California Service Center To Texas Service Center

waitingondLord · January 22, 2011

Hi all - Just got an email... approved as of today!! NOA1 July 8th, NOA2 Jan 21st. Transfer CSC to TSC on 11/2 and last touched 11/29. Got an expedite on 12/17 and have been working patiently with my awesome congressional liaison.

wow congratulations! so seems that we got one approval today!!!! yeah... My dates are similar.. did you get an email from Garza too? when did you get an expedite approval because I requested one too!! My case was touched 29 also and priority day is July 6th... Congrats ... great great great.. good news s YES PEOPLE WE GOT A WINNER today... I was waiting for someone!!

Val and Gary

we might be close!!!!

Val and Gary · January 22, 2011

wow congratulations! so seems that we got one approval today!!!! yeah... My dates are similar.. did you get an email from Garza too? when did you get an expedite approval because I requested one too!! My case was touched 29 also and priority day is July 6th... Congrats ... great great great.. good news s YES PEOPLE WE GOT A WINNER today... I was waiting for someone!!

Thank the Lord for just one at least - it gives us all hope!

Don't rule out approvals over the weekend either - people have received touches on Sunday.

waitingondLord · January 22, 2011

Thank the Lord for just one at least - it gives us all hope!

Don't rule out approvals over the weekend either - people have received touches on Sunday.

Please Please come one TSC!!! do not embarrass me anymore .. I am from Texas!!

Jellybelly · January 22, 2011

wow congratulations! so seems that we got one approval today!!!! yeah... My dates are similar.. did you get an email from Garza too? when did you get an expedite approval because I requested one too!! My case was touched 29 also and priority day is July 6th... Congrats ... great great great.. good news s YES PEOPLE WE GOT A WINNER today... I was waiting for someone!!

hi! i didn't get an email from Garza, but i didn't send an email to TSC either bc i was too scared of getting one of those canned responses about waiting 9 more months or whatever. i requested the expedite on 12/13 and got a letter after xmas that was dated 12/17 that our case met expedite criteria. my congressional liaison has checked in on our case as well. i'm also the person who earlier today mentioned that "thoughts become things" and so i've been trying to put only positive out there instead of the negative complaining. :whistle: lol! i'm very happy about this, and i'm cautiously optimistic that we'll get to NVC in under 2 months (since normal time should be only 1 week). hang in there... it does sound like things are heating up at TSC! here's more good thoughts out there for everyone else who is still patiently (or impatiently) waiting for this step...

waitingondLord · January 22, 2011

hi! i didn't get an email from Garza, but i didn't send an email to TSC either bc i was too scared of getting one of those canned responses about waiting 9 more months or whatever. i requested the expedite on 12/13 and got a letter after xmas that was dated 12/17 that our case met expedite criteria. my congressional liaison has checked in on our case as well. i'm also the person who earlier today mentioned that "thoughts become things" and so i've been trying to put only positive out there instead of the negative complaining. lol! i'm very happy about this, and i'm cautiously optimistic that we'll get to NVC in under 2 months (since normal time should be only 1 week). hang in there... it does sound like things are heating up at TSC! here's more good thoughts out there for everyone else who is still patiently (or impatiently) waiting for this step...

yes I read your post earlier and I agree. Wow that is awesome. Isn't that something? well we should stop complaining and think positive! following your advice. Congrats.. happy for you!

when did you get the email and what time?

Lidia & JB · January 22, 2011

Hi all - Just got an email... approved as of today!! NOA1 July 8th, NOA2 Jan 21st. Transfer CSC to TSC on 11/2 and last touched 11/29. Got an expedite on 12/17 and have been working patiently with my awesome congressional liaison.

CONGRATS!!!!!

Just woke up after a few hours sleep, to check the approvals!!! This gives me hope, lots of hope :dance:

Gary is right I once had a touch a Sunday, so...Who knows!!!

waitingondLord · January 22, 2011

I have a questions for those who have gotten approvals. When you get an email notification that you have been approved, does it change on the case status on the USCIS website like immediately?

Val and Gary · January 22, 2011

I think I am going back to bed - it's 6.06am UK time, 12.06am Texas time. I think that may be it for the day.

Many congrats to Jellybelly. I'm sure there are many others approved we don't even know about tonight. Maybe over the weekend? Who knows, but Monday will be here soon, and we're all getting closer!

Sweet dreams...

Val and Gary · January 22, 2011

I have a questions for those who have gotten approvals. When you get an email notification that you have been approved, does it change on the case status on the USCIS website like immediately?

I remember when we got "touched", the USCIS site was changed a minute or so before the email came through.

SqdnGuns · January 22, 2011

Some digging came up with this:

TEXAS SERVICE CENTER (TSC)

Director: David Roark

Deputy Director: Angela "Kristi" Barrows

Chief of Staff: Marnie Drumheller

4141 N. St. Augustine

Dallas, TX 75227

Phone: (214) 962-2626

Fax: (214) 962-1451

Calling and faxing on Monday!!!

Interesting read as well.............

http://www.immigrationlinks.com/attachments/641_AILA-USCIS%20Liaison%20Meeting.pdf

Edited January 22, 2011 by SqdnGuns

SqdnGuns · January 22, 2011

More contact info I have found.......

UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES

(USCIS)

LEADERSHIP DIRECTORY

08/06/08

TABLE OF CONTENTS

HEADQUARTERS’ OFFICES 3

ASYLUM OFFICES 10

INTERNATIONAL OFFICES 11

SERVICE CENTERS 18

EASTERN REGION FIELD OFFICES 19

CENTRAL REGION FIELD OFFICES 26

WESTERN REGION FIELD OFFICES 31

NATIONAL BENEFITS CENTER 37

TELEPHONE CENTERS 37

FRAUD DETECTION UNITS 37

PUBLIC INQUIRIES 38

FORMS CENTERS 39

OTHER USCIS FIELD OFFICES 39

LEADERSHIP DIRECTORY EDITS

For updates, comments, or additions to the USCIS Leadership Directory please send an email to Internal Communications, uscis.internalcommunications@dhs.gov or Ja-Nel C. James, ja-nel.james@dhs.gov. Thank you.

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS)

HEADQUARTERS’ OFFICES

HEADQUARTERS OFFICE

USCIS ACTING DIRECTOR: JONATHAN “JOCK” SCHARFEN

USCIS ACTING DEPUTY DIRECTOR: MICHAEL AYTES

USCIS CHIEF OF STAFF: THOMAS C. PAAR

20 MASSACHUSETTS AVENUE NW

WASHINGTON, DC 20529

PHONE: (202) 272-1000

FAX: (202) 272-1134

OFFICE OF THE DIRECTOR

Acting Director: Jonathan “Jock” Scharfen

Special Assistant: Susan Strong

Staff Assistant: Susan Grossman

Phone: (202) 272-1000

Fax: (202) 272-1134

Address: 20 Massachusetts Ave, NW RM 5110

Washington, DC 20529

Office of the Deputy Director

Deputy Director: Michael Aytes

Special Assistant: Vacant

Staff Assistant: Pat Stivala

Phone: (202) 272-8000

Fax: (202) 272-8118

Address: 20 Massachusetts Ave, NW RM 5110

Washington, DC 20529

Special Counsel to the Director

Natalie Lui

Staff Assistant: Gwendolyn Eadie

Phone: (202) 272-8000

E-mail: Natalie.Lui@dhs.gov

Mariela Melero

Staff Assistant: Vacant

Phone: (202) 272-8000

E-mail: Mariela.Melero@dhs.gov

Office of the Chief of Staff

Chief of Staff: Tom Paar

Staff Assistant: Gwendolyn Eadie

Phone: (202) 272-8000

Fax: (202) 272-8118

Address: 20 Massachusetts Ave, NW RM 5110

Washington, DC 20529

E-mail: Tom.Paar@dhs.gov

USCIS COMMAND CENTER

Watch Officers (24/7):

Commercial: (202) 272-8800

Toll Free: 1-877-225-9046

Fax: (202) 272-8817

E-Mail: USCIS.C2@dhs.gov

NOTE: The USCIS Command Center is staffed 24 hours a day, 7 days a week, year-round in order to serve the critical communication needs (both classified and unclassified) of USCIS personnel world-wide. Watch officers can assist callers attempting to contact senior leaders or other offices “after-hours” in order to ensure effective and efficient agency responses to emergencies and urgent mission requirements wherever and whenever they arise.

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED

GROWTH MANAGEMENT OVERSIGHT UNIT

Chief: Ted Kim

Phone: (202) 272-8207

Address: 20 Massachusetts Ave, NW

RM 5110

Washington, DC 20529

E-mail: Ted.Kim@dhs.gov

OFFICE OF EMERGENCY MANAGEMENT AND SAFETY

Chief: James Riley

Phone: (202) 272-1490

Address: 111 Massachusetts Ave, NW

Suite 4002

Washington, DC 20529

E-mail: J.Michael.Riley@dhs.gov

Deputy Chief: Bryan R. Moore

Phone: (540) 438-5174

Address: 1344 Pleasants Dr.

Harrisonburg, VA 22801

E-Mail: Bryan.Moore@dhs.gov

OFFICE OF THE EXECUTIVE SECRETARIAT

Chief: Yvette LaGonterie

Staff Assistant: Garry Kilgore

Phone: (202) 272-0990

Fax: (202) 272-0997

Address: 20 Massachusetts Ave, NW

RM 5012

Washington, DC 20529

E-mail: Yvette.M.Lagonterie@dhs.gov

Regulations Management Division

Chief: Sunday A. Aigbe

Phone: (202) 272-8380

Fax: (202) 272-8352

Address: 111 Massachusetts Ave, NW

Room 3008

Washington, DC 20529

Email:

OFFICE OF PRIVACY

Chief: Donald K. Hawkins

Deputy Chief: Lashaunne G. David

Phone: (202) 272-8404

Fax: (202) 272-8118

Address: 20 Massachusetts Ave., NW

2nd Floor

Washington, DC 20529

E-mail: Donald.Hawkins@dhs.gov

TRANSFORMATION PROGRAM OFFICE

Chief: Daniel Renaud

Deputy Chief: Robert Daum

Phone: (202) 233-2300

Fax: (202) 233-2380

Address: 633 3rd Street, 6th Floor

Washington, DC 20226

E-mail: Daniel.Renaud@dhs.gov

DOMESTIC OPERATIONS DIRECTORATE

Acting Associate Director: Donald Neufeld

Acting Deputy Associate Director:

Debra A. Rogers

Chief of Staff: Susan Arroyo

Phone: (202) 272-1710

Fax: (202) 272-1718

Address: 20 Massachusetts Ave, NW RM 3112

Washington, DC 20529

E-mail: Donald.Neufeld@dhs.gov

Information and Customer Service (ICS)

Acting Chief: Meddie Brown

Acting Deputy Chief: Rosie Lacot

Phone: (202) 272-1191

Fax: (202) 272-1915

Address: 111Massachusetts Ave, NW 6th Floor

Washington, DC 20529

E-mail: Meddie.Brown@dhs.gov

Operations Planning (OP)

Chief: Joseph Moore

Deputy Chief: Chris Quimby

Phone: (202) 272-1919

Fax: (202) 272-8518

Address: 111 Massachusetts Ave, NW

3rd Floor

Washington, DC 20529

E-mail: Joseph.Moore@dhs.gov

Policy and Regulation Management (PRM)

