Receipt # on NOA1 & USCIS website

[I+H 11]

I got my NOA1 receipt number 2 weeks ago and couldn't add the case to my USCIS account. I waited for the hard copy and still couldn't. I called USCIS and they said basically there was nothing they could do about it and hopefully it would show up later, but that my case IS in their system (whew). Has anyone ever experiences this? How long did it take before the case was able to be added to your personal account? It just says its an invalid number when I try to enter it.

[marriedtomrg 141]

Give it a few days...sometimes it takes a while for you to be able to do so.

Have you been entering the receipt number without the dashes?

I got my NOA1 receipt number 2 weeks ago and couldn't add the case to my USCIS account. I waited for the hard copy and still couldn't. I called USCIS and they said basically there was nothing they could do about it and hopefully it would show up later, but that my case IS in their system (whew). Has anyone ever experiences this? How long did it take before the case was able to be added to your personal account? It just says its an invalid number when I try to enter it.

[Angelheart1962 6]

Hi, this happened to me and it wasnt until my husband bitched about it to his congressman that it finally got put on, but that was months later. Dont worry, your case will be in the system regardless.

[Ann&wes 1]

Just be careful. There are MANY many mistakes made by USCIS. We first filed in Feb, got approved in June, and come to find out, they sent the wrong NOA1 and it was not even our case. They had no record of our case even. So we had to re-file in July. Now we call ALL the time, to verify that it is our case, and how it is going. They are a big corporation, and things happen in corporations. So just watch everything and follow up EVERYTHING!!!

[I+H 11]

Give it a few days...sometimes it takes a while for you to be able to do so.

Have you been entering the receipt number without the dashes?

I have been entering the receipt number with no dashes.

Hi, this happened to me and it wasnt until my husband bitched about it to his congressman that it finally got put on, but that was months later. Dont worry, your case will be in the system regardless.

In what cases do you contact your congressman? If case goes past 5 months? Before 5 months? About the website? Anything?

[Eric Chen 0]

Hi I am in the same situation as you. I filed my K1 through Dallas drop box on December 14, 201. I got my NOA on December 24th, 2010. I still can not track my case on USCIS website. I already followed up with USCIS and waiting to hear back from them. Good Luck.

[KiwiJen 7]

My NOA1 is dated 08th Dec and I still cant track our case online either. We rang USCIS and we are in the system and all they suggested was waiting a few days and then try.......

[JimVaPhuong 4,863]

The problem is that there are two different computer databases involved here.

The Customer Relations Interface System (CRIS) is the system you use to check your case status online. The Computer Linked Account Information System (CLAIMS) is a network of database servers that contain actual case data. The CLAIMS 3 system contains the data for all cases except refugee, asylum, and naturalization. The CLAIMS 4 system contains naturalization cases.

When you enter a case number into the CRIS system you are not accessing the actual USCIS records for your case. You are accessing a simplified database that contains only case numbers and status codes, in addition to basic information you provide when you create an account. The status codes in the CRIS system are supposed to be updated daily by an update transmission from the CLAIMS servers, but the scripts are not perfect. The data in the CRIS database is often wrong. If a USCIS employee sees a discrepancy then they are supposed to be correct it, but they don't always do that.

USCIS customer service representatives have access to both CRIS and CLAIMS, but they often refer first to the CRIS system because it's simpler to navigate. If you believe the information you're seeing online is not correct, and you call USCIS customer service and they regurgitate what you're seeing online, press them to check the CLAIMS system and verify that the CRIS status is correct.

[Bethaleen 0]

The problem is that there are two different computer databases involved here.

The Customer Relations Interface System (CRIS) is the system you use to check your case status online. The Computer Linked Account Information System (CLAIMS) is a network of database servers that contain actual case data. The CLAIMS 3 system contains the data for all cases except refugee, asylum, and naturalization. The CLAIMS 4 system contains naturalization cases.

When you enter a case number into the CRIS system you are not accessing the actual USCIS records for your case. You are accessing a simplified database that contains only case numbers and status codes, in addition to basic information you provide when you create an account. The status codes in the CRIS system are supposed to be updated daily by an update transmission from the CLAIMS servers, but the scripts are not perfect. The data in the CRIS database is often wrong. If a USCIS employee sees a discrepancy then they are supposed to be correct it, but they don't always do that.

USCIS customer service representatives have access to both CRIS and CLAIMS, but they often refer first to the CRIS system because it's simpler to navigate. If you believe the information you're seeing online is not correct, and you call USCIS customer service and they regurgitate what you're seeing online, press them to check the CLAIMS system and verify that the CRIS status is correct.

Thanks! It's comforting to hear what goes on behind the scenes. You're so knowledgeable! Congratulations!