Can't Schedule Appointment!!!

[bulon 3]

PLease HELP!!! Can't Schedule my APPOINTMENT...Paid BPI, then called the call center for appointment but I'm on the phone for 1 hour still I'm on hold! There is no answer!, I tried thrice, still no answer from them. Tried the ONLINE appointment and it says my case number is invalid. That's the case given by US Embassy. I dont know if I'm doing it right! I'M a K1 visa so went to IMMIGRANT SCHEDULE... what is the proper way to do online appointment...???PLEASE HELP....JUST PASSED THE MEDICAL...INTERVIEW IS MY PROBLEM NOW!

[bulon 3]

HI, JUST PASSED MY MEDICAL YESTERDAY...BUT MY PROBLEM IS SCHEDULING...I KEPT ON CALLING THE CALL CENTER BUT THEY WONT ANSWER, I'VE BEEN ON HOLD FOR AN HOUR STILL NO ANSWER FROM THEM. TRIED IT SEVERAL TIMES..IS THAT NORMAL? I TRIED ONLINE TOO BUT IM NOT SURE WHERE TO GO IF ITS IMMIGRANT SCHEDULING OR NON IMMIGRANT SCHEDULING FOR K1 VISA. I TRIED IMMIGRANT VISA BUT ALL I CAN ACCEPT IS ERROR!!! DO YOU HAVE IDEA ON HOW TO SCHEDULE ONLINE FOR A K1 VISA? THANK YOU!!!

HOPE SOMEONE WILL POST HERE THEIR STEP BY STEP WAY ON HOW THEY FILE THEIR K1 APPOINTMENT ONLINE AND K1 APPOINTMENT THRU CALL CENTER...THANK YOU IN ADVANCE!

[femy11 0]

Im experiencing same problem, its just i cant retrieve/modify my file. urgghh!! we are so pissed off

[bulon 3]

# Please check CaseTypeNumber Or Passport Number you have entered.

# Please check your interview has been already scheduled OR your interview date is future date.

# Select ‘Exit’ button and contact our help line for further information.

all i can see is this...all details are correct still I get these message!

[Markieboy 104]

You need to wait until USEM Manila physically has your case. Once you know your case was delivered to USEM, allow about 3-4 business days. You should be able to schedule the appointment then.

Good luck with your interview!

[femy11 0]

I can log-in and i can see my info details. it says im scheduled but no date and time. Now im trying to retrieve and modify my file but im still having error, "you are entering wrong receipt number or passport number or date of payment". im sure its correct!

It's really hard to call the call center, takes more than an hour usually. Anyone can help us???

if you are k-1 then go to immigrant and then chose the K-1 scheduling.

[ayenatUS 0]

HI, JUST PASSED MY MEDICAL YESTERDAY...BUT MY PROBLEM IS SCHEDULING...I KEPT ON CALLING THE CALL CENTER BUT THEY WONT ANSWER, I'VE BEEN ON HOLD FOR AN HOUR STILL NO ANSWER FROM THEM. TRIED IT SEVERAL TIMES..IS THAT NORMAL? I TRIED ONLINE TOO BUT IM NOT SURE WHERE TO GO IF ITS IMMIGRANT SCHEDULING OR NON IMMIGRANT SCHEDULING FOR K1 VISA. I TRIED IMMIGRANT VISA BUT ALL I CAN ACCEPT IS ERROR!!! DO YOU HAVE IDEA ON HOW TO SCHEDULE ONLINE FOR A K1 VISA? THANK YOU!!!

HOPE SOMEONE WILL POST HERE THEIR STEP BY STEP WAY ON HOW THEY FILE THEIR K1 APPOINTMENT ONLINE AND K1 APPOINTMENT THRU CALL CENTER...THANK YOU IN ADVANCE!

hi. we are on the same timeline and we are on the same situation. we tried to call the embassy here in Manila and found out that our case is not yet in their system that's we were experiencing that situation same as yours. we can't make an appointment online or either by call center since they still need to wait for our case to be put in their system. we got NOA2 approved by Nov. 17 and got our case number from NVC on Nov. 30 yet until now no case has been forwarded to Manila USEM.

I GUESS what we need to do is to wait and keep calling USEM if they have our case already.

also, i have noticed that you have that "CONSULATE" received date in your timeline. does that mean, you have called USEM already and confirmed that your case is now in their system? if so, then maybe you need to try call center to do the appointment.

i am not yet done with MEDICAl because i haven't had my NVC letter. did you bring yours to SLMC when you do the medical?

or what did you bring with you for medical? i am hoping for your response.

THANKS!! )

[bulon 3]

I GOT MY LETTER ALREADY FROM US EMBASSY MANILA (PACKET 3), GOT OUR NOA2, NVC LETTER, AND DONE WITH MEDICAL. THE ONLY THING WE LACK IS OUR APPOINTMENT. TRY CALLING THE CALL CENTER AGAIN AND THE PLDT OPERATOR TOLD ME THAT I'M JUST WASTING MONEY BECAUSE THEY DONT ANSWER FOR HOURS FOR A WEEK NOW (THERE IS SOMETHING WRONG WITH THEIR SYSTEM). MY FIANCEE CALLED ALSO USING HER US LINE, AND IT SAYS "OUT OF SERVICE"!!! ONLINE SUCKS BIGTIME! STRESS AGAIN! WHAT'S HAPPENING? ITS BEEN A LONG JOURNEY AND ON OUR LAST STEP, THEY GIVE US THIS PROBLEM? CAN WE JUST GO STRAIGHT TO US EMBASSY MANILA AND ASK THEM TO SCHEDULE US? I WISH WE COULD DO THAT!

