January I-129F filers

[LorRenee 6]

Just out of curiosity , how do you get to speak to a person when ringing USCIS number?

When I called I think it was the first option to check on your case, then yes that you knew your case number, it will prompt you to enter it (include the eac at the beginning) after it tells you what you already know (pending) it will ask if you have a problem and I think that's option...3? And it'll transfer you to a real human that sounds like a drone.

Edited June 20, 2012 by LorRenee

[sabi 148]

When I called I think it was the first option to check on your case, then yes that you knew your case number, it will primp you to enter it (include the eac at the beginning) after it tells you what you already know (pending) it will ask if you have a problem and I think that's option...3? And it'll transfer you to a real human that sounds like a drone.

haha

Cheers! Thought no one noticed my little question we are trying that next week...

[sara80 17]

its pretty nice over there, i spent the last winter and spring there, the weather was awesome. the people are warmth and friendly. its a wonderful place to raise a family the summer can get really hot and humid there. was hitting the 100s last summer when i was there with her

That sounds nice, I am quite used to hot and humid summers as I come from Italy, tho been living in the UK for the past 5 years. I hope that our plans go well and we might be moving to Manchester, NH mid next year! At the moment even a cold winter in Alaska would be good, the important thing is being together soon!!!

[LorRenee 6]

haha

Cheers! Thought no one noticed my little question we are trying that next week...

Good luck! If they don't seem helpful ask to be transferred to tier2. They don't always read a script and help explain things.

[djricky4 67]

CSC has VSC looking like a dam fool. cant believe, for the past 2 months working on Jan petitions and cant reach 50%. People @ CSC has to feel good about their chances of getting approval, there is a consistent trend of approvals.

[sparclight 9]

haha

Cheers! Thought no one noticed my little question we are trying that next week...

You can try at any time (they are open 08:00-20:00)...If you are lucky enough you will talk to a reasonable human being( i think there are 3 at the call center and they will let you know at least what days they are currently processing at your SC...I'm gonna try again in a few minutes...MAYBE THEY MADE SOME PROGRESS....MAYBE-e?

[wdm1986 2]

You can try at any time (they are open 08:00-20:00)...If you are lucky enough you will talk to a reasonable human being( i think there are 3 at the call center and they will let you know at least what days they are currently processing at your SC...I'm gonna try again in a few minutes...MAYBE THEY MADE SOME PROGRESS....MAYBE-e?

Hahaha maybe if we all call every 10-20 mins they'll push VSC to oh idk actually DO something besides twiddle their stupid thumbs!

[skiptex 225]

i can almost TASTE NOA2!!!!!!!!!!!

[Nana & Dodo 1]

Good luck! If they don't seem helpful ask to be transferred to tier2. They don't always read a script and help explain things.

What you mean by tier2?

Good luck! If they don't seem helpful ask to be transferred to tier2. They don't always read a script and help explain things.

What you mean by tier2?

[LorRenee 6]

What you mean by tier2?

Tier 2 is basically the "second level." You have the first level who can give you basic updates, help change your address, or fix a name on a sheet of paper. These are the people you talk to when you actually get through to a human on the uscis number. Tier 2 can help escalate service requests and explain issues in more detail, and probably see more on their system. "level 1" probably can as well, but since they have 11 questions and 13 answers to choose from, they generally just want you off the phone. Tier 2 will at least put in a bit of effort, lol.

*at least, that's what I've gotten from my experience.

Edited June 20, 2012 by LorRenee

[sabi 148]

i can almost TASTE NOA2!!!!!!!!!!!

:dance:

...and I can smell it!

Edited June 20, 2012 by sabi

[vosnmars 25]

What you mean by tier2?

What you mean by tier2?

In customer service or like technical support they are sometimes organized into tiers or levels. Its suppose to help with efficiency. Most general questions are answered by a Tier 1 person and that resolves the problem, but if you need more specialized help or in-depth answers you need to be "escalated" to a Tier 2 person. It can keep going up to more specialized people depending on how a company (or government) has it setup.

If you aren't getting answers to your questions or help with your problem, then you ask to speak to a Tier 2 person since you need more in-depth help.

[redskins47chaos 6]

My fiancee is gonna call tonight. I doubt it'll do anything but I'm tired of waiting.

[BnT 9]

i don't take much persuading, i might try when i get home from work have you?!

I called yesterday at 9 days...and the lady was like "No, Maam, that file has not reached us yet. It can take up to 15 days for them to get here." Ugh. I just thought what the heck, it can't hurt....but nothing. The faster it gets there, the faster we can get our interview date from this slowwwwwwww embassy!!!!!! Hoping for a miracle with an interview in August......so wanted to move in early September!!! My man will die in the cold if we don't move until later---at least if we arrive in warm weather, he will gradually adjust when the chillier weather starts setting in! hahaha

[titantom 2]

:dance:

...and I can smell it!

Hmmmmm... What does it smell like?