Case disappeared?!

[foreignfantasy 0]

Hello everybody!

I don't know what's happening with my case, and I'd like to ask you if you ever heard of anything like this... It's probably common, but it might not be, so I'm not sure what to think or do about it.

I filed at the beginning of November, they cashed my check and sent me a NOA extending my resident status for a period of one year. I was scheduled for biometrics in December, and I had them done. Since then I checked my case status online a few times, I used to be able to do that, and then it disappeared. For the past few weeks, every time I try to check it online, it doesn't show up, I just get a message saying they can't find my case and my reference number. I called them, and they couldn't find it by phone either. Someone there said there might be a glitch (?) in the system, and I shouldn't worry about it. That was a few weeks ago, and still every time I try to find my case online I get the same response, like it doesn't exist anymore. What should I do? Is this normal?

[T_and_A 3]

Hello!

This happened to me too... but after you received your biometrics letter (appointment), when you check your case status, use the case no from the biometrics appointment letter and let us know if you are still having issues? I tried my biometrics case no and it worked for me.

Hello everybody!

I don't know what's happening with my case, and I'd like to ask you if you ever heard of anything like this... It's probably common, but it might not be, so I'm not sure what to think or do about it.

I filed at the beginning of November, they cashed my check and sent me a NOA extending my resident status for a period of one year. I was scheduled for biometrics in December, and I had them done. Since then I checked my case status online a few times, I used to be able to do that, and then it disappeared. For the past few weeks, every time I try to check it online, it doesn't show up, I just get a message saying they can't find my case and my reference number. I called them, and they couldn't find it by phone either. Someone there said there might be a glitch (?) in the system, and I shouldn't worry about it. That was a few weeks ago, and still every time I try to find my case online I get the same response, like it doesn't exist anymore. What should I do? Is this normal?

[foreignfantasy 0]

Hello!

This happened to me too... but after you received your biometrics letter (appointment), when you check your case status, use the case no from the biometrics appointment letter and let us know if you are still having issues? I tried my biometrics case no and it worked for me.

I just tried that, and it worked! Thank you!