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How do you know if your electronic file got lost?

By saraio in National Visa Center (Dept of State)

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saraio   1

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Filed: Citizen (pnd) Country: Mexico
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Hey you all,

Thanks for always being there for help and counsel.

Well, here it goes... our DS260 form and packet has been reviewed already and is fine, then on April 15th (3 weeks ago) my husband sent our AOS to which we got an e-mail (on April 18th) that it was received and was going to be reviewed..which hasn't happened yet.

When we call the operator says that our AOS doesn't show up in our file yet... that probably they have it, but since it hasn't been reviewed then it's not in the system.

My question is that if our AOS could be lost? How do you know if it's lost... how long does it take to find that out?

Should we just keep waiting, or should we resend it?

Thanks!

 
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