/29/12 --- IV Fee Bill marked as PAID []

3/29/12 --- IV CoverSheets Generated &

3/30/12 --- AOS Packet Accepted

4/02/12 --- IV packet sent +

4/03/12 --- IV packet recevied

4/06/12 --- NVC reports 'Case Completed' *

4/10/12 --- Interview Date Set *

4/10/12 --- Appointment Letter Received via Email

Interview Date - MAY 3RD

Medical Scheduled - April 25th

event.png

event.png

"We've come this far by faith"

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Alaska2012 Proficient

Alaska2012   462

Posted
Filed: Citizen (apr) Country: Sweden
 Timeline
Posted

Today is presidents day so it's not likely you'll be able to talk to anyone att all today. Thay are all having a day off. Try again 2mrw!

Noa 1 August 15th 2011
Noa 2 March 2nd

NVC case numbers March 22nd
My sons AOS and IV bill paid March 23rd (status in progress)
My sons AOS and IV bill shows as paid March 26
My IV bill paid March 26
Both packages sent on March 26
My IV bill shows as paid on March 27th
CC on both cases March 30

Current record holder of fastest through the NVC :D

Medical exam in Stockholm April 13th
Interview on May 16th !!!
POE Anchorage July 12th!! 2012

July 2015 n-400 in the mail

September 2015, interview

October 23rd 2015, Oath ceremony!!!!!​​

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Wolffsrain Contributor

Wolffsrain   7

Posted
Filed: Other Country: Russia
 Timeline
  • Author
Posted

Not pressing any options does not work. The automated message with simply say to call back later from another phone.

I also selected the Spanish options and there is no way to get in contact with a live person through that either.

Thanks Alaska, completely forgot about that holiday. I will try tomorrow and post any updates.

USCIS: (189 days)

8/05/11 --- filed for I-130

8/08/11 --- NOA1 I-130 mail letter received

2/22/12 --- NOA2 (I-130) Email & Txt msg

2/25/12 --- NOA2 (I-130) mail letter received

NVC: (51 days)

3/08/12 --- Received NVC case #, IIN # from operator

3/08/12 --- Beneficiary's and Petitioner's e-mail address added to the case

3/12/12 --- AOS bill invoiced and PAID (Payment status: IN PROGRESS)

3/12/12 --- Emailed DS-3032 from beneficiary's e-mail account

3/13/12 --- AOS bill appears as PAID

3/13/12 --- Printed AOS bar-coded sheet and copy of invoice showing "PAID"

3/20/12 --- DS-3032 AOS Update - IV bill invoiced and PAID (Payment status: IN PROGRESS)

3/29/12 --- AOS package mailed via Fed-Ex

4/02/12 --- AOS package delivered to NVC via Fed-Ex

4/04/12 --- AOS reviewed and accepted

4/23/12 --- IV package mailed via Fed-Ex

4/25/12 --- IV package delivered to NVC via Fed-Ex

4/27/12 --- NVC Case Completed

Interview/Embassy: (-- days)

5/04/12 --- Interview Date Given

xx --- Medical

6/19/12 --- Interview at Moscow Embassy

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sulhaq Explorer

sulhaq   60

Posted
Filed: IR-1/CR-1 Visa Country: Pakistan
 Timeline
Posted

Today is a federal holiday. No one will answer your call. Call again tomorrow. Just select the option where it says you want to find the "status" of your option. Enter your USCIS receipt number. It will then give you the latest automated status update for your particular application and ask you to press "5" if you want to talk to a live person.

It's really quite simple. You are getting thrown off because today no one is available.

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Wolffsrain Contributor

Wolffsrain   7

Posted
Filed: Other Country: Russia
 Timeline
  • Author
Posted

I called USCIS #######-line today and got told they are working on "July 12" applications, even though they have been on this date since the beginning of the month. The options to get through to a live person were -

1 - English

2 - Processes

2 - Pending Case

3 - RFE

1 - Speak with representative.

The agent told me to wait 2-3 weeks, which then I processed to ask "what is the next step after 2-3 weeks" and I was told that I will have to wait some more depending on what date they are processing applications. Agent would not send a Service Request. I will be writing to my senator this week to see what else can be done.

Just wanted to give you guys an update that they are still working on July 12 applications.

USCIS: (189 days)

8/05/11 --- filed for I-130

8/08/11 --- NOA1 I-130 mail letter received

2/22/12 --- NOA2 (I-130) Email & Txt msg

2/25/12 --- NOA2 (I-130) mail letter received

NVC: (51 days)

3/08/12 --- Received NVC case #, IIN # from operator

3/08/12 --- Beneficiary's and Petitioner's e-mail address added to the case

3/12/12 --- AOS bill invoiced and PAID (Payment status: IN PROGRESS)

3/12/12 --- Emailed DS-3032 from beneficiary's e-mail account

3/13/12 --- AOS bill appears as PAID

3/13/12 --- Printed AOS bar-coded sheet and copy of invoice showing "PAID"

3/20/12 --- DS-3032 AOS Update - IV bill invoiced and PAID (Payment status: IN PROGRESS)

3/29/12 --- AOS package mailed via Fed-Ex

4/02/12 --- AOS package delivered to NVC via Fed-Ex

4/04/12 --- AOS reviewed and accepted

4/23/12 --- IV package mailed via Fed-Ex

4/25/12 --- IV package delivered to NVC via Fed-Ex

4/27/12 --- NVC Case Completed

Interview/Embassy: (-- days)

5/04/12 --- Interview Date Given

xx --- Medical

6/19/12 --- Interview at Moscow Embassy

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