California Service Center To Texas Service Center

[nab 74]

a year ago i had the paperwork filled out (actually 14months ago but a year ago i was READY to mail) and this stage of the process was only taking 62 days.

sooooo..... typically, this time of year after the holidays would be just a hair over 2 months for approvals. it kept getting longer and longer, with a hold up, was it around april? then it seemed to open back up (after another one of these 'transfers') and petitions were being approved in 3 months but when they started to get more long again i began to get worried and actually sent ours without something i had been waiting from him. guess if i was going to do that i should have just sent last january (kicked myself over that many times but wanted all docs there)

not sure if they keep their stats up by just shipping out petitions to sit in other centers and the frustrated people refile (like Ms. Scott said to do)... at this time of year we can get through in just 2months if we refile, or we hang in there on hopes of that 'canned meat' (another 30 days). decisions decisions.... are all attorneys saying refile?

seems like only time they really stay well below the 5 months is after they've shipped petitions out... are they doing that twice a year EVERY year?? are they doing it more than twice a year? these are things we need to find out

[R & P 0]

Hi, I'm trying to call USCIS (1-800-375-5283) and talk to a human. I don't find any option on their menu for this. They say to call form 8am to 8pm -- but what time zone are they in?

[Nataliya-Ron 7]

If your calling from OUTSIDE THE USA IT WONT ALLOW YOU TO TALK DIRECTLY TO A AGENT.

You can only hear the status online automated report of your status. You cant talk

live to a agent there out of country. Only if your in country. ! ! ! !

Also if your outside the USA you cant e mail to TSC either it will only allow you

to get a autoimatic reply back saying you have to call NSNC at the 800 number only.

East Coast Time 8:00 to 8:00

You cant request to speak to Officer Garza also, becasue you cant get a live person.

Good LUCK

[Val and Gary 29]

If your calling from OUTSIDE THE USA IT WONT ALLOW YOU TO TALK DIRECTLY TO A AGENT.

You can only hear the status online automated report of your status. You cant talk

live to a agent there out of country. Only if your in country. ! ! ! !

Also if your outside the USA you cant e mail to TSC either it will only allow you

to get a autoimatic reply back saying you have to call NSNC at the 800 number only.

East Coast Time 8:00 to 8:00

You cant request to speak to Officer Garza also, becasue you cant get a live person.

Good LUCK

Sorry Ron, all of that is totally untrue. Val called USCIS numerous times and spoke to many agents whist she was in the UK, and I have had replies to emails from TSC other than the standard.

[celldoc 21]

Hey gang- just dropping by to share some info. Gary, the attorney I had spoken with this morning confirmed your theory (at least I think it was yours) about not placing too many service requests on petitions. Supposedly there's a tendency to slow processing if one were to call repeatedly to place service requests on petitions. I was paged at work before I could ask more questions- hopefully I'll be able to learn more this evening.

Cheers and all the best to the VJ family

[Val and Gary 29]

Hey gang- just dropping by to share some info. Gary, the attorney I had spoken with this morning confirmed your theory (at least I think it was yours) about not placing too many service requests on petitions. Supposedly there's a tendency to slow processing if one were to call repeatedly to place service requests on petitions. I was paged at work before I could ask more questions- hopefully I'll be able to learn more this evening.

Cheers and all the best to the VJ family

Thanks. I figured it might, and our lawyer says exactly the same. It's a fine line.

[Nataliya-Ron 7]

Sorry Ron, all of that is totally untrue. Val called USCIS numerous times and spoke to many agents whist she was in the UK, and I have had replies to emails from TSC other than the standard.

Woow I need to know why when i call than i can only get a status of my case and no number to call and speak to any person Live. Could you ask Val if she feeling better to let me know what number she pushed after you was connected to get an agent at 1 800 375-5283, they never gave me an option to press another number to get anybody live.