Chief: Evelyn Sahli

Phone: (202) 272-1722

Fax: (202) 272-1718

Address: 20 Massachusetts Ave, NW RM 3112

Washington, DC 20529

E-mail: Evelyn.Sahli@dhs.gov

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED

Service Center Operations (SCOPS)

Chief: Barbara Velarde

Deputy Chief: Robert Kruszka

Chief of Staff: Gregory A. Richardson

Phone: (202) 272-1505

Fax: (202) 272-1543

Address: 20 Massachusetts Ave, NW

2nd Floor

Washington, DC 20529

E-mail: Barbara.Velarde@dhs.gov

Field Operations (OFO)

Chief: Jack Bulger

Deputy Chief: Conrad Zaragoza

Chief of Staff: Craig Howie

Phone: (202) 272-1001

Fax: (202) 272-1008

Address: 20 Massachusetts Ave NW,

1st Floor, RM 1000

Washington, DC 20529

E-mail: Jack.Bulger@dhs.gov

NATIONAL SECURITY AND RECORDS VERIFICATION DIRECTORATE

Associate Director: Gregory B. Smith

Deputy Associate Director: Gerri Ratliff

Chief of Staff: Gilbert L. Jacobs

Phone: (202) 272-8880

Fax: (202) 272-9228

Address: 111 Massachusetts Ave, NW

4th Floor RM 4000

Washington, DC 20529

E-mail: Gregory.B.Smith@dhs.gov

Verification Division

Chief: Howard “Mac” McMillan

Deputy Chief: Katherine Lotspeich

Acting Chief of Staff: Nadia Khawaja

Phone: (202) 358-7777

Fax: (202) 358-7853

Address: 490 L’Enfant Plaza

Suite 8001

Washington, DC 20024

E-mail: Howard.McMillan@dhs.gov

Fraud Detection and National Security Division

Chief: Don Crocetti

Deputy Chief: Vacant

Chief of Staff: Ronald Alan Atkinson

Phone: (202) 272-8448

Fax: (202) 272-8594

Address: 111 Massachusetts Ave, NW 7th Floor

Washington, DC 20529

E-mail: Don.Crocetti@dhs.gov

Records Division

Chief: Dominick Gentile

Deputy Chief: Brenda Coffren

USCIS Records Officer: Brian Lutz

Phone: (202) 272-8686

Fax: (202) 272-8733

Address: 111Massachusetts Ave, NW 2nd Floor

Washington, DC 20529

E-mail: Dominick.Gentile@dhs.gov

USCIS History Office and Library

Chief: Jerry Buhi

Library Historian: Marian Smith

Phone: (202) 272-8370

Fax: (202) 272-8374

Address: 111 Massachusetts Ave, NW

1st Floor

Washington, DC 20529

Email: Jerry.Buhi@dhs.gov

REFUGEE, ASYLUM, AND INTERNATIONAL OPERATIONS DIRECTORATE

Associate Director: Lori Scialabba

Deputy Associate Director: Steve Bucher

Chief of Staff: Katherine Ripley French

Phone: (202) 272-1663

Fax: (202) 272-1676

Address: 20 Massachusetts Ave, NW

RM 3300

Washington, DC 20529

Email: Lori.Scialabba@dhs.gov

Asylum Division

Chief: Joseph E. Langlois

Deputy Chief: Jedidah Hussey

Phone: (202) 272-1663

Fax: (202) 272-1681

Address: 20 Massachusetts Ave, NW

RM 3300

Washington, DC 20529

E-mail: Joseph.Langlois@dhs.gov

Refugee Affairs Division

Chief: Barbara Strack

Deputy Chief: June Tancredi

Deputy Chief: Vacant

Phone: (202) 272-1664

Fax: (202) 272-1678

Address: 111 Massachusetts Avenue

8th Floor

Washington, DC 20529

Email: Barbara.Strack@dhs.gov

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED

International Operations Division

Chief: Joanna Ruppel

Acting Deputy Chief: Michael Valverde

Phone: (202) 272-1632

Fax: (202) 272-1549

Address: 20 Massachusetts Ave, NW

RM 3300

Washington, DC 20529

E-mail: Joanna.Ruppel@dhs.gov

OFFICE OF ADMINISTRATION

Chief: Nancy Guilliams

Deputy Chief: Renee Downs

Phone: (202) 272-1570

Fax: (202) 272-1553

Address: 20 Massachusetts Ave, NW

RM 1008

Washington, DC 20529

E-mail: Nancy.Guilliams@dhs.gov

Acquisition/Asset Management

Chief: Paula Ycong

Phone: (202) 272-1586

Fax: (202) 272-1564

Address: 20 Massachusetts Ave, NW

2nd Floor

Washington, DC 20529

E-mail: Paula.Ycong@dhs.gov

Facilities Management

Chief: Gina Barrett

Phone: (202) 272-1600

Fax: (202) 272-1662

Address: 20 Massachusetts, NW RM 1008

Washington, DC 20529

E-mail: Gina.Barrett@dhs.gov

USCIS Field Support Center

Director: Jerry Riordan

Phone: (802) 872-4111

Fax: (802) 951-6455

Address: 70 Kimball Avenue

South Burlington, VT 05403

Email: Jerry.Riordan@dhs.gov

OFFICE OF HUMAN CAPITAL AND TRAINING

Acting Chief: David R. Howell

Phone: (202) 272-8120

Fax: (202) 272-8127

Address: 20 Massachusetts Ave, NW

5th Floor, RM 5306

Washington, DC 20529

E-mail: david.r.howell@dhs.gov

Human Capital Management Division

Chief: Kathleen T. Hochman

Phone: (202) 272-1330

Fax: (202) 272-1336

Address: 20 Massachusetts Ave, NW

2nd Floor, RM 2008

Washington, DC 20529

E-mail: Kathy.Hochman@dhs.gov

Training and Career Development Division

Chief Learning Officer: Gregg Beyer

Phone: (202) 272-1483

Fax: (202) 272-8881

Address: 20 Massachusetts Ave, NW

5th Floor, RM 5007

Washington, DC 20529

E-mail: Gregg.Beyer@dhs.gov

Management Division

Chief: Vacant

Phone: (202) 272-8120

Fax: (202) 272-8127

Address: 20 Massachusetts Ave, NW

5th Floor, RM 5306

Washington, DC 20529

OFFICE OF ADMINISTRATIVE APPEALS

Chief: Robert Wiemann

Deputy Chief: John Grissom

Phone: (202) 272-1212

Fax: (202) 272-1262

Address: 20 Massachusetts Ave, NW

RM 3000

Washington, DC 20529

E-mail: Robert.Weimann1@dhs.gov

OFFICE OF CITIZENSHIP

Chief: Alfonso Aguilar

Chief of Staff: Nathaniel Stiefel

Program Manager and Senior Advisor for Policy: Laura Patching

Senior Advisor, Immigrant Education and Testing: Michael Jones

Phone: (202) 272-1310

Fax: (202) 272-1316

Address: 20 Massachusetts Ave, NW

RM 5200

Washington, DC 20529

E-mail: Alfonso.Aguilar@dhs.gov

OFFICE OF COMMUNICATIONS

Acting Chief: Christopher Bentley

Acting Deputy Chief: Vacant

Chief of Staff: Glenn Lackey

Phone: (202) 272-1200

Fax: (202) 272-1322

E-mail: Christopher.Bentley@dhs.gov

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED

Strategic Communications Division

Chief: Angelica Alfonso-Royals

Phone: (202) 272-1215

Phone: (202) 272-1240

Address: 20 Massachusetts Ave, NW

RM 4108

Washington, DC 20529

Email: amroyals@dhs.gov

Community Relations Division

Chief: Sally Blauvelt

Phone: (202) 272-4108

Fax: (202) 272-1316

Address: 20 Massachusetts Ave, NW

RM 4108

Washington, DC 20529

Email: Sally.Blauvelt@dhs.gov

Internal Communications Division

Chief: Ja-Nel James

Phone: (202) 272-1249

Address: 20 Massachusetts Ave, NW

RM 4108

Washington, DC 20529

E-mail: Ja-Nel.James@dhs.gov

Media Relations Division

Acting Press Secretary/Chief: Chris Rhatigan

and William Wright

Phone: (202) 272-1200

Address: 20 Massachusetts Ave, NW

RM 4108

Washington, DC 20529

E-mail: Chris.Rhatigan@dhs.gov

Bill.Wright@dhs.gov

New Media Division

Chief: William H. Bacon

Phone: (202) 272-1200

Address: 20 Massachusetts Ave, NW

RM 5016

Washington, DC 20529

E-mail: William.H.Bacon@dhs.gov

OFFICE OF CONGRESSIONAL RELATIONS

Chief: James McCament

Asst. Chief, Operations: Monterey Rowe

Asst. Chief, Legislative: Ruth Tintary

Phone: (202) 272-1940

Fax: (202) 272-1955

Address: 20 Massachusetts Ave, NW

4th Floor

Washington, DC 20529

E-mail: James.McCament@dhs.gov

OFFICE OF THE CHIEF COUNSEL

Chief Counsel: Lynden Melmed

Deputy Chief Counsel: Dea Carpenter

Chief of Staff: Stephen Bell

Legislative Counsel: Philip Busch

Phone: (202) 272-1400

Fax: (202) 272-1405

Address: 20 Massachusetts Ave, NW

RM 4210

Washington, DC 20529

E-mail: Lynden.Melmed@dhs.gov

OFFICE OF INFORMATION TECHNOLOGY

Chief Information Officer: Jeff Conklin

Deputy Chief: Vacant

Phone: (202) 272-1700

Fax: (202) 272-1773

Address: 111 Massachusetts Ave, NW

5th Floor

Washington, DC 20529

Email: Jeff.Conklin@dhs.gov

OFFICE OF EQUAL OPPORTUNITY AND INCLUSION

Chief: Tracy Thompson

Deputy Chief: Keith Gaiter

Phone: (202) 272-0972

Fax: (202) 272-0971

Address: 20 Massachusetts Ave, NW

RM 5014

Washington, DC 20529

E-mail: Tracy.L.Thompson1@dhs.gov

OFFICE OF POLICY AND STRATEGY

Chief: Carlos E. Iturregui

Deputy Chief: Pearl B. Chang

Phone: (202) 272-1470

Fax: (202) 272-1480

Address: 20 Massachusetts Ave, NW

RM 4010

Washington, DC 20529

E-mail: Carlos.Iturregui@dhs.gov

OFFICE OF SECURITY AND INTEGRITY

Chief: Jan P. Lane

Phone: (202) 272-1225

Fax: (202) 272-8908

Address: 111 Massachusetts Ave, NW

Suite 7000

Washington, DC 20529

E-mail: Jan.Lane@dhs.gov

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED

Deputy Chief Security Officer/Field Security Program

Chief: Mark Clarke

Phone: (202) 272-8855

Fax: (20) 272-8909

Address: 111 Massachusetts Ave, NW

Suite 7000

Washington, DC 20529

E-mail: Mark.Clarke@dhs.gov

Command Center and Special Security

Acting Chief: Felix Caraballo

Phone: (202) 272-8810

Fax: (202) 272-8817

Address: 111 Massachusetts Ave, NW

Suite 7000

Washington, DC 20529

E-mail: Felix.Caraballo@dhs.gov

Administrative Security

Acting Chief: Walter Clark

Phone: (202) 272-0932

Fax: (202) 272-8909

