London Embassy Email

[chrisindy 0]

I called the London Embassy today to request the code to email the embassy regarding our K1 visa application. I was told that we are not allowed to email the embassy, and that we must dial the hotline for information (the one that costs $16 for me, and 1 Pound something per minute for my fiance). It says in the embassy information in Visa Journey that we can email the embassy by getting a code, but the embassy is telling me otherwise. Does anybody have any insight into this? Was I misinformed by the embassy? Is there any way I can discuss my case with them without paying money every time? I see other embassies that you don't even have to pay, you just call, or do everything online. Why is London so different? Thanks for any thoughts or advise!

[Nero 17]

Hmmm, well I can't answer why London has to be different. My fiancee and I could have paid for a steak dinner for the money we've spent on phonecalls to the embassy. What is your question exactly? Is it to do specifically with the case or general information? If it's general information try looking on http://london.usembassy.gov/ if it is something relating directly to your case maybe try this. Call the embassy. They won't charge you until they take your credit card information, so before they do just say "This is my question...is this something I could ask over email? If so what is the email code" I have a code that I was given to email with, but I don't know if each code is specific to a case or not. If it's not something they can answer over email, then it's better to just bite the bullet and pay for the call, but just make sure you have all your questions written out ahead of time as well as having a pen and peice of paper handy to record information. Good luck!

[Y&E 12]

The only way to get the code is to call the expensive hotline and request it. The code changes each week and they won't answer any emails that don't use the code in the subject line. I'm also pretty sure that they can't answer any case specific questions unless you call on the expensive hotline. As to why they are different... who knows, maybe BT charges them huge amounts for having lots of lines?

[JoannaV 174]

Yeah, you basically have to pay for the code...

[Nich-Nick 3,354]

You probably called the general embassy number and you need to speak to the IV unit which charges. They only give the code for thing like postponing appointments, you can't get a birth certificate and need help, your name on your visa is spelled wrong. If you just want to know if they got your stuff, call DOS. There's a lot of London specific information I put together that's linked in my timeline. It has the phone numbers.