When I e mail TSC here ( tsc.ncscfollowup@dhs.gov ) i just get a automated reply back saying I have to file for a SR, no number to request an live agent. or does my e amil ever be seen by anybody. Maybe you can provide me that also.

Sorry if i gave out info sorry but I assumed because I couldnt get thru to the 800 number it was becasue i was out of the USA,

they gave me a update of my case stauts but from some automated voice recording.

I would be glad if i have the numbers and the button numbers order to press to get a live person.

And the e mail i get back is the one somebody listed here in this threat in the last day or so also.

Any help would be appreciate.

Thanks

Ron

what i get back from e mail from them

NCSCfollowup, TSC to me

show details 5:09 PM (18 minutes ago)

Thank you for contacting the Texas Service Center National Customer Service Center (NCSC) Follow Up e-mail account. The purpose of this account is to assist petitioners, applicants or their authorized representatives who have contacted the NCSC number (1-800-375-5283) with an inquiry but feel their inquiry was not adequately addressed within 30 days or who feel that the response received from the National Customer Service Center (NCSC) was not sufficient. This auto reply message will serve as a record of our receiving your inquiry. The TSC NCSC Follow Up e-mail account will try to be responsive to all requests. However, please note that you will not receive a response to your inquiry if you did not first try to resolve your issue by contacting the NCSC, or if you are not the petitioner, applicant or a designated representative of the case you are inquiring about.

If you are asking for a status update you must contact the NCSC. We will not respond to your status update inquiry.

In order to assist you in a timely manner, please include the following information with your inquiry (Send a follow-up email including this information if it was not included in your first request to this e-mailbox):

· The service request management tool (SRMT) inquiry number that you were given when you called the NCSC,

o If you have called the NCSC and they informed you they are unable to complete a SRMT please provide a brief explanation.

· The date that you contacted the NCSC,

· Your name and receipt number and/or A-number, and

· If available, the name of the NCSC Customer Service Representative you spoke with.

The Texas Service Center will review your e-mail and respond through this e-mail account or through the US Postal Service.

If you feel the decision on your case was made in error, to protect your rights you must follow the regulations and file any necessary motion or appeal within the allotted timeframe.

[fermat 32]

You cant talk live to a agent there out of country. Only if your in country. ! ! ! !

I press 1-English, 2-Status Update, 6-Don't know Receipt Number and it gets me to an operator every time. If it is forcing you to a different menu system because you're out of the country, then you have to buy a Skype number and call from there.

[Val and Gary 29]

Woow I need to know why when i call than i can only get a status of my case and no number to call and speak to any person Live. Could you ask Val if she feeling better to let me know what number she pushed after you was connected to get an agent at 1 800 375-5283, they never gave me an option to press another number to get anybody live.

When I e mail TSC here ( tsc.ncscfollowup@dhs.gov ) i just get a automated reply back saying I have to file for a SR, no number to request an live agent. or does my e amil ever be seen by anybody. Maybe you can provide me that also.

Sorry if i gave out info sorry but I assumed because I couldnt get thru to the 800 number it was becasue i was out of the USA,

they gave me a update of my case stauts but from some automated voice recording.

I would be glad if i have the numbers and the button numbers order to press to get a live person.

And the e mail i get back is the one somebody listed here in this threat in the last day or so also.

Any help would be appreciate.

Thanks

Ron

what i get back from e mail from them

NCSCfollowup, TSC to me

show details 5:09 PM (18 minutes ago)

Thank you for contacting the Texas Service Center National Customer Service Center (NCSC) Follow Up e-mail account. The purpose of this account is to assist petitioners, applicants or their authorized representatives who have contacted the NCSC number (1-800-375-5283) with an inquiry but feel their inquiry was not adequately addressed within 30 days or who feel that the response received from the National Customer Service Center (NCSC) was not sufficient. This auto reply message will serve as a record of our receiving your inquiry. The TSC NCSC Follow Up e-mail account will try to be responsive to all requests. However, please note that you will not receive a response to your inquiry if you did not first try to resolve your issue by contacting the NCSC, or if you are not the petitioner, applicant or a designated representative of the case you are inquiring about.