Address: 111 Massachusetts Ave, NW

Suite 7000

Washington, DC 20529

E-mail: Walter.L.Clark@dhs.gov

Physical Security

Chief: Sam Shebchuk

Phone: (202) 272-8955

Fax: (202) 272-8909

Address: 111 Massachusetts Avenue, NW

Suite 7000

Washington, DC 20529

E-mail: Samuel.Shebchuk@dhs.gov

Personnel Security

Chief: Danielle Esposito

Phone: (802) 872-4134

Fax: (802) 951-6423

Address: 70 Kimball Avenue

South Burlington, Vermont 05403

E-mail: Danielle.Esposito@dhs.gov

USCIS-OSI-PERSEC-CUSTOMERSERV@dhs.gov

Internal Review

Chief: Kathy Dominguez

Phone: (202) 272-1214

Fax: (202) 272-9188

Address: 111 Massachusetts Avenue, NW

Suite 7000

Washington, DC 20529

E-mail: Kathy.Dominguez@dhs.gov

Investigations Division

Chief: Ron Fortin

Phone: (202) 272-8847

Fax: (202) 272-8857

Address: 111 Massachusetts Avenue, NW

Suite 7000

Washington, DC 20529

Email: Ronald.Fortin1@dhs.gov

Policy, Planning and Human Resources

Chief: Dana Compton

Phone: (202) 272-8866

Fax: (202) 272-8909

Address: 111 Massachusetts Avenue, NW

Suite 7000

Washington, DC 20529

E-mail: Dana.Compton@dhs.gov

Resource Management

Chief: Herb Thomas

Phone: (202) 272-1552

Fax: (202) 272-8909

Address: 111 Massachusetts Avenue, NW

Suite 7000

Washington, DC 20529

E-mail: Herbert.Thomas@dhs.gov

Technology Coordination

Chief: Tim Badger

Phone: (202) 272-1047

Fax: (202) 272-8909

Address: 111 Massachusetts Avenue, NW

Suite 7000

Washington, DC 20529

E-mail: Tim.Badger@dhs.gov

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES HEADQUARTERS’ OFFICES, CONTINUED

OFFICE OF THE CHIEF FINANCIAL OFFICER

Chief Financial Officer: Rendell L. Jones

Chief of Staff: Lisa M. Koene

Phone: (202) 272-1969

Fax: (202) 272-1970

Address: 20 Massachusetts Ave, NW

Suite 4018

Washington, DC 20529

E-mail: Rendell.Jones@dhs.gov

Financial Management Division

Chief: Charles “Bucky” Tretler

Phone: (202) 272-1960

Fax: (202) 272-1970

Address: 20 Massachusetts Ave, NW

Suite 4018

Washington, DC 20529

E-mail: Charles.Tretler@dhs.gov

Financial Operations Branch

Manager: Lisa T. Rees

Phone: (802) 872-4667

Fax: (802) 872-4670

Address: 70 Kimball Avenue

South Burlington, VT 05403

E-mail: Lisa.Rees@dhs.gov

FMD Customer Support Email:

USCIS-FMD-Support@dhs.gov

Resource Management & Competitive Sourcing Division

Chief: Gloria T. Scott

Phone: (202) 272-1959

Fax: (202) 272-1970

Address: 20 Massachusetts Ave, NW

Suite 4018

Washington, DC 20529

E-mail: Gloria.T.Scott@dhs.gov

Budget Division

Chief: Timothy Rosado

Deputy Chief: Richard Reilly

Phone: (202) 272-1880

Fax: (202) 272-1933

Address: 20 Massachusetts Ave, NW

Suite 4018

Washington, DC 20529

E-mail: Timothy.Rosado@dhs.gov

Planning Division

Chief: Gary Zaleski

Phone: (202) 272-1478

Fax: (202) 272-1970

Address: 20 Massachusetts Ave, NW

RM 4018

Washington, DC 20529

E-mail: Gary.Zaleski@dhs.gov

Lockbox Operations Division

Chief: Kathleen “Kath” Stanley

Deputy Chief: David Hiles

Phone: (202) 233-2385

Fax: (202) 233-2303

Address: 633 3rd Street, NW

Suite 230

Washington, DC 20529

E-mail: Kathleen.Stanley@dhs.gov

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS)

ASYLUM OFFICES

ARLINGTON ASYLUM OFFICE (ZAR)

Director: Ann Palmer

Deputy Director: Bryan Christian

1525 Wilson Boulevard, Suite 300

Arlington, VA 22209

Phone: (703) 235-4108

Fax: (703) 524-5047

CHICAGO ASYLUM OFFICE (ZCH)

Director: Kenneth Madsen

Deputy Director: Edward Jeszka

401 South La Salle Street, 8th Floor

Chicago, IL 60605

Phone: (312) 353-9610

Fax: (312) 886-1636

HOUSTON ASYLUM OFFICE (ZHN)

Director: Marie Hummert

Deputy Director: Jessica Walters

16630 Imperial Valley, Suite 200

Houston, TX 77060

Phone: (281)774-4825

Fax: (281) 774-5990

LOS ANGELES ASYLUM OFFICE (ZLA)

Director: George Mihalko

Deputy Director: David M. Radel

1585 S. Manchester Ave.

Anaheim, CA 92802

Phone: (714) 808-8205

Fax: (714) 635-9136

MIAMI ASYLUM OFFICE (ZMI)

Director: Erich J. Cauller

Deputy Director: Erin Fatica

99 Southeast 5th Street, 1st Floor

Miami, FL 33131

Phone: (305) 960-8610

Fax: (305) 530-6125

NEW YORK ASYLUM OFFICE (ZNY)

Director: Patricia A. Jackson

Deputy Director: Vacant

One Cross Island Plaza, 3rd Floor

Rosedale, NY 11422

Phone: (718) 723-5954 ext. 1004

Fax: (718) 723-1121

NEWARK ASYLUM OFFICE (ZNK)

Director: Susan Raufer

Deputy Director: Aster Zeleke

1200 Wall Street West, 4th Floor

Lyndhurst, NJ 07071

Phone: (201) 531-0555 ext. 256

Fax: (201) 531-1877

SAN FRANCISCO ASYLUM OFFICE (ZSF)

Director: Emilia Bardini

Deputy Director: Calton Yue

75 Hawthorne Street, #303S

San Francisco, CA 94105

Phone: (415) 293-1285

Fax: (415) 293-1270

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS)

INTERNATIONAL OFFICES

BANGKOK DISTRICT OFFICE

District Director: Robert V. Looney

Deputy District Director: Stacy Strong

USDHS American Embassy

Box 12, APO AP 96546

Phone: 9 011 662 205 5352

Fax: 9 011 662 650 7770

BEIJING FIELD OFFICE (BEI)

Officer in Charge: Joseph P. Martin

Department of Homeland Security/CIS

American Embassy - Beijing

PSC 461 Box 50

FPO AP 96521-0002

Phone: 9-011-8610-8529-6740 x222

Fax: 9-011-8610-8529-6779

EXPRESS MAIL:

Department of Homeland Security/CIS

American Embassy

No. 3 Xiu Shui Bei Jie

Beijing, China 100600

GUANGZHOU FIELD OFFICE (GZH)

Officer in Charge: Jackie Wong

Department of Homeland Security/ CIS

American Consulate General- Guangzhou

PSC 461 Box 100

APO AP 96521-0002

Phone: 9-011-8620-8121-8000 x7643

Fax: 9-011-8620-3884-4416

EXPRESS MAIL:

Department of Homeland Security/ CIS

American Consulate General

5th Floor Tian Yu Garden (II Phase)

136-146 Lin He Zhong Lu

Tian He District

Guangzhou 510260 China

HO CHI MINH CITY FIELD OFFICE (HCM)

Officer in Charge: Mary Ann Russell

Department of Homeland Security/CIS

American Consulate General - Ho Chi Minh City

PSC 461 Box 500

FPO AP 96521-0002

Phone: 9-011-848-823-5401 ext. 25

Fax: 9-011-848-823-5393

EXPRESS MAIL:

Department of Homeland Security/CIS

American Consulate General

4 Le Duan Street, District 1

Ho Chi Minh City, Vietnam3

HONG KONG FIELD OFFICE (HKC)

Officer in Charge: Peter Rosenstock

Department of Homeland Security/ CIS

American Consulate General - Hong Kong

PSC 461, Box 19

FPO AP 96521-0006

Phone: 9-011-852-2841-2552

Fax: 9-011-852-2845-4727

EXPRESS MAIL:

Department of Homeland Security/ CIS

American Consulate General

26 Garden Road

Hong Kong

NEW DELHI FIELD OFFICE (NDI)

Field Office Director: Vacant

Department of Homeland Security/USCIS

American Embassy - New Delhi

U.S. Department of State

Washington, DC 20521-9000

Phone: 9-011-91-11-2419-8096

Fax: 9-011-91-11-2-419-8730

EXPRESS MAIL

Department of Homeland Security/USCIS

American Embassy

Shantipath, Chanakyapuri

New Delhi, India 110021

MANILA FIELD OFFICE (MPH)

Officer in Charge: John Abram

Department of Homeland Security/ CIS

c/o American Embassy

PSC 500 Box 22

FPO AP 96515-1000

Phone: 9-011-632-523-1238

Fax: 9-011-632-522-4362

EXPRESS MAIL:

Department of Homeland Security/ CIS

American Embassy

1201 Roxas Boulevard, Ermita

1000 Manila, Philippines

SEOUL FIELD OFFICE (SEK)

Officer in Charge: Jose R. Olivares

Department of Homeland Security/ CIS

American Embassy - Seoul

Unit-15550/ INS

APO AP 96205-0001

Phone: 9-011-822-397-4279/4282

Fax: 9-011-822-739-7101

EXPRESS MAIL:

Department of Homeland Security/ CIS

American Embassy

32 Sejong-RO

Chongro-GU

Seoul, 110-710, South Korea

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

INTERNATIONAL OFFICES, Continued

MEXICO DISTRICT OFFICE

District Director: Joseph Roma

Deputy District Director: Maria del Carmen “Mari-Carmen” Jordan

USDHS

American Embassy

Paseo de la Reforma #305

Room 118

Colonia Cuauhtemoc

Mexico DF, Mexico 06500

Phone: 9-011-525-55-080-2000 ext.4876 or 4086

Fax: 9-011-525-55-080-2326

CIUDAD JUAREZ FIELD OFFICE

Field Office Director: Warren Janssen

Department of Homeland Security/ CIS

American Consulate General - Ciudad Juarez

P.O. Box 9896

El Paso, TX 79989-9896

Phone: 9-011-52-656-616-0718

Fax: 9-011-52-656-611-5284

EXPRESS MAIL:

American Consulate

Ciudad Juarez

Department of Homeland Security/CIS

Lopez Mateos 924 N

Ciudad Juarez, Chihuahua 03200

Mexico

GUATEMALA CITY FIELD OFFICE (GMT)

Field Office Director: Kenya Steinke

Department of Homeland Security/ CIS

American Embassy - Guatemala City

BRANCH 3334

APO AA 34024

Phone: 9-011-502-2-326-4000

Fax: 9-011-502-2-339-2472

EXPRESS MAIL:

Department of Homeland Security/USCIS

American Embassy

Avenida, la Reforma 7-01, Zona 10, ZC 01010

Guatemala City, Guatemala

C.A.

