Moscow Consular VISA filing fee problem

[pilotdude 1]

Hi Everyone,

I'm still in Ekaterinburg with my beautiful fiancee, Ksenia. Way back on 3 November Ksenia paid the obligatory ~$350usd to the bank stipulated in the email from Moscow. The email stated that an interview date may be scheduled online three business days after making payment, however it's been ten days and she keeps getting a message that "payment has not been received."

We've checked at the bank, and the Director verified that it was sent on the 3rd, to the correct account in Moscow. We've emailed Moscow twice, but just get back a short email stating that "your Case has been closed." Has anyone had similar problems? thanks! David & Ksenia

[daryl&lada 8]

Hello David and Ksenia,

I am sorry to hear you have problems. Did you use the correct number from the bank paper on your account on the site? Try to contact administrator of this site. People on forums say they solve any problems very fast. Maybe, there is a mistake with your account on the site.

Lada.

[pilotdude 1]

Hello David and Ksenia,

I am sorry to hear you have problems. Did you use the correct number from the bank paper on your account on the site? Try to contact administrator of this site. People on forums say they solve any problems very fast. Maybe, there is a mistake with your account on the site.

Lada.

Thanks for your reply! Yes, she used the correct number. It's a mystery why the bank payment and transfer did not register on the Moscow Consulate website. We will probably call them tomorow.

Edited November 13, 2011 by pilotdude

[daryl&lada 8]

Thanks ... We will probably call them tomorow.

You are welcome. So, do you have any news?

[pilotdude 1]

No, not yet. Oksana called the Citibank in Moscow to which our local payment was sent, but they were no help. I understand that calling the USA Moscow Consulate will be no better (but costly!) than emailing them. So, we will email them again....

[pilotdude 1]

No, not yet. Oksana called the Citibank in Moscow to which our local payment was sent, but they were no help. I understand that calling the USA Moscow Consulate will be no better (but costly!) than emailing them. So, we will email them again....

Here's the email I just sent:

My fiance' (copied on this email) made payment on 3 November at a local bank for K-1 VISA inteview for her and her daughter (see the attached photo of payment reciept). Subsequently, she has tried several times to register online to make a VISA interview date, however the following message constantly appears (and a similar message for her daughter, but with a different number):

Шаг 8: Пожалуйста введите регистрационный номер Вашего платежа.

Не найдены данные об оплаченном консульском сборе по введенному регистрационному номеру платежа. Пожалуйста, проверьте правильность ввода номера платежа, а также соответствие суммы платежа консульскому сбору для визовой категории, за которой вы обращаетесь. [571815]

Ksenia has sent several emails to this address and received emails that say only that "your Case is closed." In addition, Ksenia has returned to the local bank and secured a notice of confirmed payment from the bank manager.

Please contact Ksenia and I soon and let us know what other information you may need to resolve this problem.

Sincerely,

David

[pilotdude 1]

One day later Ksenia recived an email reply from the Moscow Consulate, explaining that the online interview form was not working because she needs to include more information! Ksenia will explain the problem: Номер должен быть в формате ддммггномер, то есть дата, месяц,год и номер квитанции прописать непрерывно без пробела.

[daryl&lada 8]

Номер должен быть в формате ддммггномер, то есть дата, месяц,год и номер квитанции прописать непрерывно без пробела.

Finally! I am glad for you! When is your interview?

[sofya 10]

One day later Ksenia recived an email reply from the Moscow Consulate, explaining that the online interview form was not working because she needs to include more information! Ksenia will explain the problem: Номер должен быть в формате ддммггномер, то есть дата, месяц,год и номер квитанции прописать непрерывно без пробела.

Guys, this is exactly what's written IN RED at the top of the first page of the ustraveldocs.com website for Russia. Be more attentive next time! Good luck with the interview.