contacting nvc?

[ignacio 1]

I think I got the correct phone number for nvc but I can't seem to get a person on the phone line bcuz none of the options will let me. I'm trying to get our case number and would like to know if smbody can tell me how I can get it? I have approved hard copy of noa2 but it doesn't have any instructions.....thanks for any help

[Hank_ 9,174]

Quick search using the function at the upper right brought a host of info, this being part of it:

Call NVC at 1 (603) 334-0700. Put this number on speed dial…it’s often busy, and you’ll use it a LOT.

Once your package has been scanned, it COULD update into the AVR (automated voice response system).

If it is uploaded to the AVR, you will be able to retrieve it with your CIS Case Receipt Number.

If is scanned but not in the AVR, an operator can tell you the NVC number.

The AVR is NOT reliable (we've seen some cases being completed without the AVR ever updating their case).

If it's been longer than 2 weeks and you still don't have your NVC case number, start sending up flares.

Call NVC and talk to a supervisor. Be prepared to send them a copy of your NOA2.

Once your case number has been assigned call back and speak to an operator. Give them an e-mail address for you and for your spouse. From then on NVC will e-mail you any correspondence.

[ignacio 1]

Thanks