HAVANA FIELD OFFICE (HAV)

Field Office Director: Vacant

Seccion de Intereses de los Estados Unidos

Servicio de Inmigracion

Calzada, e/ L & M

Vedado, Cuba

Attn: Ron Rosenberg

Phone: 9-011-537-836-4751 ext. 203

Fax: 9-011-537-834-4512

KINGSTON FIELD OFFICE (KNG)

Field Office Director: Michael Conway

Department of Homeland Security/ CIS

American Embassy-Kingston

142 Old Hope Road

Kingston 6

Jamaica, WI

Phone: 1-876-702-6000

Fax: 1-876-702-6222

EXPRESS MAIL:

30 Munroe Road

Kingston 6

Jamaica WI

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

INTERNATIONAL OFFICES, Continued

LIMA FIELD OFFICE (LMA)

Field Office Director: Alonso Gonzalez

Department of Homeland Security/ CIS

American Embassy - Lima

APO AA 34031, Unit 3826

Phone: 9-011-511-434-3000 ext. 2378

Fax: 9-011-511-434-2483

EXPRESS MAIL:

Department of Homeland Security/ CIS

American Embassy

Avenida Encalada, Cuadra 17

Surco, Lima 33 Peru

MONTERREY FIELD OFFICE (MTR)

Field Office Director: Vacant

Department of Homeland Security/ CIS

American Consulate General - Monterrey

P.O. Box 9002

Brownsville, TX 78520-0902

Phone: 9-011-52-818-345-2120 ext. 443

Fax: 9-011-52-818-343-0543

EXPRESS MAIL:

Department of Homeland Security/ CIS

American Consulate General

Constitution Avenue 411 PTE

Monterrey, N.L. 64000 Mexico

PANAMA CITY FIELD OFFICE (PNM)

Field Office Director: Kendra Shyne

Department of Homeland Security/ CIS

American Embassy- Panama

Unit 0945

APO AA 34002

Phone: 9-011-507-207-7415

Fax: 9-011-507-207-7039

EXPRESS MAIL:

American Embassy

Department of Homeland Security/ CIS

Av. Balboa y Calle 39

Panama, Republica Dominicana

PORT-AU-PRINCE, HAITI (PAP)

Field Office Director: Pius Bannis

Department of Homeland Security/ CIS

American Embassy

5 Harry Truman Boulevard (P.O. Box 1761)

Port-Au-Prince, Haiti

Phone: 9-011-509-223-6857

Fax: 9-011-509-223-6856

SAN SALVADOR FIELD OFFICE (SAN)

Field Office Director: Herman Pardo

Department of Homeland Security/ CIS

American Embassy - San Salvador

Unit 3114

APO AA 34023

Phone: 503-278-4444 ext. 2215

Fax: 503-2501-2234

EXPRESS MAIL:

Department of Homeland Security/ CIS

American Embassy

Final Boulevard Santa Elena

Antiguo Cuscatlan

La Libertad, El Salvador

SANTO DOMINGO (SDM)

Field Office Director: Anadina Hernandez

Department of Homeland Security/ CIS

American Embassy - Santo Domingo

Branch 5542

APO AA 34041

Phone: 9-011-809-731-4366

Fax: 9-011-809-731-4350

EXPRESS MAIL:

U.S. CIS / Consular Section

Calle Cesar Nicolas Penzon

Esquina Maximo Gomez

Santo Domingo, Dominican Republic

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

INTERNATIONAL OFFICES, Continued

TEGUCIGALPA FIELD OFFICE (TGU)

Field Office Director: Emigdio Martinez

Department of Homeland Security/ CIS

American Embassy, Tegucigalpa

UNIT 2901

APO AA 34022

Phone: 9-011-504-238-5114 ext. 4726, x4500

Fax: 9-011-504-236-9107

EXPRESS MAIL:

Department of Homeland Security/ CIS

C/O American Embassy

Avenida la Paz

Tegucigalpa, Honduras

TIJUANA FIELD OFFICE (TIJ)

Field Office Director: Lydia Martinez

Department of Homeland Security/ CIS

American Consulate General - Tijuana

P.O. Box 439039

San Diego, CA 92143-9039

Phone: 9-011-52-664-622-7463

Fax: 9-011-52-664-686-5908

EXPRESS MAIL:

Department of Homeland Security/ CIS

American Consulate General

Tapachula #96

Colonia Hipodromo

Tijuana, B.C., Mexico 22420

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

INTERNATIONAL OFFICES, Continued

ROME DISTRICT OFFICE

District Director: John Lafferty

Deputy District Director:

Lori Pietropaoli

Field Office Director: Vacant

DHS-USCIS

PSC 833 Box 37

FPO, AE 09624-0037

Phone: 9-011-39 06 4674 2286

Fax: 9-011-39-06-4674-2920

ACCRA FIELD OFFICE (ACG)

Field Office Director: Leikun Teferra

Department of Homeland Security/USCIS

American Embassy-Accra

Department of State

Washington, DC 20521-2020

Phone: 9-011-233-21-769-256 ext.101

Fax: 9-011-233-21-769-2607

EXPRESS MAIL

Department of Homeland Security/ CIS

American Embassy

Ring Road East

Accra, Ghana

ATHENS FIELD OFFICE (ATH)

Field Office Director: Georgia Papas

Department of Homeland Security/USCIS

American Embassy - Athens, Greece

PSC 108, Box 25

APO AE 09842

Phone: 9-011-30-210-720-2780

Fax: 9-011-30-210-729-4303

EXPRESS MAIL

Department of Homeland Security/USCIS

American Embassy

91 Vasilissis Sofias Avenue

Athens, Greece 10160

EXPRESS MAIL:

DHS-USCIS

American Embassy

Via Sallustiana 49

00187 Rome, Italy

FRANKFURT FIELD OFFICE (FKG)

Acting Field Office Director: Emigdio Martinez

DHS/USCIS Field Office-Frankfurt

American Consulate General

PSC 115

APO AE 09213-0115

Phone: 9-011-49-69-7535-2643

Fax: 9-011-49-69-741-0971

EXPRESS MAIL

Department of Homeland Security/USCIS

US Consulate General, Frankfurt

Giessener Strasse 30

60435 Frankfurt, Germany

JOHANNESBURG FIELD OFFICE (JHS)

Field Office Director: Brett Lassen

Department of Homeland Security/USCIS

American Consulate General Johannesburg

Dept. of State

2500 Johannesburg Place

Washington, DC 20521-2500

Phone: 9-011-27-11-644-8160

Fax: 9-011-27-11-646-6893

EXPRESS MAIL

Department of Homeland Security/USCIS

American Consulate General - Johannesburg

1 River Street

Killarney 2000

Johannesburg, South Africa

LONDON FIELD OFFICE (LDN)

Field Office Director: Vacant

Department of Homeland Security/USCIS

American Embassy - London

Unit 8400 Box 0026

FPO AE 09498-4026

Phone: 9-011-44-20-7495-0551

Fax: 9-011-44-20-7295-4330

EXPRESS MAIL

Department of Homeland Security/USCIS

American Embassy

5 Upper Grosvenor Street

London W1A 2JB

United Kingdom

MOSCOW FIELD OFFICE (MOS)

Field Office Director: Suzanne Sinclair-Smith

Department of Homeland Security/USCIS

American Embassy - Moscow

PSC 77 CIS

APO AE 09721

Phone: 9-011-7495-728-5126

Fax: 9-011-7495-728-5083

EXPRESS MAIL

Department of Homeland Security/USCIS

America Embassy- Moscow

19/23 Novinskiy Bulvar

Moscow, Russia 121099

NAIROBI FIELD OFFICE (NBO)

Field Office Director: Linda Dougherty

Department of Homeland Security/USCIS

American Embassy - Nairobi

Unit 64116

APO AE 09831-4116

Phone: 9-011-254-20-363-6112

Fax: 9-011-254-20-363-6103

EXPRESS MAIL

Department of Homeland Security/USCIS

American Embassy

United Nations Avenue, Gigiri

P.O. Box 606

Village Market

Nairobi, Kenya 00621

VIENNA FIELD OFFICE (VNA)

Field Office Director: Marla Richter-Belvedere

Department of Homeland Security/USCIS

American Embassy

9900 Vienna Place

Washington, DC 20521-9900

Phone: 9-011-431-31-339-7580

Fax: 9-011-43-1-31-339-7516

EXPRESS MAIL

Department of Homeland Security/USCIS

American Consulate- Vienna

Parking Ring 12/A

1010 Vienna, Austria

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS)

SERVICE CENTERS

CALIFORNIA SERVICE CENTER (CSC)

Director: Christina Poulos

Deputy Director: Bret Gregg

Chief of Staff: Jerry McMahon

24000 Avila Rd; Rm 2117

Laguna Niguel, CA 92677

Phone: (949) 389-3003

Fax: (949) 389-3251

NEBRASKA SERVICE CENTER (NSC)

Director: Jerry Heinauer

Deputy Director: Marilyn Wiles

Chief of Staff: Neil Jacobson

850 S. Street

Lincoln, NE 68508-2521

Phone: (402) 323-6031 Fax: (402) 219-6050

TEXAS SERVICE CENTER (TSC)

Director: David Roark

Deputy Director: Angela “Kristi” Barrows

Chief of Staff: Marnie Drumheller

4141 N. St. Augustine

Dallas, TX 75227

Phone: (214) 962-2626

Fax: (214) 962-1451

VERMONT SERVICE CENTER (VSC)

Acting Director: Bret Gregg

Deputy Director: Mark J. Hazuda

Chief of Staff: Todd Reader

75 Lower Welden St

St Albans, VT 05479

Phone: (802) 527-4700

Fax: (802) 527-4862

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS)

EASTERN REGION FIELD OFFICES

EASTERN REGIONAL OFFICE

REGIONAL DIRECTOR: TRACY L. RENAUD

ASSOCIATE REGIONAL DIRECTOR: SHELLEY GOODWIN

CHIEF OF STAFF: TIM O’REILLY

70 KIMBALL AVENUE

SOUTH BURLINGTON, VT 05403-6813

PHONE: (802) 660-5000

FAX: (802) 660-5114

DISTRICT ONE

BOSTON DISTRICT OFFICE (BOS)

District Director: Denis Riordan

Boston Field Office Director: Karen Ann Haydon

JFK Federal Building

715 Sudbary St.

Government Center, Room 1700

Boston, MA 02203-0701

Phone: (617) 565-4215

Fax: (617) 565-4534

MANCHESTER FIELD OFFICE (MAN)

Acting Field Office Director: Simon Nader

803 Canal Street

Manchester, NH 03101

Phone: (603) 622-1271

Fax: (603) 624-7232

PROVIDENCE FIELD OFFICE (PRO)

Acting Field Office Director: Carole Karlowicz

200 Dyer Street

Providence, RI 02903-3993

Phone: (401) 528-5528

Fax: (401) 528-5549

PORTLAND, ME FIELD OFFICE (POM)

Field Office Director: Rodolfo “Rudy” Lara

176 Gannett Drive

South Portland, ME 04106-6909

Phone: (207) 780-3624 x300

Fax: (207) 780-3521

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

EASTERN REGION FIELD OFFICES, CONTINUED

DISTRICT TWO

BUFFALO DISTRICT OFFICE (BUF)

