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Judy & Eugene

Calling USCIS

By Judy & Eugene in USCIS Service Centers

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Kathryn41 Grand Master

Kathryn41   3,205

Posted
Filed: Citizen (apr) Country: Canada
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Posted

Posts discussing a specific situation have been split off and moved into their own topic which can be found here: http://www.visajourney.com/forums/topic/358928-calling-uscis-for-an-expedite-denied/

“...Isn't it splendid to think of all the things there are to find out about? It just makes me feel glad to be alive--it's such an interesting world. It wouldn't be half so interesting if we knew all about everything, would it? There'd be no scope for imagination then, would there?”

.― Lucy Maude Montgomery, Anne of Green Gables

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Another Member of the VJ Fluffy Kitty Posse!

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Judy & Eugene
Judy & Eugene

How to prepare for your call? Before calling the NCSC please have available - your receipt number: - alien registration number: - type of application filed: - date filed: - Online case status:

PatrickAndJess
PatrickAndJess

Thanks for such a thorough post. I thought I should report back the inconsistencies in my results from speaking with an Immigration Officer today. The officer was friendly and trying to be helpful,

GigglesAndDimples
GigglesAndDimples

Ok, so now that I'm past the 5 months at VSC, I decided to call. Now I didn't expect much, but I figured this way when I call again in month, I can say that I've been trying and trying to find out wh

JE06 Collaborator

JE06   54

Posted
Filed: K-1 Visa Country: Austria
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Posted

WOOHOO! Doing this tomorrow morning. I know this is an old thread but TYSM!!!!!!!! kicking.gifkicking.gifkicking.gifkicking.gif

05/02/12 - I-129F sent

5/04/12 - I-129F NOA1

11/15/12 - Approved I-129F NOA2 (6.5 months!!)

11/29/12 - NVC Received

12/10/12 - USEM Case Received

12/12/12 - Packet 3

12/21/12 - Packet 4

1/16/13 - Medical Exam

1/17/13 - Interview- computers crashed.... or so they claim!

1/28/13 - New interview date- Admin. Processing

2/4/13 - Denial- No waiver can apply

July 14 2013 - Moved to Vienna with my dog and 3 suitcases!

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Maree Contributor

Maree   1

Posted
Filed: IR-1/CR-1 Visa Country: Australia
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ME TOO! :thumbs:

It worked!! After 10mins of struggling through the automated menu I was almost giving up in frustration. The I found this post and HUZZAH!! Not entering any option gets you put through to a REAL person.....thank you for this post!!!

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Maree Contributor

Maree   1

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Filed: IR-1/CR-1 Visa Country: Australia
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Did anyone get any good info from their phone calls???

Well, when we called today their computer systems were down...which was a bit disappointing after a 40min wait time. They said that someone would call us back within 14 business days to respond to our query. Unfortunately hurricane Sandy is causing some work backlogs. Patience is a virtue though...well that's what I'm telling myself!

Good luck with your call!

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kawaiiakurei06 Contributor

kawaiiakurei06   2

Posted
Filed: AOS (apr) Country: Japan
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Wow thank you for this post!!!!!! The last time I tried calling I got so frustrated since I could not get a live person. Gonna try it if I go past the "possible" approved date estimated by VJ ^^

Our Journey
2007: Met at the University of Florida at a Japanese Language table session.
Dec 13 2007: Officially became a couple
May 27, 2012: Engaged

The K-1 Visa Journey
Service Center : Vermont Service Center
I-129F Sent : 2012-05-31
I-129F NOA1 : 2012-06-07
I-129F NOA2 : 2013-02-06
Packet 3 received: 2013-04-28

Interview Date: 2013-05-07

K-1 Visa recieved from Japan: 2013-05-14

US POE: 2013-10-07

Wedding: 2013-12-13

ieFim5.png

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pinay28 Apprentice

pinay28   0

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Filed: F-2A Visa Country: Philippines
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Posted

Did anyone get any good info from their phone calls???

Last friday my husband called and he spoke the tier 2 officer. The next day they called back to my husband to informed that they working my petition and it's been 4 days now, I got my approval... :)

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LK&MA Apprentice

LK&MA   1

Posted
Filed: K-1 Visa Country: Romania
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Posted

Did anyone get any good info from their phone calls???

..Yesterday 15Nov we called USCIS too. 5 months and 3 weeks since NOA1 at VSC. The answer was that Vermont is working on the K1 files reveived on 15 April 2012... How that is possible when the "Field Office Processing Dates for Vermont Service Center as of: September 30, 2012" is 14 April as USCIS website.

If anyone else called them ...what was the answer you got??

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kawaiiakurei06 Contributor

kawaiiakurei06   2

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Filed: AOS (apr) Country: Japan
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Posted (edited)

..Yesterday 15Nov we called USCIS too. 5 months and 3 weeks since NOA1 at VSC. The answer was that Vermont is working on the K1 files reveived on 15 April 2012... How that is possible when the "Field Office Processing Dates for Vermont Service Center as of: September 30, 2012" is 14 April as USCIS website.

If anyone else called them ...what was the answer you got??

Eeks that is 100% bad news. I want to call but since I am only a little bit into my 5 months I feel I have to wait a bit longer before I go crazy on them! I look forward to seeing what kinds of response other get!