IN MEDICAL, JUST BROUGHT MY LETTER FROM US EMBASSY MANILA THEN THEY STAMPED IT WITH THEIR HOSPITAL NAME AND DATED IT. GOOD LUCK ON YOUR MEDICAL. HOPE SOMEONE CAN HELP US ON THE PROCESS OF GETTING AN APPOINTMENT! THANK YOU!

[ayenatUS 0]

I GOT MY LETTER ALREADY FROM US EMBASSY MANILA (PACKET 3), GOT OUR NOA2, NVC LETTER, AND DONE WITH MEDICAL. THE ONLY THING WE LACK IS OUR APPOINTMENT. TRY CALLING THE CALL CENTER AGAIN AND THE PLDT OPERATOR TOLD ME THAT I'M JUST WASTING MONEY BECAUSE THEY DONT ANSWER FOR HOURS FOR A WEEK NOW (THERE IS SOMETHING WRONG WITH THEIR SYSTEM). MY FIANCEE CALLED ALSO USING HER US LINE, AND IT SAYS "OUT OF SERVICE"!!! ONLINE SUCKS BIGTIME! STRESS AGAIN! WHAT'S HAPPENING? ITS BEEN A LONG JOURNEY AND ON OUR LAST STEP, THEY GIVE US THIS PROBLEM? CAN WE JUST GO STRAIGHT TO US EMBASSY MANILA AND ASK THEM TO SCHEDULE US? I WISH WE COULD DO THAT!

IN MEDICAL, JUST BROUGHT MY LETTER FROM US EMBASSY MANILA THEN THEY STAMPED IT WITH THEIR HOSPITAL NAME AND DATED IT. GOOD LUCK ON YOUR MEDICAL. HOPE SOMEONE CAN HELP US ON THE PROCESS OF GETTING AN APPOINTMENT! THANK YOU!

hi. so maybe that's the real problem. it is their problem huh! when my fiance called up at USEM, he was put on hold for more than hour and when someone pick up his call, the lady told him and asked for apology because her computer crashed. then my fiance told her if it is possible to call him instead of my fiance to call her(USEM). SHE DID the next day. BUT only to tell that our case number is not yet in their system. but now, if that's what they told you. maybe there is something wrong going on in the transition made at the USEM process.

sadly, we were part of this big mess. we are almost done and was about to finish the first level of journey but things aren't going on the same track.

ANOTHER LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOONNNNNNNNNNNNNNNGGGGGGGGGGGGGGGGGGGGGG WWWWWWWWWWWWWAAAAAAAAAAAAAAAAIIIIIIIIIIIIIIIIIITTTTTTTTTTTTTTTTT

AGAIN!!!!!!!!!!!!!!!!

good luck to us. am still waiting for the letter from USEM for me to be ready for medical. but as of now... NOTHING.

THANKS FOR YOUR REPLY... hope we would get done with this process very soon. LET'S PRAY!!

[bulon 3]

you can go there for you medical even without that letter. I think you can by using your NOA2. Call St. Lukes for info. Medical in st lukes is good for 6 months. so you can do your medical while waiting for that letter. St lukes no. 521-0020 / 521-8647. Just xerox your passport because if you passed the medical exam, your passport will be forwarded to us embassy and you will not have it anymore. Just bring your noa 2 and call st lukes.

[Tahoma 2,292]

...our case number is not yet in their system.

maybe there is something wrong going on in the transition made at the USEM process.

Waiting is h*ll...

But don't worry too much...you will be able to book an interview appointment malapit na!

All you have to do is wait for the Embassy to enter your case into their system....then you can book your appointment.

As Markieboy said, once the Embassy receives your case, it takes them some time to enter it into their system. I have a feeling that it's taking the Embassy a little longer to enter cases into their system right now due to their new process.

Hang in there.

[bulon 3]

called for a professional help today, they told me that you really cant schedule appointment now because they are upgrading their system. it will be fixed next week, this is so sad. can somebody confirm this...thank you :(

[sunandmoon 450]

Waiting is h*ll...

when on your visa journey, the waiting is the hardest part...

http://www.youtube.com/watch?v=-x_TXWYAH7o

[bulon 3]

now i know what's the problem! finally spoke to the US Embassy Call center...they found out that my case number was not yet in the system of the call center that's why they can't give me an interview date and that's why the online service can't process it. They will report it to the embassy and they told me to call after two days. Well, we cant do anything about it...what's weird is they sent me already a letter that I can pay and schedule my appointment.

[Thunderstruck 1]

I can log-in and i can see my info details. it says im scheduled but no date and time. Now im trying to retrieve and modify my file but im still having error, "you are entering wrong receipt number or passport number or date of payment". im sure its correct!

It's really hard to call the call center, takes more than an hour usually. Anyone can help us???

if you are k-1 then go to immigrant and then chose the K-1 scheduling.

femy11, I had the same problem. When I log-in, that report is mostly empty. However, if you go to the very bottom and click the last item to open it up, you should see a one-line entry indicating your appointment data and time.

I also can't get the modify application to work. If you scheduled your appointment already (I assume you did because that is how you get the UID needed to log in) and want to download the letter again, go here instead of the link on the website:

https://www.ustraveldocs.com/US-philippines/UI/IMV/ModifyInstruction.aspx?P=e53mhiXi0fcMxpfBJUHUOw==

Enter your passport number, UID, password and security code from the little picture and you will see another screen where you can click a button to download your letter. Don't bother sending to your email because that does not send any links to your letter or the letter itself. (It's broken)

Your password is the same one you use to log in.

I hope that helps you.