District Director: M. Frances Holmes

Buffalo Field Office Director: Edward Newman

130 Delaware Avenue

Buffalo, NY 14202-2404

Phone: (716) 551-4741 ext 6000

Fax: (716) 551-3131

ALBANY FIELD OFFICE (ALB)

Field Office Director: Kevin Gallagher

1086 Troy-Schenectady Road

Latham, NY 12110

Phone: (518) 220-2125

Fax: (518) 220-2171

HARTFORD FIELD OFFICE (HAR)

Field Office Director: Ethan Enzer

450 Main Street, 4th Floor

Hartford, CT 06103-3060

Phone: (860) 240-3050

Fax: (860) 240-3214

ST. ALBANS FIELD OFFICE (STA)

Field Office Director: Jean Tharpe

64 Gricebrook Road

St. Albans, VT 05478

Phone: (802) 527-3258

Fax: (802) 527-3262

DISTRICT THREE

NEW YORK CITY DISTRICT OFFICE (NYC)

District Director: Andrea Quarantillo

Chief of Staff: Michael Borgen

New York City Field Office Directors: Gwynne MacPherson & Dennis Bunce

26 Federal Plaza

New York City, NY 10278-0127

Phone: (212) 264-3972

Fax: (212) 264-4146

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

EASTERN REGION FIELD OFFICES, Continued

GARDEN CITY FIELD OFFICE (GCU)

Acting Field Office Director: Sham Chin-Gee

711 Stewart Avenue

Garden City, NY 11530

Phone: (516) 228-9250

Fax: (516) 228-9264

DISTRICT FOUR

NEW JERSEY DISTRICT OFFICE (NEW)

District Director: John E. Thompson

Chief of Staff: Russell Owen

Field Office Director: Kimberly Zanotti

970 Broad Street

Newark, NJ 07102-2506

Phone: (973) 639-6899

Fax: (973) 645-2304

MOUNT LAUREL FIELD OFICE (CNJ)

Field Office Director: Nieves Cardinale

530 Fellowship Road

Mount Laurel, New Jersey 08054

Phone: (856) 439-5720

Fax: (856) 439-5723

DISTRICT FIVE

PHILADELPHIA DISTRICT OFFICE (PHI)

Acting District Director: Karen Fitzgerald

Acting Philadelphia Field Office Director: Kathleen Bausman

1600 Callowhill Street

Philadelphia, PA 19130-4106

Phone: (215) 255-4998 or 4997

Fax: (215) 255-4900

PITTSBURGH FIELD OFFICE (PIT)

Field Office Director: Debra Zamberry

3000 Sidney Avenue, Suite 200

Pittsburgh, PA 15203

Phone: (412) 390-3949

Fax: (412) 390-3950

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

EASTERN REGION FIELD OFFICES, continued

CHARLESTON, WV FIELD SUPPORT OFFICE (CHS)

Immigration Information Officer: Freda Ainsworth

210 Kanawha Boulevard West

Charleston, WV 25302

Phone: (304) 347-5767

Fax: (304) 347-5765

DOVER FIELD SUPPORT OFFICE (DVD)

Immigration Information Officer: Deborah Young

1305 McD Drive

Dover, DE 19901

Phone: (302) 730-9311

Fax: (302) 730-9310

DISTRICT SIX

BALTIMORE DISTRICT OFFICE (BAL)

District Director: Gregory L. Collett

Baltimore Field Office Director: William Donohue

31 Hopkins Plaza

Baltimore, MD 21201

Phone: (410) 962-2008

Fax: (410) 962-7555

DISTRICT SEVEN

WASHINGTON DISTRICT OFFICE (WAS)

District Director: Sarah Taylor

Washington Field Office Director: Susan Dibbins

2675 Prosperity Avenue

Fairfax, VA 22031-4906

Phone: (703) 285-6030

Fax: (703) 285-6024

NORFOLK FIELD OFFICE (NOR)

Field Office Director: Tony Bryson

5280 Henneman Drive

Norfolk, VA 23513

Phone: (757) 858-6140

Fax: (757) 858-6273

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

EASTERN REGION FIELD OFFICES, Continued

DISTRICT EIGHT

ATLANTA DISTRICT OFFICE (ATL)

Acting District Director: Denise Frazier

Chief of Staff: Kevin Kerns

Atlanta Field Office Director: Pamela Hutchings

2150 Parklake Drive

Atlanta, GA 30045

Phone: (770) 508-1600 main

District Director: (770) 508-1600 ext. 1866

Fax: (770) 508-1899

CHARLESTON, SC FIELD OFFICE (CHL)

Field Office Director: Jerri Adair

1 Poston Road, Suit 130

Charleston, SC 29407

Phone: (843) 556-3203

Fax: (843) 556-3570

CHARLOTTE FIELD OFFICE (CLT)

Field Office Director: Richard Gottlieb

6130 Tyvola Centre Drive

Charlotte, NC 28217

Phone: (704) 672-6901

Fax: (704) 672-6969

Raleigh-Durham Field Office (RAL)

Field Office Director: Jeff Sapko

301 Roycroft Drive

Durham, NC 27703

Phone: (919) 998-5866

Fax: (919) 541-4947

GREER FIELD SUPPORT OFFICE (GRR)

Supervisory District Adjudications Officer: Tony Robinson

142D West Phillips Road

Greer, SC 29650

Phone: (864) 848-0230 x226

Fax: (864) 848-4666

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

EASTERN REGION FIELD OFFICES, Continued

DISTRICT NINE

MIAMI DISTRICT OFFICE (MIA)

District Director: Linda Swacina

Chief of Staff: Maria Aran

Miami Field Office Director: Alanna Ow

7880 Biscayne Boulevard, Suite 1120

Miami, FL 33138-4797

Phone: (305) 762-3680

Fax: (305) 762-3795

SAN JUAN FIELD OFFICE (SAJ)

Acting Field Office Director: Thomas B. Lam

San Juan Field Office Director: Vacant

San Patricio Office Center

7 Tabonuco Street, Suite 100

Guaynabo, PR 00968

Phone: (787) 706-2346

Fax: (787) 706-2351

CHARLOTTE AMALIE FIELD OFFICE (CHA)

Acting Field Office Director: Leslie Meeker

8000 Nisky Center

Suite 1A

Charlotte Amalie, St. Thomas

USVI 00802

Phone: (340) 714-2390

Fax: (340) 776-4981

CHRISTIANSTED FIELD SUPPORT OFFICE (CHR)

District Adjudications Officer: Vacant

Sunny Isles Shopping Center

Christiansted, St. Croix

USVI 00820

Phone: (340) 778-6559

Fax: (340) 778-3208

DISTRICT TEN

TAMPA DISTRICT OFFICE (TAM)

District Director: Kathy Redman

Chief of Staff: Steve Pecinovsky

Field Office Director: Stuart Dresser

5524 West Cypress Street

Tampa, FL 33607-1708

Phone: (813) 637-3001

Fax: (813) 288-1229

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

EASTERN REGION FIELD OFFICES, Continued

JACKSONVILLE FIELD OFFICE (JAC)

Field Office Director: Len Susalla

4121 Southpoint Boulevard

Jacksonville, FL 32216-0930

Phone: (904) 232-2164 ext 501

Fax: (904) 232-2388

ORLANDO FIELD OFFICE (ORL)

Field Office Director: Gary Garman

9403 Tradeport Drive

Orlando, FL 32827

Phone: (407) 816-4626

Fax: (407) 855-6548

WEST PALM BEACH FIELD OFFICE (WPB)

Field Office Director: John Damone

920 Banyan Blvd

West Palm Beach, FL 33401

Phone: (561) 805-6770

Fax: (561) 659-7114

DISTRICT ELEVEN

NEW ORLEANS DISTRICT OFFICE (NOL)

District Director: Cindy N. Gomez

New Orleans Field Office Director: Philip Bace

2424 Edenborn Avenue, Suite 300

Metairie, LA 70001-1845

Phone: (504) 219-2520

Fax: (504) 836-3446

MEMPHIS FIELD OFFICE (MEM)

Field Office Director: Diane Campbell

842 Virginia Run Cove

Memphis, TN 38122

Phone: (901) 333-1501

Fax: (901) 544-3507

FORT SMITH FIELD OFFICE (FSA)

Field Office Director: Carol Bellew

4977 Old Greenwood Road

Fort Smith, AR 72903

Phone: (479) 573-2027 x299

Fax: (479) 573-2067

JACKSON FIELD SUPPORT OFFICE (JAK)

ASC Manager: Janet Anderson-Clarke

Dr. A H McCoy Federal Building

100 West Capitol Street, Suite 727

Jackson, MS 39269

Phone: (601) 965-4633

Fax: (601) 965-4647

UNITED STATES CITIZENSHIP & IMMIGRATION

SERVICES (USCIS)

CENTRAL REGION FIELD OFFICES

CENTRAL REGIONAL OFFICE

REGIONAL DIRECTOR: EVELYN M. UPCHURCH

ACTING DEPUTY REGIONAL DIRECTOR: MARIA R. CHAVEZ

7701 NORTH STEMMONS FREEWAY

DALLAS, TX 75247

PHONE: (214) 905-5430/5432

FAX: (214) 905-5435 OR (214) 905-5318

DISTRICT TWELVE

DETROIT DISTRICT OFFICE (DET)

District Director: Mirash “Mick” Dedvukaj

Detroit Field Office Director: Jack Lin

333 Mt. Elliot

Detroit, MI 48207-4381

Phone: (313) 568-6000

Fax: (313) 568-6004

DISTRICT THIRTEEN

CLEVELAND DISTRICT OFFICE (CLE)

District Director: Mark Hansen

Cleveland Field Office Director: Kim Adams

1240 East Ninth Street, Room 501

Cleveland, OH 44199-2085

Phone: (216) 622-4680

Fax: (216) 522-7039

CINCINNATI FIELD OFFICE (CIN)

Field Office Director: Helaine Tasch

550 Main Street, Room 4001

Cincinnati, OH 45202-5298

Phone: (513) 744-0050

Fax: (513) 744-0091

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

CENTRAL REGION FIELD OFFICES, Continued

COLUMBUS FIELD OFFICE (CLM)

Field Office Director: Cheryl Gallegos

50 West Broad Street, Suite 306

Columbus OH 43215

Phone: (614) 469-2913 x2008

Fax: (614) 469-2881

INDIANAPOLIS FIELD OFFICE (INP)

Field Office Director: Donald Ferguson

950 North Meridian Street, Room 400

Indianapolis, IN 46204-3915

Phone: (317) 226-6181×222

Fax: (317) 226-7599

LOUISVILLE FIELD OFFICE (LOU)

Field Office Director: Geoff Verderosa

601 West Broadway, Room 601

Louisville, KY 40202-2250

Phone: (502) 855-3539

Fax: (502) 625-7257

DISTRICT FOURTEEN

CHICAGO DISTRICT OFFICE (CHI)

District Director: Ruth Dorochoff

Chicago Field Office Director: Vacant

101 W. Congress Pkwy

Chicago, IL 60605

Phone: (312) 239-5900/ 5906/5905

Fax: (312) 705-6810

MILWAUKEE FIELD OFFICE (MIL)

Field Office Director: Kay Leopold

310 East Knapp Street

Milwaukee, WI 53202

Phone: (414) 287-6354

Fax: (414) 287-6301

DISTRICT FIFTEEN

KANSAS CITY DISTRICT OFFICE (KAN)