Edited by kawaiiakurei06

Our Journey
2007: Met at the University of Florida at a Japanese Language table session.
Dec 13 2007: Officially became a couple
May 27, 2012: Engaged

The K-1 Visa Journey
Service Center : Vermont Service Center
I-129F Sent : 2012-05-31
I-129F NOA1 : 2012-06-07
I-129F NOA2 : 2013-02-06
Packet 3 received: 2013-04-28

Interview Date: 2013-05-07

K-1 Visa recieved from Japan: 2013-05-14

US POE: 2013-10-07

Wedding: 2013-12-13

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bluetina Contributor

bluetina   7

Posted
Filed: Lift. Cond. (pnd) Country: Egypt
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Posted

hi guys, I have an MSCxxxxxxxxxxx case number. I was wondering, does anyone know what is the 3 numbers that replace MSC when calling USCIS Customer Service Center. thanks

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USCIS:
09/27/2012 - I-130 Sent
10/05/2012 - NOA1 Received Via E-mail,Transferred to NBC
10/11/2012 - received NOA1 hard copy
12/17/2012 - NOA2 Received

NVC:

12/21/2012 - Case arrived at NVC
01/07/2013 - Received case #, IIN, gave e-mail addresses
01/08/2013 - E-mailed DS-3032
01/08/2013 - AOS Bill invoiced & paid
01/09/2013 - AOS bill appears as PAID
01/22/2013 - DS-3032 accepted
01/23/2013 - IV bill invoiced & PAID
01/28/2013 - IV bill appears as PAID
02/07/2013 - AOS Package sent, IV Package sent
02/19/2013 - AOS/I-864 accepted
02/19/2013 - IV accepted, Case Complete
03/14/2013 - Interview date Assigned

Medical/US Consulate/POE:
03/19/2013 - Medical
04/04/2013 - Interview Approved smile.png
04/15/2013 - Visa received
05/23/2013 - POE

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kcnca Explorer

kcnca   1

Posted
Filed: K-1 Visa Country: Colombia
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Posted

hi guys, I have an MSCxxxxxxxxxxx case number. I was wondering, does anyone know what is the 3 numbers that replace MSC when calling USCIS Customer Service Center. thanks

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672 which are on the number keys on a standard phone

06/10/11 Embassy Interview ( Said we were approved but, no visa due to birth certificate correction )

07/12/11 New Appointment to hand in the Original Birth Certificate Finial Approval

07/25/11 Still waiting for Visa to be received

08/04/11 POE at Orlando International

08/20/11 Married

Filed for AOS

Sent AOS,EAD & AP in same package 3/19/2012

Package Tracking Shows it was received 3/21/2012

Check cashed 03/26/2012

Waiting for NOA

Received EAD & AP May 28 2012

Received 2yr green card Sept 15 2012

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GigglesAndDimples Apprentice

GigglesAndDimples   4

Posted
Filed: K-1 Visa Country: Romania
 Timeline
Posted

Ok, so now that I'm past the 5 months at VSC, I decided to call. Now I didn't expect much, but I figured this way when I call again in month, I can say that I've been trying and trying to find out what's up. Here's how it went for me:

1st call: Got someone who was clearly new. (I used to do QA for customer service, so its easy to tell). She threw me the company line right now that I need to wait 70 more days (in addition to the 5 months already waited). The system won't allow her to do a service request until after the 70 days. She was slow and clueless (kept putting me on hold for every question) so I called back to get someone else.

2nd call: Got another slow rep. Same info, and they transferred me to a "specialist". I decided not to let on what I know about their service, just to see how they run it.

"Specialist": Not so special. They attempted to do a service request and it would not allow them. They adamantly insisted that they could tell me nothing more than the website shows about my case. They transferred me to a "supervisor".

"Supervisor": A nice woman who called herself Officer Bilbo (apparently USCIS is attempting a cross promotion with "The Hobbit" in order to improve customer relations?). She also could not complete the service request, nor tell me any more info. She DID tell me to contact VSC directly in writing, and send a letter of request ATTN: District Director. Not sure what that will do, but I will send something, and also have my congressman send something.

If anyone speaks with Officer Gandalf let me know...maybe a wizard can get something done?

06/20/2012 -- I-129F mailed

06/28/2012 -- NOA1 VSC

12/31/2012 -- NOA2

01/08/2013 -- Left NVC

01/11/2013 -- Arrived at Embassy

01/17/2013 -- Received Packet 3

02/05/2013 -- Interview (APPROVED)

02/08/2013 -- Received Passport with Visa

02/16/2013 -- Arrive in US

SIGN OUR PETITION to Speed Up Visa Processing!

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Ilovemypinoy Contributor

Ilovemypinoy   9

Posted
Filed: K-1 Visa Country: Philippines
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Posted

Lol!! I got officer Bilbo last week. She got an attitude with me from the start. She was very adament that there was nothing the call center could do for me... I did not accept this info and she suggested I could write a letter to the Director. I was still unhappy and she agreed to have her supervisor call me back the next day but instead she called me back. She gave me a service request # but explained it was not for an update on my case... It's a request to receive the current processing time for I129F.

I have called back a few times since then. Twice the customer service at Tier 1 suggested I set up an infopass appointment and speak to an USCIS officer.

It sux, the infopass office is an hour from my home and only have working business hours... I guess I will have to take off work. Hope it's fruitful.

Thanks

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