2GO Online Tracking Is Not Reliable

[EthanJM 0]

I kept on checking the status of the delivery of my parents visa through 2GO Online tracking using this link: http://www.2go.com.ph/CustomerSupport/etrace/index.asp

It kept on saying "Reference ID MNL2011XXXXXX is invalid".

My brother called customer service (+632) 5287-136) and surprisingly the rep told him that the visa is now ready for pick up at SM Manila. Angry and happy at the same time! So I guess it is better to call than verifying it online.

[magdasal 19]

You're right...it's not reliable. It was accurate about when they picked up the visa from the printer, but over a 5 day period, it never once was updated...until 2 days after my wife received her visa. At least they get the visa there though...my wife's place was way out in the boonies and they went right to it. FedEx and DHL had a hell of a time getting anything delivered to her.

[Kris & Liezl 3]

You're right...it's not reliable. It was accurate about when they picked up the visa from the printer, but over a 5 day period, it never once was updated...until 2 days after my wife received her visa. At least they get the visa there though...my wife's place was way out in the boonies and they went right to it. FedEx and DHL had a hell of a time getting anything delivered to her.

PLEASE tell me how long did it take from the interview to having the visa in-hand? We have waited right at two weeks now, and have heard nothing. I called the Embassy earlier tonight, all they can tell me is her passport is still in the Embassy - Even though we were told it took only 2 weeks. What is the REAL time frame? Two months? I need to know if I should be trying to cancel a ticket.

[DavenRoxy 1,073]

You should never make plans while waiting on USEM for ANYTHING!! It says so on their website.

Our interview was 10 Aug, and she got her visa today. So... 9 days total. It actually went out yesterday, but 2GO said the "house was closed", even though my GF and her family never left all day, waiting on delivery. So in our case, 8 days. But I have read anywhere from 3 days to 28 days on visa getting there. 2GO does not track the visa until USEM hands it over to them, that is why you get an INVALID response from their site. Once 2GO gets it, I would say 2-4 days is normal if you are close to MNL.

[TiklingGuy 211]

Yes that is very true, never make flight planes until you get your visa.

[CLE 0]

PLEASE tell me how long did it take from the interview to having the visa in-hand?

Interview: August 5.

Visa received: August 15.

(FWIW, 2go eTrace never had any information; the visa's arrival was a complete surprise.)

[Kris & Liezl 3]

Yes that is very true, never make flight planes until you get your visa.

Well, I didn't know that - I thought 2-weeks meant 2-weeks.

When you are told 2-weeks, you kinda figure you're safe to schedule a flight for a month out. She was interviewed on the 4th of August. It has been 2-weeks since then. My vacation is scheduled for August 31st - September 14th. On September 14th, we would be coming back together if the Embassy finishes/releases her Visa.

I don't know what the issue could be. The interviewer indicated to her that our case looked good. We have well-documented proof of having known each other for going on 12 years. She has no record. Nothing came up with Medical. What could be the hold up? The screen-readers at the customer service line know nothing - or wont say why.

She lives on Negros Oriental, her place is kinda rural. I had scheduled for her to pick-up her visa in a city, but apparently she somehow changed that to home-delivery. So that's going to ADD days... But it's still at the Embassy and we cannot find out why!

Are there cases where it takes a month or longer for spotless cases?

Any advice on how to find out what the hold-up is?

[magdasal 19]

Well, I didn't know that - I thought 2-weeks meant 2-weeks.

When you are told 2-weeks, you kinda figure you're safe to schedule a flight for a month out. She was interviewed on the 4th of August. It has been 2-weeks since then. My vacation is scheduled for August 31st - September 14th. On September 14th, we would be coming back together if the Embassy finishes/releases her Visa.

I don't know what the issue could be. The interviewer indicated to her that our case looked good. We have well-documented proof of having known each other for going on 12 years. She has no record. Nothing came up with Medical. What could be the hold up? The screen-readers at the customer service line know nothing - or wont say why.

She lives on Negros Oriental, her place is kinda rural. I had scheduled for her to pick-up her visa in a city, but apparently she somehow changed that to home-delivery. So that's going to ADD days... But it's still at the Embassy and we cannot find out why!

Are there cases where it takes a month or longer for spotless cases?

Any advice on how to find out what the hold-up is?

For us, we were waiting on the Hong Kong Police clearance to arrive at the embassy...so that added 2 weeks to our wait...so we interviewed on July 7 and go the visa on 1 August.

Many things can delay the visa once the interview is finished. They sometimes do additional checks after the interview...a lot of things can cause these delays. Also, the visa can go into AP, which can delay it a month or longer.

Just keep calling the Embassy every few days...they won't really tell you anything until the Senior CO approves the visa, then they'll tell you it has received final approval and is at the printer