District Director: Michael Jaromin

Kansas City Field Office Director: Michelle Perry

9747 Northwest Conant Avenue

Kansas City, MO 64153-1833

Phone: (816) 891-0737

Fax: (816) 891-7006

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

CENTRAL REGION FIELD OFFICES, Continued

OMAHA FIELD OFFICE (OMA)

Field Office Director: Caroline R. Pratt

1717 Avenue H

Omaha, NE 68110

Phone: (402) 633-4010

Fax: (402) 341-9050

ST. LOUIS FIELD OFFICE (STL)

Field Office Director: Chester Moyer

1222 Spruce Street, Room 1100

St. Louis, MO 63103-2815

Phone: (314) 539-2516 ext 224

Fax: (314) 539-2444

WICHITA FIELD SUPPORT OFFICE (WIC)

Point of Contact: Michelle Perry

271 West 3rd Street N., Suite 1050

Wichita, KS 67202-1212

Phone: (316) 293-2440

Fax: (316) 265- 5666

DES MOINES FIELD OFFICE (DSM)

Field Office Director: Linda Hartman

210 Walnut Street, Room 369

Des Moines, IA 50302

Phone: (515) 323-2054

Fax: (515) 323-2049

ST. PAUL FIELD OFFICE (SPM)

Field Office Director: Vacant

2901 Metro Drive, Suite 100

Blomington, MN 55425

Phone: (952) 853-2786

Fax: (612) 313-9035

DISTRICT SIXTEEN

DALLAS DISTRICT OFFICE (DAL)

District Director: Lisa Kehl

Field Office Director: Tracy Tarango

8101 North Stemmons Freeway

Dallas, TX 75247

Phone: (214) 905-5724/5720

Fax: (214) 905-5559

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

CENTRAL REGION FIELD OFFICES, Continued

OKLAHOMA CITY FIELD OFFICE (OKC)

Field Office Director: Jose R. Olivares

4400 Southwest 44th Street, Suite A

Oklahoma City, OK 73119-2800

Phone: (405) 219-3193

Fax: (405) 219-3190

DISTRICT SEVENTEEN

HOUSTON DISTRICT OFFICE (HOU)

District Director: Sharon Hudson

Houston Field Office Director: Sandy M. Heathman

126 Northpoint

Houston, TX 77060

Phone: (281) 774-4631

Fax: (281) 774-5989

DISTRICT EIGHTEEN

SAN ANTONIO DISTRICT OFFICE (SAO)

District Director: Mario Ortiz

Field Office Director: Albert Wiley Blakeway

8940 Fourwinds Drive

San Antonio, TX 78239

Phone: (210) 967-7109

Fax: (210) 967-7102

ALBUQUERQUE FIELD OFFICE (ABQ)

Field Office Director: Betty Garcia

1720 Randolph Road Southeast

Albuquerque, NM 87106

Phone: (505) 241-0425

Fax: (505) 241-0452

EL PASO FIELD OFFICE (ELP)

Field Office Director: Raymond Adams

1545 Hawkins Boulevard, Suite 167

El Paso, TX 79925

Phone: (915) 225-1748

Fax: (915) 225-1743

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

CENTRAL REGION FIELD OFFICES, Continued

HARLINGEN FIELD OFFICE (HLG)

Field Office Director: Dora Sanchez

1717 Zoy Street

Harlingen, TX 78552

Phone: (956) 389-7565

Fax: (956) 389-7553

DISTRICT NINETEEN

DENVER DISTRICT OFFICE (DEN)

District Director: Robert Mather

Acting Field Office Director: Vacant

4730 Paris Street

Denver, CO 80239-2804

Phone: (303) 371-0986 x106

Fax: (303) 361-0617

SALT LAKE CITY FIELD OFFICE (SLC)

Field Office Director: Ricky Hamilton

5272 South College Drive, #100

Murray, UT 84123

Phone: (801) 313-4256

Fax: (801) 265-8794

HELENA FIELD OFFICE (HEL)

Field Office Director: Alan Puckett

2800 Skyway Drive

Helena, MT 59602-1230

Phone: (406) 495-2110

Fax: (406) 495-2109

BOISE FIELD OFFICE (BOI)

Field Office Director: Michael J. Conway

1185 South Vinnell Way

Boise, ID 83709

Phone: (208) 685-6611

Fax: (208) 685-6608

UNITED STATES CITIZENSHIP & IMMIGRATION

SERVICES (USCIS)

WESTERN REGION FIELD OFFICES

WESTERN REGIONAL OFFICE

REGIONAL DIRECTOR: CAROLYN L. MUZYKA

ASSOCIATE REGIONAL DIRECTOR: JAMES C. BOOE

24000 AVILA ROAD, 6TH FLOOR

LAGUNA NIGUEL, CA 92677

PHONE: (949) 360-2995

FAX: (949) 360-3081

DISTRICT TWENTY

SEATTLE DISTRICT OFFICE

District Director: Anne Arries Corsano

12500 Tukwila International Blvd.

Seattle, WA 98168-2506

Phone: (206) 277-9818

Fax: (206) 277-9095

ANCHORAGE FIELD OFFICE (ANC)

Anchorage Field Office Director: Bernadette Nocerino-Doody

620 East 10th Avenue, Suite 102

Anchorage, AK 99501-3708

Phone: (907) 271-4092

Fax: (907) 271-3754

PORTLAND FIELD OFFICE (POO)

Portland Field Office Director: William D. McNamee

511 Northwest Broadway

Portland, OR 97209

Phone: (503) 326-6898

Fax: (503) 326-2521

SEATTLE FIELD OFFICE (SEA)

Seattle Field Office Director: Julia Harrison

12500 Tukwila International Blvd.

Seattle, WA 98168-2506

Phone: (206) 277-9819

Fax: (206) 277-9083

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

WESTERN REGION FIELD OFFICES, CONTINUED

SPOKANE FIELD OFFICE (SPO)

Field Office Director: Diana Wolder

Thomas S. Foley U.S. Courthouse

920 West Riverside, Room 691

Spokane, WA 99201

Phone: (509) 353-4699

Fax: (509) 353-2763

YAKIMA FIELD OFFICE (YAK)

Field Office Director: Keith M. Brown

415 North 3rd Street

Yakima, WA 98901

Phone: (509) 454-5407

Fax: (509) 454-5075

DISTRICT TWENTY-ONE

SAN FRANCISCO DISTRICT OFFICE

District Director: Rosemary Melville

Chief of Staff: Larry Crider

630 Sansome Street, Suite 1080

San Francisco, CA 94111-2280

Phone: (415) 844-5211

Fax: (415) 844-5796

SAN FRANCISCO FIELD OFFICE (SFR)

San Francisco Field Office Director: Robin Barrett

630 Sansome Street, 3rd Floor

San Francisco, CA 94111-2280

Phone: (415) 844-5093

Fax: (415) 844-5336

SAN JOSE FIELD OFFICE (SNJ)

Acting Field Office Director: Anita Erfan

1887 Monterey Road

San Jose, CA 95112

Phone: (408) 918-3808

Fax: (408) 918-3801

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

WESTERN REGION FIELD OFFICES, Continued

DISTRICT TWENTY-TWO

SACRAMENTO DISTRICT OFFICE

District Director: Susan Curda

650 Capitol Mall, 2nd Floor

Sacramento, CA 95814

Phone: (916) 498-5796

Fax: (916) 498-5878

FRESNO FIELD OFFICE (FRE)

Field Office Director: Don Riding

1177 Fulton Mall

Fresno, CA 93721-1913

Phone: (559) 444-2811

Fax: (559) 444-2820

SACRAMENTO FIELD OFFICE (SAC)

Field Office Director: Michael Biggs

650 Capitol Mall, 2nd Floor

Sacramento, CA 95814

Phone: (916) 930-3860

Fax: (916) 930-3918

DISTRICT TWENTY-THREE

LOS ANGELES DISTRICT OFFICE

District Director: Jane Arellano

300 North Los Angeles Street, Room 6570

Los Angeles, CA 90012

Phone: (213) 830-8041

Fax: (213) 830-5077

LOS ANGELES FIELD OFFICE (LOS)

Los Angeles Field Office Director: David Douglas

300 North Los Angeles Street, Room 8118

Los Angeles, CA 90012

Phone: (213) 830-5900

Fax: (213) 830-8048

SANTA ANA FIELD OFFICE (SAA)

Field Office Director: David Lester

34 Civic Center Plaza

Santa Ana, CA 92701

Phone: (714) 972-6612

Fax: (714) 972- 6613

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

WESTERN REGION FIELD OFFICES, Continued

SAN BERNARDINO FIELD OFFICE (SBD)

Field Office Director: Irene Martin

655 West Rialto Avenue

San Bernardino, CA 92410-3327

Phone: (909) 386-3305

Fax: (909) 386-3397

EAST LOS ANGELES FIELD SUPPORT OFFICE (XLA)

Section Manager: Dennis Perry

1241 South Soto Street, Room 217

Los Angeles, CA 90023

Phone: (323) 881-3137

Fax: (323) 262-8415

DISTRICT TWENTY-FOUR

SAN DIEGO DISTRICT OFFICE

District Director: Paul M. Pierre

880 Front Street

(Mail) Suite 1234

(Physical) Suite 4251

San Diego, CA 92101-8834

Phone: (619) 450-4889

Fax: (619) 450-4809

CHULA VISTA FIELD OFFICE (CVC)

Acting Chula Vista Field Office Director: Elizabeth Villasenor

1261 Third Avenue, Suite A

Chula Vista, CA 91911

Phone: (619) 407-3822

Fax: (619) 407-6103

SAN DIEGO FIELD OFFICE (SND)

San Diego Field Office Director: Emilia (Amy) Bowen

880 Front Street

(Mail) Suite 1234

(Physical) Suite 4251

San Diego, CA 92101-8834

Phone: (619) 450-4811

Fax: (619) 450-4809

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

WESTERN REGION FIELD OFFICES, Continued

IMPERIAL FIELD SUPPORT OFFICE (IMP)

Acting SDAO Rachel Williams

509 Industry Way

Imperial, CA 92251

Phone: (760) 355-3730

Fax: (760) 355-3735

DISTRICT TWENTY-FIVE

PHOENIX DISTRICT OFFICE

District Director: John Kramar

2035 North Central Avenue

Phoenix, AZ 85004-1548

Phone: (602) 462-2500

Fax: (602) 462-2504

PHOENIX FIELD OFFICE (PHO)

Acting Phoenix Field Office Director: Charles B. Harrell

2035 North Central Avenue

Phoenix, AZ 85004-1548

Phone: (602) 462-2506

Fax: (602) 462-2504

LAS VEGAS FIELD OFFICE (LVG)

Field Office Director: Lola Parocua

3373 Pepper Lane

Las Vegas, NV 89120-2739

Phone: (702) 388-5875

Fax: (702) 388-5823

RENO FIELD OFFICE (REN)

Field Office Director: Monica E. Toro

1351 Corporate Boulevard

Reno, NV 89502

Phone: (775) 784-5175

Fax: (775) 784-5899

TUCSON FIELD OFFICE (TUC)

Field Office Director: John M. Ramirez

6431 South Country Club Road

Tucson, AZ 85706-5907

Phone: (520) 620-7580

Fax: (520) 670-4581

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES

WESTERN REGION FIELD OFFICES, Continued

DISTRICT TWENTY-SIX

HONOLULU DISTRICT OFFICE (HHW)