If you are asking for a status update you must contact the NCSC. We will not respond to your status update inquiry.

In order to assist you in a timely manner, please include the following information with your inquiry (Send a follow-up email including this information if it was not included in your first request to this e-mailbox):

· The service request management tool (SRMT) inquiry number that you were given when you called the NCSC,

o If you have called the NCSC and they informed you they are unable to complete a SRMT please provide a brief explanation.

· The date that you contacted the NCSC,

· Your name and receipt number and/or A-number, and

· If available, the name of the NCSC Customer Service Representative you spoke with.

The Texas Service Center will review your e-mail and respond through this e-mail account or through the US Postal Service.

If you feel the decision on your case was made in error, to protect your rights you must follow the regulations and file any necessary motion or appeal within the allotted timeframe.

Sure Ron. When she's around I'll ask how she got through and post it on here. Might it be by hitting * then 0? I'm not sure - I didn't call myself, but Val did many times before Christmas.

As for the email, yes, I normally get that same message back as you, but just once, or twice I have had differing responses, so the mails do get through.

Edited January 24, 2011 by Val and Gary

[Nataliya-Ron 7]

Sure Ron. When she's around I'll ask how she got through and post it on here. Might it be by hitting * then 0? I'm not sure - I didn't call myself, but Val did many times before Christmas.

Thanks Gary

Have to good day as it's evening here & snowing heavy here in Ukraine

Have a good day and bless us getting approvals soon ! ! ! ! !

I tried hitting 0 but it said that option was not available

oh by the way how can i get 3 or 4 of those shirts "" I SERVIVED TSC ""

Interesting for my wife as she said it's strange your country taking so

long and I said it just Uncle Sam and red tape stuff, along with not so polite

people doing there job correctly.

Edited January 24, 2011 by 1lovingyou2

[fermat 32]

BTW I got the same automated response from TSC and I'm inside the USA.

[nab 74]

posted this on wrong thread

rather than try to find a link on why we were sent to TSC, let's find a link between the approvals...

not all got an email from that same officer garza and not all who rec'd an email from her/him got an aproval

is there any other pattern??

are all i-130s or were there i-129Fs as well? are all beneficiarys/petitioners young/old, been married long/short time, have/dont have children, got senator/congressman involved.

the latter one sticks out at me more than anything, because of what they say when you follow up with their office: "they said they will pull the petition and give a decsion in 30-45 days"... how many people have been told that? were the ones who were approved told that as well? is TSC not even working on them till they are prodded like this?

[Nataliya-Ron 7]

I press 1-English, 2-Status Update, 6-Don't know Receipt Number and it gets me to an operator every time. If it is forcing you to a different menu system because you're out of the country, then you have to buy a Skype number and call from there.

I thought i was right but i also thought maybe Gary correct also, as Val called

Anyway I know i read it some place that if your out of the USA you cant speak to an agent live.

But i will try again and i will also keep trying to send e mail to just get an answer also.

other than the respond text.

Thanks for your time also bless that you get your approvals soon also.

[Nataliya-Ron 7]

I press 1-English, 2-Status Update, 6-Don't know Receipt Number and it gets me to an operator every time. If it is forcing you to a different menu system because you're out of the country, then you have to buy a Skype number and call from there.

Yeah I have skype service when i was in Beverly Hills so i will have to use it than

thank you, and i will try the 6 for no receipt also

later

[Val and Gary 29]

I thought i was right but i also thought maybe Gary correct also, as Val called

Anyway I know i read it some place that if your out of the USA you cant speak to an agent live.

But i will try again and i will also keep trying to send e mail to just get an answer also.

other than the respond text.

Thanks for your time also bless that you get your approvals soon also.

The criteria may be different for different countries. No problem calling USCIS from the UK an talking to an agent. I'm sure when Val comes on the board later she'll tell you how she did it.