My latest call center experience

[sheenaspapi 18]

Still cant schedule online so I called the call center. After 5 minutes of them collecting my information she told me that I cannot get an visa interview scheduled until after the medical exam has been completed. WTH? Did I completely not know this or is she wrong? I told she was wrong regardless. lol

She tries to schedule and guess what? Case invalid. I explain to her that the NIV said that we could schedule online after 2 days( actually end of business today) and I still cannot. I get put on hold comes back and tells me to call back Wednesday for results from Embassy they submitted. Uhhhhhhh.... Next Wednesday... 7 days from now???? Your joking right?

She said that she expedited the case and embassy will respond within 48 hours. I was supposed to be able to schedule today.How is this expediting?

That was as far as I could go. You know how sweet these poor girls are just as I(thats why we are marrying them). They aren't educated or trained to answer questions when scheduling doesnt go right. Meaning they were thrown into a position to quickly.

I'll try tonight and have my girl call NIV again. She has a cell and can't call landlines so when she uses a calling card and the phone connects but the ext. is busy... chaching!! $1.00 dollar gone.

I guess I ll call tomorrow.

Rant over.

[Beth & Chard 8]

Still cant schedule online so I called the call center. After 5 minutes of them collecting my information she told me that I cannot get an visa interview scheduled until after the medical exam has been completed. WTH? Did I completely not know this or is she wrong? I told she was wrong regardless. lol

She tries to schedule and guess what? Case invalid. I explain to her that the NIV said that we could schedule online after 2 days( actually end of business today) and I still cannot. I get put on hold comes back and tells me to call back Wednesday for results from Embassy they submitted. Uhhhhhhh.... Next Wednesday... 7 days from now???? Your joking right?

She said that she expedited the case and embassy will respond within 48 hours. I was supposed to be able to schedule today.How is this expediting?

That was as far as I could go. You know how sweet these poor girls are just as I(thats why we are marrying them). They aren't educated or trained to answer questions when scheduling doesnt go right. Meaning they were thrown into a position to quickly.

I'll try tonight and have my girl call NIV again. She has a cell and can't call landlines so when she uses a calling card and the phone connects but the ext. is busy... chaching!! $1.00 dollar gone.

I guess I ll call tomorrow.

Rant over.

So what's your status now? I was just trying to help someone get scheduled and theirs is not going through either. I did try to call the call center today and got some kind of globe recording saying the no longer in service.

I have an FYI for you concerning the medical exam, Beth went today, message me.

Edited December 16, 2010 by Beth & Chard