MRV Payment problems with CSC/Montreal

[waitingformylove1 0]

Hi everyone, I need some input from my fellow VJ's out there, concerning the MRV/CSC online payment procedure. My fiancee called me tonight and was upset because when she tried to pay the fee online at CSC,with her Visa card (we are at that phase now) - after entering her information & clicking submit/confirm payment button, it didn't seem to finish the transaction and it would not take her to or load the schedule interview page.

When she did click confirm /submit,she said all the information she typed on the page went blank for a few seconds and then the page automatically refreshed or reloaded itself and when it did all of her information was on their again - like she has typed previously. She told me that she was given a reference id# number.

I have aleady went to the CSC website and when you click on contact us, a message pops up stating that it could take 4 hours to verify or process, the transaction and 4 business days to respond to requests.

My questions to those of you who might know or can help are these.

1. Is the reference # she received only for the DHL account or is it used for applying for an interview day? What number will she need to use for interview booking?

2. Can she call someone to confirm if her credit card was number already charged,be given a MRV receipt # and then apply for an interview?

3.I have already used the search tool and read of people having similar issues/problem. Some people think this might be a way for Montreal to control or slow down the number of interviews being booked until more interview openings are available? does anyone know? any and all information is needed

I was afraid that this will be the major pain in the butt having read what the rest of you have dealt with in regards to this specific issue with Montreal.

Thank you all in advance for your help.

[frostiana 12]

Hi everyone, I need some input from my fellow VJ's out there, concerning the MRV/CSC online payment procedure. My fiancee called me tonight and was upset because when she tried to pay the fee online at CSC,with her Visa card (we are at that phase now) - after entering her information & clicking submit/confirm payment button, it didn't seem to finish the transaction and it would not take her to or load the schedule interview page.

When she did click confirm /submit,she said all the information she typed on the page went blank for a few seconds and then the page automatically refreshed or reloaded itself and when it did all of her information was on their again - like she has typed previously. She told me that she was given a reference id# number.

I have aleady went to the CSC website and when you click on contact us, a message pops up stating that it could take 4 hours to verify or process, the transaction and 4 business days to respond to requests.

My questions to those of you who might know or can help are these.

1. Is the reference # she received only for the DHL account or is it used for applying for an interview day? What number will she need to use for interview booking?

2. Can she call someone to confirm if her credit card was number already charged,be given a MRV receipt # and then apply for an interview?

3.I have already used the search tool and read of people having similar issues/problem. Some people think this might be a way for Montreal to control or slow down the number of interviews being booked until more interview openings are available? does anyone know? any and all information is needed

I was afraid that this will be the major pain in the butt having read what the rest of you have dealt with in regards to this specific issue with Montreal.

Thank you all in advance for your help.

could you call your credit card company and see if it went through? I think no one gets to pay on the site before the appointments are available. And, I found it profoundly easy to pay right at the embassy and not worry about the whole credit card thing when appointments become available. Just go to "schedule interview" instead of the "k1visa" which will put you to a payment route. Now I am always a little leary about giving advice so anyone who wants to correct me, please do

[waitingformylove1 0]

Hi Frostiana thanks for your reply and your suggestion. We've already thought of that as well. The only thing that is holding us up at this point (calling credit card company) and now using the ready to schedule option instead,is that in case of a delay of them processing the credit card payment. We don't want to pay twice i.e. - a credit card payment processed several hours or days later and then also end up paying at the consulate,if her card was indeed already billed. This already happened to someone else here on VJ. I agree with you, we will just have to wait and see if she was charged and if not just pay at the consulate on the day of her interview.

I just wish they would be more clear or concise on the CSC web site - for example on the CSC web page "there are currently no interviews available proceed no further or log back in later etc." - before you go through the effort of typing everything in only to find out it was a waste of time to begin with.

I am hoping that someone else here can possibly tell us if they encountered a similar situation and what they did to get it resolved.

[frostiana 12]

Hi Frostiana thanks for your reply and your suggestion. We've already thought of that as well. The only thing that is holding us up at this point (calling credit card company) and now using the ready to schedule option instead,is that in case of a delay of them processing the credit card payment. We don't want to pay twice i.e. - a credit card payment processed several hours or days later and then also end up paying at the consulate,if her card was indeed already billed. This already happened to someone else here on VJ. I agree with you, we will just have to wait and see if she was charged and if not just pay at the consulate on the day of her interview.

I just wish they would be more clear or concise on the CSC web site - for example on the CSC web page "there are currently no interviews available proceed no further or log back in later etc." - before you go through the effort of typing everything in only to find out it was a waste of time to begin with.

I am hoping that someone else here can possibly tell us if they encountered a similar situation and what they did to get it resolved.

We all so totally agree with you about the inclearness of that website! I didn't always log in all the way from the beginning.. once you get to the part where it says "no appointments available" you can press the F5 refresh button. I was leary about doing this but people said it was as good as logging out and back in in terms of getting the new information should it pop up. I did log out frequently though, just to make sure. Good luck!

[Rayoflight 10]

I am not sure why there would be a problem with paying and booking your interview since there are appointments available for December right now. It pretty much walked me through everything.

[tracy&david 2]

I am not sure why there would be a problem with paying and booking your interview since there are appointments available for December right now. It pretty much walked me through everything.

You don't need to pay MRV before you book your appointment. I suggest you book interview anyway since there are appointments available now. If you want to try more times and or try other options you only get more frustrated as we tried online payment, telephone payment, paypol.. none worked. Now we have booked our interview and will pay on spot on the interview day and i thingk that it is simplest way.

[waitingformylove1 0]

Thank everyone for your help or suggestions. We finally were able to schedule an interview. I realize that we could of scheduled w/o paying until interview date, but wanted to get that out of the way-(one less thing to think about). The whole problem or hold up was,that it took CSC a long time 5 business days, to simply reply IF the Credit card was charged or not and where our MRV fee recipt number was. I agree if the website is "kind" to you it all goes through very smoothly and easily. After 5 days I received the email that the charge didn't go through, which we had already assumed had happened, but with a $350 fee you wait to be sure.

So I tried one more time to pay in advance - perfect it went fast, easy and smoothly, no problems at all.We finally are scheuled Yaaaaa!!!!

Some observations or things to note for others who need book/schedule in the future. While I was on the CSC website & we were waitng to hear back from them regarding the payment. It consistently showed the same results for over the last 5 days and that is this.

A. When trying to use the pay in advance option (K-1/K3)- the next available interview dates were always listed between 35- 40 days away.

B. When checking out pay of the day of you interview option (ready to schedule) - the next available openings were always about 80 - 84 days away.

So in conclusion it seems that at least from our experience, if you are willing to take the "risk or stress" of trying to pay in advance you could possibly speed up or get an earlier date for you interview verses choosing the day of interview option. Of course if there are cancellations that always helps to speed up as well.

Lastly there were still about 7 to 10 openings for the month January ,if you are going to choose the (ready to schedule) day of interview payment option.

good luck to you all