How to Contact USCIS - Still No Biometrics Appointment

[rlogan 2,036]

We're worried now because it has been a month and a half since our NOA for our application on removal of conditions that said to wait for a biometrics letter. No letter biometrics letter has arrived. We cannot check case status because we need the case number on a biometrics letter to check our status.

We tried calling the information center 800 375 5283 and there are three options, only one of which pertains to us and we have to enter the number we have not received yet so it is impossible to reach a person to help.

An Infopass appointment is almost a 900 mile round-trip. There is no number we can find for a field office. We had someone in the August filers for removal of conditions tell us they called USCIS - but we did that and already and found it impossible to reach a person. Is there some other number to call? Our mail may have been stolen because at about the time other people were getting their biometrics letter appointments there was a rash of mail thefts on our road. The theives threw away what they did not want to keep, so it is possible we were sent a letter and did not receive it.

If we have to travel nine hundred miles for an INFOPASS appointment to find out we are on a waiting list for appointments it is just too incredible to believe what hardship they are imposing when we ought to be able to call someone fer crying out loud.

Anyone have a suggestion?

[jkelly07 120]

seems normal to me, give it another week, you need to keep calling the 1-800-375-5283 number press 123 if busy put your phone on redial call early in the morning7;55 am ask to talk to a two tier person,have your information ready case number, date of birth,name,if that don't work send e.mail to the ombudsman liaison unit at . OLUINQUIRES@DHS.GOV explain your concern clearly. good luck.

[sunshinearizona 21]

We're worried now because it has been a month and a half since our NOA for our application on removal of conditions that said to wait for a biometrics letter. No letter biometrics letter has arrived. We cannot check case status because we need the case number on a biometrics letter to check our status.

We tried calling the information center 800 375 5283 and there are three options, only one of which pertains to us and we have to enter the number we have not received yet so it is impossible to reach a person to help.

An Infopass appointment is almost a 900 mile round-trip. There is no number we can find for a field office. We had someone in the August filers for removal of conditions tell us they called USCIS - but we did that and already and found it impossible to reach a person. Is there some other number to call? Our mail may have been stolen because at about the time other people were getting their biometrics letter appointments there was a rash of mail thefts on our road. The theives threw away what they did not want to keep, so it is possible we were sent a letter and did not receive it.

If we have to travel nine hundred miles for an INFOPASS appointment to find out we are on a waiting list for appointments it is just too incredible to believe what hardship they are imposing when we ought to be able to call someone fer crying out loud.

Anyone have a suggestion?

press option # 5 - when you call -very helpfull staff

[subguy812 1]

We're worried now because it has been a month and a half since our NOA for our application on removal of conditions that said to wait for a biometrics letter. No letter biometrics letter has arrived. We cannot check case status because we need the case number on a biometrics letter to check our status.

We tried calling the information center 800 375 5283 and there are three options, only one of which pertains to us and we have to enter the number we have not received yet so it is impossible to reach a person to help.

An Infopass appointment is almost a 900 mile round-trip. There is no number we can find for a field office. We had someone in the August filers for removal of conditions tell us they called USCIS - but we did that and already and found it impossible to reach a person. Is there some other number to call? Our mail may have been stolen because at about the time other people were getting their biometrics letter appointments there was a rash of mail thefts on our road. The theives threw away what they did not want to keep, so it is possible we were sent a letter and did not receive it.

If we have to travel nine hundred miles for an INFOPASS appointment to find out we are on a waiting list for appointments it is just too incredible to believe what hardship they are imposing when we ought to be able to call someone fer crying out loud.

Anyone have a suggestion?

Same just happened to us..........review my signature. It seems like the email to VSC got the ball rolling. But you need to call the National center to get the info.

[rlogan 2,036]

We have some things to try now, thanks. We'll try on Monday.

This site is great for just this sort of thing.

[rlogan 2,036]

Mystery solved!

It was the TIME ZONE differential. There's no option to press when there's nobody in the office. I may have called once on a working holiday too once.

But we finally got a person who spoke HORRIBLE english extremely fast - my God how stressfull to press the phone up so hard against your ear and try to decipher every syllable. Asking her to please slow down, repeat herself. We knew about making service requests, so I would not have understood what she was saying about it otherwise. Then we got a case officer who said we had not been mailed biometrics appointment yet - so we know we did not miss an appointment - and she made a service request for biometrics.

Thanks everyone.

Edited October 3, 2011 by rlogan