Odd USCIS emails

[vancedan 5]

Did anyone else just receive some emails from USCIS?

It's from California which surprised me as I have not sent anything to CSC but to VSC, but I'll copy the emails here.

Email 1

Thank you for contacting the Texas Service Center (TSC) National Customer Service Center (NCSC) Follow Up e-mail account. The purpose of this account is to assist petitioners, applicants or their authorized representatives who have contacted the NCSC number (1-800-375-5283) with an inquiry but feel their inquiry was not adequately addressed within 30 days or who feel that the response received from the NCSC was not sufficient. This auto reply message will serve as a record of our receiving your inquiry. The TSC NCSC Follow Up e-mail account will try to be responsive to all requests. However, please note that you will not receive a response to your inquiry if you did not first try to resolve your issue by contacting the NCSC or if you are not the petitioner, applicant or a designated representative of the case you are inquiring about.

If you are asking for a status update you must contact the NCSC. We will not respond to your status update inquiry.

In order to assist you in a timely manner, please include the following information with your inquiry (send a follow-up email including this information if it was not included in your first request to this e-mailbox):

· The service request management tool (SRMT) inquiry number that you were given when you called the NCSC;

o If you have called the NCSC and they informed you they are unable to complete a SRMT please provide a brief explanation.

· The date that you contacted the NCSC;

· Your name and receipt number and/or A-number; and

· If available, the name of the NCSC Customer Service Representative you spoke with.

The TSC will review your e-mail and respond through this e-mail account or through the US Postal Service.

If you feel the decision on your case was made in error, to protect your rights you must follow the regulations and file any necessary motion or appeal within the allotted timeframe.

Email 2:

Thank you for contacting the USCIS Western Region Community Relations Program. This e-mail box was created so the public and community organizations can request presentations on immigration law. This e-mail box is also for community organizations who want to request permission to attend USCIS' regular community meetings. When requesting an outreach presentation, please allow 2 weeks advance notice and provide the following details about your event:

* name of organization

* date, time and location

* purpose of the event

* approximate number of attendees

* audio-visual resources required

* contact information

Unfortunately, we cannot respond to case-specific inquiries. If you have a pending case and would like to know the status, here are four free and easy tools you can use:

1.

1.

Review case processing times at uscis.gov

#

2.

Check “case status online” at uscis.gov

#

3.

# Call 1-800-375-5283. For live assistance in English…press 1, 1, 2

4.

Make an InfoPass appointment to speak to an Information Officer at one of our local offices

**Other helpful links**

* For immigration forms, fees and where to file: visit www.uscis.gov and look for "Immigration Forms" along the top bar

* For case processing times, visit www.uscis.gov and look for "Case Status Online" along the left side of the homepage

* For an appointment, visit www.uscis.gov and look for InfoPass Logo

* For information on visas: http://travel.state.gov/visa/visa_1750.html

* To view the State Department's visa bulletin: http://travel.state.gov/visa/frvi/bulletin/bulletin_1360.html

* U.S. Immigration and Customs Enforcement: www.ice.gov

* U.S. Customs and Border Protection: www.cbp.gov/

* USCIS Military Help Line: 1-877 CIS 4MIL or 1-877-247-4645 via the web at www.uscis.gov/military

Email 3:

Thank you for contacting the California Service Center National Customer Service Center (NCSC) Follow Up e-mail account. The purpose of this account is to assist petitioners, applicants or their authorized representatives who have contacted the NCSC number (1-800-375-5283) with an inquiry but feel their inquiry was not adequately addressed within 15 days or who feel that the response received from the National Customer Service Center (NCSC) was not sufficient. This auto reply message will serve as a record of our receiving your inquiry. The CSC NCSC Follow Up e-mail account will try to be responsive to all requests. However, please note that you will not receive a response to your inquiry if you did not first try to resolve your issue by contacting the NCSC, or if you are not the petitioner, applicant or a designated representative of the case you are inquiring about.

If you are asking for a status update you must contact the NCSC. We will not respond to your status update inquiry.

In order to assist you in a timely manner, please include the following information with your inquiry (Send a follow-up email including this information if it was not included in your first request to this e-mailbox):

· The service request management tool (SRMT) inquiry number that you were given when you called the NCSC,

o If you have called the NCSC and they informed you they are unable to complete a SRMT please provide a brief explanation.

· The date that you contacted the NCSC,

· Your name and receipt number and/or A-number, and

· If available, the name of the NCSC Customer Service Representative you spoke with.

The California Service Center will review your e-mail and respond through this e-mail account or through the US Postal Service.

If you feel the decision on your case was made in error, to protect your rights you must follow the regulations and file any necessary motion or appeal within the allotted timeframe.