District Director: David Gulick

595 Ala Moana Boulevard

Honolulu, HI 96813-4999

Phone: (808) 532-2700

Fax: (808) 522-7489

AGANA FIELD OFFICE (AGA)

Field Office Director: Walter Haith

Sirena Plaza, Suite 100

108 Hernan Cortez Avenue

Hagatna, Guam 96910

Phone: (671) 472-7206

Fax: (671) 472-7275

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS)

NATIONAL BENEFITS CENTER

Director: Robert Cowan

Deputy Director: Terri Robinson

850 NW Chipman Rd., Suite 5000

Lee’s Summit, MO 64063

Phone: (816) 251-2222

Fax: (816) 251-2330

TELEPHONE CENTERS

WESTERN TELEPHONE CENTER (WTC)

Director: Nancy Alby

Deputy Director: Vacant

300 North Los Angeles Street,

Room 2373

Los Angeles, CA 90012

Phone: (213) 620-7450 (For Internal Use Only)

Fax: (213-620-7403)

EASTERN TELEPHONE CENTER (ETC)

Director: Frank Vick

Deputy Director: Vacant

201 Varick Street,

Room 1101

New York, NY 10014

Phone: (212) 886-1700 (For Internal Use Only)

Fax: (212) 886-1723

FRAUD DETECTION UNITS

TEXAS FRAUD DETECTION UNIT

Chief: Tom Prusinowski

P.O. Box 143429

Irving, TX 75014

Phone: (214) 962-2023

Fax: (214) 962-2058

VERMONT FRAUD DETECTION UNIT

Chief: Jennifer Mickey

P.O. Box 200, 2nd floor

ST. Albans, VT 05479-0200

Phone: (802) 527-4789

Fax: (802) 527-4837

MISSOURI FRAUD DETECTION UNIT

Chief: David Wolfe

P.O. Box 648003

Lee’s Summit, MO 64064

Phone: (816) 251-2465

Fax: (816) 251-2230

NEBRASKA FRAUD DETECTION UNIT

Chief: Dan D. Clark

P.O. Box 82703

Lincoln, NE 68501-2703

Phone: (402) 219-6700

Fax: (402) 219-6740

CALIFORNIA FRAUD DETECTION UNIT

Chief: Danielle Lee

24000 Avila Rd, Rm 2117

Laguna Niguel, CA 92677

Phone: (949) 389-3196

PUBLIC INQUIRIES

NATIONAL CUSTOMER SERVICE CENTER (800) 375-5283

TTY PHONE NUMBER (800) 767-1833

UNITED STATES CITIZENSHIP & IMMIGRATION SERVICES (USCIS)

FORMS CENTERS

EASTERN FORMS CENTER

Director: Karyn Dubie

P.O. Box 567

Williston, VT 05495

Phone: (802) 951-6225

Fax: (802) 951-6220

Toll-Free Forms Line:

1-800-870-3676

WESTERN FORMS CENTER

Director: Gregory A. Baude

USCIS Forms Center West

5160 Richton Street, Suite G

Montclair, CA 91763

Phone: (909) 949-7113

Fax: (909) 949-7270

OTHER USCIS FIELD OFFICES

CORBIN PRODUCTION FACILITY

Site Manager: Robert Alsup

203 Allison Boulevard

Corbin, KY 40701

Phone: (606) 526-6050

Fax: (606) 526-0804

NATIONAL RECORDS CENTER

Director: Diane Cejka

Deputy Director: Melissa John

150 Space Center Loop

Lee’s Summit, MO 64064

Phone: (816) 350-5559 or 5554

Fax: (816) 350-5750

USCIS TRAINING ACADEMY

Director: Edmund T. Cassidy

U.S. CISA / FLETC

1131 Chapel Crossing Rd.

Building. 64

Glynco, GA 31524

Phone: (912) 267-3015

Fax: (912) 280-5240

CHULA VISTA CUSTOMER SERVICE CENTER

SDAO: Mari Carmen Jordan

1261 Third Avenue, Suite A

Chula Vista, CA 91911

Phone: (619) 407-3847

Fax: (619) 407-6103

SqdnGuns · January 22, 2011

TSC Service Center Stakeholders’ Meeting – 10/21/2010

https://www.interactive.nafsa.org/_/File/_/Notes_Fall%202010_TSC.pdf

TSC Service Center Stakeholders’ Meeting – 10/21/2010

Hosted by: Jack Jaggers – TSC Community Engagement Officer and Kristi Barrows – TSC Deputy Center Director

Session: I-765 Overview (Led by Officer Maleathia Okawada)

EAD terminology: “Replacement EAD” = lost, damaged, stolen, not received in the mail; “renewal EAD” = already has been issued authorization that is expiring; and “interim EAD” = if cannot produce card within 90-day processing time. Methods for requesting interim EAD:

InfoPASS appointment at District Office

Use tsc.schools email address

Call National Customer Service Center (NCSC)

Eligibility categories: generally (a) = temporary in the U.S., may request employment permission and © = other aliens who must apply for authorization to work (with/without restrictions).

TSC – works 23 of 47 categories of I-765

o ©(3)© – STEM

1 month of OPT for every 4 months of study (6 months of OPT max)

Economic Hardship

Need to document the unforeseen hardship

Suspect of long-term need, or requests for economic hardship for multiple programs – applications will face more scrutiny

Apply for Affirmative Asylum

o Go straight to Asylum Office immediately after entry and apply/claim

Defensive Asylum – get caught and then apply for asylum

(a)(5) – application for EAD when already granted asylum

90-day processing time for EADs

o Except for “American Baptist Church” cases (Cubans) = 21 days

o Cannot apply until have been in the U.S. for 150 days

§ TSC can check time tolled

§ Prefer than the applicant include any documentation that verifies time since application/grant

Receipt of application or letter from immigration court

Common Problems and Filing Tips

Common I-765 Problems/Errors

Photos do not meet specifications

Initial evidence not submitted

Initial evidence not mailed in for E-filed applications

Applicant failed to attend Biometric appointment for E-filed applications

Application not filled out completely or correctly

o Including not checking one of the Boxes for “Purpose of Application”

Missing signatures

Common Problems Resulting in Processing Delays

No evidence of NSEERS compliance (if applicable)

Security checks

Tips for Helpful Information for I-765 Petitions

Important to review/check form instructions

Available online (uscis.gov)

o Provides most updated form version

For Replacement EAD

Evidence of lost/destroyed card

o Policy record, letter card destroyed in fire, etc.

For Renewal EADs

Copies of prior EAD cards should be submitted

For Renewals filed more than 120 days before previous EAD expires

An explanation of why the alien is seeking a new EAD this early should be submitted

TSC I-765 Workflow

How is the workload allocated at the TSC?

Separated by categories

Whole team is able to work all categories of I-765 processed at TSC

Workload is first-in, first-out, regardless of category

OPT EAD cancellation Requests

“Can request for cancellation be submitted and processed, thus „saving‟ OPT time?

Email (tsc.schools@dhs.gov) or fax cancellation request

Prefer in advance of start date on EAD card

Include a letter/email if used any time of the EAD card, TSC will try to “refund” any unused time

NAFSA member NOTE – while the above was stated that MAY get refund of unused time even if some EAD time was used, this is NOT policy wide at Service Centers so don’t count on “refund” or “recapture” of time if any EAD time was issused

Luncheon Plenary (Rachel Ellis, Office of Public Engagement )

Office of Public Engagement (OPE) is 1 year old

OPE consists of 3 Divisions

Community Relations/Engagement – regional community relations leads, local community relations offices

Intergovernmental Affairs

Protocol

OPE has one representative (Community Engagement Officer) at each Service Center, including the National Benefits Center, and one in each District Office

Community Relations Division

Stakeholders = attorneys, educational institutions, business groups, community/faith-based organizations

Stakeholder meetings – may stream them online in the future

Stakeholder feedback on the website

Intergovernmental Affairs (IGA)

Stakeholders = state legislatures, national associations, elected officials/staff, Federal agencies (DOS), DHS offices/departments (CBP, ICE), SSA, DMV, state/local law enforcement

Protocol

USCIS-wide engagement on stakeholder issues/outreach

Plan events – 40 national engagements, over 500 Field Engagements

Stakeholder meetings, listening sessions

Posting Memoranda for public comment

FY 2010-2011 Initiatives

Unauthorized practice of immigration law – building capacity, education, prevention

Posting Memoranda for comment

Launch UPIC outreach/capacity building

Enhance web presence / social media engagement

Support citizenship and integration outreach efforts

Support rollout of major USCIS initiatives

Training for field CROs

Expand outreach to vulnerable / underserved populations (T, U, VAWA)

Institutionalize intra-agency coordination mechanism (e.g. DMV issues)

Transformation listening sessions

I-9 Listening Session – 11/09/2010

Visit USCIS website – “Outreach” tab

public.engagement@dhs.gov

Online Citizenship Resource Center – uscis.gov/citizenship

www.uscis.gov/humantrafficking

Link w/ Office of Communications?

Fact sheets, updates, website

** NCSC scripts are managed by the Customer Service Division

OPE is pursuing outreach with state departments of motor vehicles (DMVs)

Issue of expiration date on same date as EAD, visa document

Ad hoc – not regularized communication, meetings

American Association of Motor Vehicle Administrators – reaching out to them

SAVE division outreach to DMVs

Pass on any DMV issues/concerns to USCIS Office of Public Engagement

Tour of TSC Facilities

Background Check Unit

All applications/petitions go through IBIS review

Review to resolve any initial hits

National security team to review individuals/cases (FDNS)

o With different law enforcement agencies to get verification of issues for an adjudicator

Customer Service

Handles all SMRT email inquiries (received from NCSC)

Officer can pull file and try to remedy situation

NO phone calls handled at TSC

o All phone inquiries are directed to NCSC

Session: Asylum-Related Adjustment of Status Applications

Common Scenarios that cease relationship

Principal naturalizes before derivative

Spouse divorces

Primary dies à will not be excluding factor soon (given recent legislation)

Child marries

Medical Examination from Overseas

Need to have one refiled if not on file

May ask for parts of the form to be redone, but not necessarily full form each time

Usually only valid for use for 2 years

Once you file for Asylum, you have 2 years for file for the dependents

But you have to know where they live/are located so they receive the proper contact from USCIS

If separated but NOT divorced, the derivative is still eligible to adjust status

Fee Waivers

Seeing higher denials for just 1 petitioner (no family)

o Fee Waivers were designed for family applicants

o No determinant for poverty level for 1 individual filing alone

TRIG – cases on hold, Interagency Working Group sets priority for review

Plenary Meeting (Marie Sebrechts, Associate Chief, Outreach, Office of Legislative Affairs)

SRMT – Service Request Management Tool

Mission of OLA:

(1) Inform

(2) Advise

Written and oral responses to Congressional inquiries

3 Branches of OLA HQ

(1) Legislative Affairs

Briefings, testimony

(2) Operations

Responds to inquiry from congressional offices

Tracks trends

(3) Outreach

Engage/outreach at field level

Support, communications

Congressional Liaison Specialists in Field

o USCIS Service Centers, District offices, Field offices, Asylum Offices

FY 2009 = 290,000 inquiries

telephone (96,000)

written (21,000)

Email (153,000)

Meetings/Briefings (160)

FY 2011 Initiatives

Redesign of website

Reduction of processing times

Military naturalizations consolidated

E-Verify

o 250,000 employers enrolled

o 800,000 worksites registered

o 1,400 new employers registered each week

USCIS Transformation

USCIS Policy Review

o Priorities: NCSC, H-1B, AOS, Family adjustment, Refugee/Asylum, I-601, employment authorization/travel documents, Naturalization

New Permanent Resident Card

Citizenship Integration Grants – programs to prepare individuals for citizenship

Weekly reports from field liaisons to OLA

Review trends

Weekly meetings with USCIS staff, including SCOPS, to talk about issues/concerns received

Session: Basic Forms 101 (Led by Time Pierce, who has also worked at CSC)

8 CFR 299.1 – list of forms

Important to review instructions as it provides significant details of the process

Petition = filed by U.S. relative, employer, etc. (think sponsor)

Application = filed by Alien requesting a benefit

Forms Processed at TSC:

I-90 – Application to Replace Alien Registration Card

I-102 – replace I-94 card

o Can check proof of entry if do not have a photocopy of the lost card, but it is helpful to include copy if you have it

o Entry stamp in passport also helpful

I-130 – Petition for Alien Relative

o U.S. Citizen – can file – spouse, child, unmarried son/daughter over 21, married son/daughter

o U.S. Citizen under 21 – can file for brother, sister, parent

I-131 – Application for Travel Document

o Re-entry permit for LPR/CPR; Advance Parole (I-512)

I-140 – Immigrant Petition for Alien Worker

o Does NOT authorize the beneficiary to enter or remain in the U.S.

