Let USCIS hear your suggestions

[M in CA 9]

"USCIS is interested in receiving information about how it can more effectively receive and respond to the wide array of customer inquiries. USCIS wants to be able to address general inquiries and case-specific questions in the most timely, efficient, and effective ways available. USCIS is not wedded to the current call center model or any other frameworks, but is eager to learn of and consider the newest, most innovative models of customer service. The information USCIS receives will assist USCIS in shaping future requirements with the goal of implementing new models at the earliest possible time."

I think we should all submit the suggestion that there should be some accountability during the lag time between NOA2 --> NVC. Whereas the DHS has it's reasons for processing petitions at different paces based on perceived fraud and risk levels, the seemingly arbitrary nature of progress for APPROVED petitions and applictions leads to an unnecessarily large number of phone calls to USCIS per year (roughly 14 million customer inquiries per year for 6 to 7 million cases).

See web page for email addresses if you are interested in making constructive suggestions as they migrate to a digital system.

Link to federal opportunities website

We live in a Federal Republic Democracy. So speak up!

[M in CA 9]

"USCIS is interested in receiving information about how it can more effectively receive and respond to the wide array of customer inquiries. USCIS wants to be able to address general inquiries and case-specific questions in the most timely, efficient, and effective ways available. USCIS is not wedded to the current call center model or any other frameworks, but is eager to learn of and consider the newest, most innovative models of customer service. The information USCIS receives will assist USCIS in shaping future requirements with the goal of implementing new models at the earliest possible time."

I think we should all submit the suggestion that there should be some accountability during the lag time between NOA2 --> NVC. Whereas the DHS has it's reasons for processing petitions at different paces based on perceived fraud and risk levels, the seemingly arbitrary nature of progress for APPROVED petitions and applictions leads to an unnecessarily large number of phone calls to USCIS per year (roughly 14 million customer inquiries per year for 6 to 7 million cases).

See web page for email addresses if you are interested in making constructive suggestions as they migrate to a digital system.

Link to federal opportunities website

We live in a Federal Republic Democracy. So speak up!

MORE DIRECT USCIS FEEDBACK FORUM

The Office of Public Engagement is always interested in hearing from you. Please email our Headquarters office to provide feedback on any of our engagements, areas of concern that are not currently being addressed by USCIS, or requests for additional information. Please do not email case-specific questions as this office is unable to provide specific answers or resolve issues.

Email: public.engagement@dhs.gov