Interview Fee paid

[reymets10 5]

I was wondering if anyone else had this problem and what they did to correct it.

My fiancee and I were scheduling her interview appointment in Montreal. A webpage appeared and said to pay the $350 fee and gave us options to pay via paypal. We paid via paypal and were looking for the receipt number to use to schedule for interview. There was no email sent and the confirmation page when away quickly. I checked the transaction on the paypal webpage and copy/paste into the box that asked for the MRV number. The website said the transaction ID is the MRV number paying through paypal. However, I cannot get it to accept the transaction ID number that appears at the top of the page. It says "Pin number XXXXXXXXXXXXXXXXX is invalid for Beneficiary.

Anyone out there can help? Am I not looking at the correct transaction ID#?

[reymets10 5]

We logged out of our account and logged back in. Under account details it gives the MRV # now. We try to schedule an interview and go through the process. When we get to the screen that asks to pay we type in the MRV# that shows under my account. This is the first screen.

"If you have paid the MRV through Scotiabank, PayPal or through the telephone service, please enter the applicable confirmation number in the "MRV Fee Receipt Number" field for each applicant.

To Pay in Cash at Scotiabank:

1.Click on the "PDF" link next to the "MRV Fee Receipt Number" box.

2.Print the electronic generated deposit slip for each applicant.

3.Complete the relevant information.

4.Take the deposit slip(s) to the bank and pay.

5.The "MRV Fee Receipt Number" is located at the bottom of the Scotiabank deposit slip in the "serial number" field.

◦Note: Each applicant requires a separate "serial number."

6.You can schedule your appointment the next business day after you have paid your MRV Fee through Scotia Bank. Any questions regarding the status of your payment should be sent to contactus_en_CA@usvisa-info.com

To Pay using PayPal:

1.Click on the "PayPal" link next to the "MRV Fee Receipt Number" box.

2.Print the transaction confirmation.

3.The "MRV Fee Receipt Number" is the transaction ID.

If you called this service, the MRV fee receipt is the payment confirmation number you received from the automated system.

Applicant MRV Fee Receipt Number

Beneficiary: MRV Fee Receipt Number:

Bank Deposit Slip PDF Scotiabank / PayPal USD$350.00

PayPal

Back ATTENTION

The fee is non-refundable, and non-transferrable. If it has already been used to schedule and/or submit an application either for this applicant or for someone else, it cannot be reused.

The fee expires 365 days after the date of purchase, and can be used to submit -ONE- visa application. If it has expired or has already been used a new fee must be paid.

The fee amount is determined by the visa type that the applicant is applying for. If the receipt number is associated to a different fee amount than the one required it cannot be used.

© Copyright 2010 Computer Sciences Corporation Privacy Policy This site is best viewed with Internet Explorer 7+ or Firefox 3+."

We put in the MRV number in the box and it then proceeds to the next screen that says

"To proceed to the next step, you must first pay a non-refundable MRV fee.

The fee is payable by:

1.Visa or MasterCard

2.American Express

3.Paypal

4.MRV fee receipt (from Scotia bank)

After a successful payment, the system will generate a MRV fee receipt which will allow you to proceed in scheduling your appointment.

VISA / MasterCard USD$350.00

American Express CAD$350.00

Scotiabank / PayPal USD$350.00 "

We click on the scotiabank/paypal one and it doesn't prompt for anything else, it just says the MRV# is already in use.

I am even more confused now.

[reymets10 5]

Well, I finally got it figured out...sort of.

When we were scheduling our appointment online, the first page we came across asked for the MRV number. The first page only offered us 2 ways to pay. Either by Paypal or through Scotia bank. We choose paypal and did everything through it. This was confusing as the instructions said that the MRV receipt number is the MRV number. So we attempted to use that number and it was denied the many times we tried. After logging out and back into the website, the MRV number appeared in the account summary area. We used that number which advanced to the next page which again asked for payment, but we had more options this time; Visa/Mastercard, Amex, Paypal/Scotiabank. I picked the Paypal/Scotiabank and clicked next but it went back to the previous page with a message saying the MRV number is already in use or did not have enough funds attributed to it.

There was a 'Contact Us' feature at the top of the page and it said if you have trouble with the payment screen or it is asking you to pay twice, email (i don't have the email handy right now). I emailed them on Friday and got back a response today saying "We don't handle this part, email the Montreal Consulate" and gave me the email address.

I found a contact number and called it. I spoke to a lady and I explained the situation. She said that they have been having trouble with the website recognizing paypal payments. She was not able to help me in this capacity and gave me the same Montreal Consulate email address as the the email reply gave me.

I emailed them and received the auto reply. About 30 minutes later I receive another reply that said, we do not handle these types of inquiry's, please email ***, which was the original email address I emailed. I am sure you can all relate to having something similar to this happen and feeling your frustration level rise.

At this point I decided I am just going to pay the fee again to get the interview scheduled. I didn't want to miss out on the opportunity to get an interview in 35 days. So I call the customer service number to pay by phone since I heard an option to 'Pay K1 Visa Fee' as I was trying to get to customer service representative on my last call. I got to the point where I was able to input my credit card information but it did not work. I think this was mainly due to using "Magic Jack" and I have had problems with some telephone prompts before.

I went back to the website and went through all the webpages until it asked for payment again. This time I selected the Visa option and everything went through fine. I had no other trouble in scheduling my fiancee interview appointment.

I am still trying to figure out a way to get a refund for the first payment made by paypal. I know there are several places I seen while trying to schedule the interview that refunds are not given. I am hoping Paypal might be able to help get the money back, however, I knew when I paid the fee again that there is a good chance I will not be refunded.

Whatever happens, I am just happy the interview is scheduled and we can move forward with the process.

I share my story in hopes it helps others by alerting them to not pay by Paypal. It is not 100% reliable and you could have the same problem I did. Pay by phone or Scotia bank is probably the best options.

Good luck to all!

[zhangziyi 0]

Hi, I just wanted to ask, did you get a refund from them. I had the same mistake.

They said to email and call then when I do that, they will say, they did not handle this matter. So goodbye 265$?