I-485 – Application to Register Permanent Residence or Adjust Status

I-526 – entrepreneurs (filed with CSC)

I-360 – special immigrants / religious workers

Asylum applications done at TSC

I-730 – Refugee / Asylee Relative Petition

o Spouse or child can be included no matter their age

o relationship has to exist at time the petitioner filed for refugee/asylee status

I-751 – Petition to Remove Conditions on Resident (NOT worked at TSC)

I-765 – Application for Employment Authorization

**ELIMINATE Slide 42 or 44 – “NOT Required to file for EAD” contains errors

Asylees

Need I-765 to get EAD to work

I-94 granting status does not confer employment authorization

After 1 year of residence in the U.S., Asylee can apply to adjust status

I-129F – Alien Fiancee

Children of Alien Fiancee may be included

For alien spouse and spouse‟s children to enter the U.S.

Dallas Lockbox Tour and Meeting – 10/20/2010

Bryan Shrouf --- JP Morgan (based in Chicago)

Meg Fitzgerald – USCIS site team manager

277 F/T + P/T employees (263 F/T, 14 P/T)

3 shifts, 24 hours/day, 5 days/week

Receivables Operations (RO) – cash management

Facility operated by JP Morgan, Treasury Services Operations

Intake Process Only

Review Fees

Application accuracy – such as documents required for petition type

o Signature, form fully completed, boxes checked

Digitize data

Does NOT make initial evidence decisions

USCIS “makes decisions, assists with questions/problems”

Estimated Applications Received Board

Breakdown by source (USPS, FedEx, UPS) and type of petition

Noted for the day (record receipts was 14,723 in one day)

o Monday is highest receipt date (as they don‟t work on weekends)

Receipt date is the day they open the mail

o Anything received by post office on the weekend is opened on Monday)

** REMINDER: New Fees go into effect on 11/23 -- be sure that applications are postmarked by 11/22 **

Opening of Mail

Staff wears smocks so nothing can go into pockets or clothes, and cameras monitor personnel throughout facility

If anything (fee check) falls on the floor, they raise their hand to have a supervisor come and pick it up off the floor

If they get cash with an application, they deposit it and create a check

Application type – identified by address or P.O. Box (e.g. Attn: N-400)

Applications Opened

Coversheet, color coded – represent sections of an application

Application prepared for scanning

Be sure to include A# on photos

Prefer to NOT have staples, as the most time consuming part is for staff to unstaple the application (though stapling the fee check to the application is OK)

Checks

No Receipt # available as the check is processed/”cashed” well before a Receipt # is available/assigned

Not going to be able to change this

Important Information

NO highlighting or colored paper (does not scan well)

Better to include a cover letter

What is scanned?

All items -- including the check and the envelope

I-140 – the first 45 pages only

Scanning

Separate cover sheets with barcode to identify parts of the application

Scanner – OREX scanners/software – JP Morgan has adapted software

Appears as separate thumbnails assigned to the particular application

All digital images kept for 6 months

Transfer data to USCIS daily (to CLAIMS 3 and CLAIMS 4, plus digital depository)

All paper applications shipped out to USCIS within 24 hours by 2-day mail to appropriate Service Center

NO paper retained by Lockbox

Transformation Project trying to link digital system

Data Entry

Views scans – keys in data from images into database

Critical fields are reviewed and keyed in 2X (2 different people)

Every data field is entered

System reviews business process based on data

o Is everything on application completed, accurate

All data sent to USCIS daily (CLAIMS 3 +4)

o Images sent to USCIS image depository

** Do NOT write “C/O” for I-765 applications – there is no C/O line on the I-765 and the Lockbox will NOT type in anything referenced as C/O prior to an actual street address

Write “c/o ISSO, 415 South Street, MB 040, Waltham, MA 02454-9110” instead as “415 South Street, ISSO, MB 040, Waltham, MA 02454-9110”

System Review à decision

(1) Accepted

(2) Rejected

(3) Further review / Research

Cues for different issues (e.g. fee amount, application form, documents needed) that are reviewed by the USCIS site team

Text Message of Proof of Receipt and Receipt Notice generated on the same day

Goes out via USPS

Why does it take 2-3 weeks for us to get Receipt Notice

o Lockbox staff speculated that may be Post Office issue

Time from mail received at Lockbox to Receipt Notice/Text generated?

80-90% within 1 business day

Others longer to resolve issues/review (fee waiver, etc.)

Receipt Notice date is date the mail is received at the Lockbox

Fee check bouncing has NOTHING to do with Lockbox

o Lockbox forwards the application once it confirms the check written is for the correct amount; it takes a few days for the check to clear, and application will already be at the Service Center

File Assembly

Based on instructions from USCIS (through SCOPS)

Intake Operations Division of USCIS, in consultation with SCOPS

Service Center gets electronic notification of manifest of what to expect in the box of files being shipped (paper copy included in box of files)

Staff

New staff – all of their work quality controlled for first 30 days

All work reviewed for that 30 day period

USCIS Filing Tips – on USCIS website

check to see if filing order guidelines is up on the website – advised that they have been recently updated and posted

Boxed Up

electronic listing/manifest sent to Service Center so they know what to expect in each box they will receive (paper copy also included in the box)

o box

o contents -- # of files

o UPS tracking #

o Copy of manifest

Staff double-checks all files included in the box against the manifest to be sure file, name, and type of application is correct

What if there is a special issue or expedite needed, how is this communicated?

Include a cover letter explaining the situation (e.g. filing multiple applications jointly)

Lockbox Email

Emails received at HQ

Refers to the research team at the Lockbox location

Lockbox notifies HQ of what it finds/action taken, and HQ responds to school/DSO

What causes an Auto-Reject?

Items that the USCIS staff at the Lockbox cannot review/fix

o Wrong fee amount

o No signature

How often do they meet with the Service Centers?

Regular meetings -- weekly

Get feedback from the Service Centers

All Service Centers and SCOPS are included in the meetings/conference calls

TSC Records Center Meeting and Tour – 10/20/2010

Cindy Dean – Asst Center Director for Records

Michael Shimek – Dep. Asst. to the Director (has also worked at NSC)

Larry Thacker -- file sweeps/queries

Fred Montalto – Lockbox review team manager

Janet Clay – Operations

Caroline Mosley – data collection

Pat Stein – case resolution

Since the Lockbox was implemented, Records Center staffing has decreased to ~ 10 USCIS employees and ~100 contractor employees. Previously ~ 30 USCIS employees and ~225 contractor employees

Lockbox

TSC does not manage the Lockbox (JP Morgan manages)

They are an agent of the TSC

Have few USCIS employees onsite at the Lockbox

Mostly a treasury (processing of funds) operation

At present no regular TSC – Lockbox communication, meetings

TSC reviews all documents received from the Lockbox

To verify that what the Lockbox forwarded on to the TSC is supposed to be received by TSC and not another Service Center

**April 1, 2011 --- planned addition of more form types to direct mail to the Lockbox**

Incoming Mail Operations

Contractor picks up USPS mail from Lockbox and brings to TSC

All mail is scanned upon receipt for dangerous materials

Once security scanned, forwarded on to Incoming Mail Processing Room

Dedicated PO Box goes directly to data collection

Also receive separately from FedEX, DHL

Contracted government agencies – 3rd party carriers – other Service Centers, National Benefits Center, etc.

TOTAL = 163,000 pieces of mail per month

o Including mail from Lockbox

o 117,000 USPS pieces of mail per month

o 46,000 express mail pieces per month

Mail open, sorted, date stamped

Forwarded to Data Collection Section

Data Collection Section

Application types: I-140 Premium Processing, I-589, EOIR, I-131, I-485, I-290B, I-817

Contract employees – process visa and money petitions

$ must be correct before they can key in the case (case rejected manually if $ is incorrect)

Fees keyed in within 24 hours of receipt

Research case – be sure of eligibility, all required documents, before keyed in

Generates notice – notice generated in computer room and mailed out

o NOT done at data collection person‟s desk, it is in a separate room

Key in $, endorse check

Entire office register is balanced each day and deposited in whole

CONCERNS

o making sure receipt notices go out in timely manner

o biometrics issues

Post-Lockbox Operations

1500-2000 cases received from Lockbox daily

Box has listed on it the # and type of cases

Each box has a manifest indicating all cases/files contained

TSC staff reviews each box -- # of applications and proper receipt

o Remedy/solution if there is an error

NFTS – National File Tracking System

o Log into system

o Put in cabinets in date order – try to process by date received

Review application – spelling of name, address/zip, correct jurisdiction, G-28 signed, biometrics (signature, photos)

o Essentially review of Lockbox‟s work

o Weekly review of ~75 cases for quality

o Can update CLAIMS if Lockbox entered an error

If need other information or something not included in the application, can issue RFE

o Move to file room to await receipt of needed documents or to await adjudication

File Room Operations

Processing ~ 10,000 files per day

Holding ~250,000 in records at current time

File Control Offices (FCO) – e.g. district offices

Case types – I-485 Asylum, I-485, I-130, I-765, I-140

Lots of matching up pieces of A files

2 trips per day from File Room to adjudicators at the other TSC building

Records Center

Contractors Performance Analysis Group

o Assessment/review of contractors

o Random sampling

Records maintenance

o Fingerprints / name checks

§ Constant update so ready when visa is available

toni.anderson@dhs.gov -- emergency attention to a records issue

Case Resolution Unit (Pat Stein)

Post office non-deliverables ~ 100 per day

o Update system – card undeliverable

§ Check AR-11 system to see if can send to new/correct address

§ Keep EAD card on file for 1 year – check quarterly to see if address is updated

§ After 1 year with no new address, destroy card

§ Have about 10,000 cards on file without correct address

EAD card issues

Re-mail, bounced checks, refunds

A# issues

Visa referral process, lost visas

Secured Mail Delivery

Can track delivery in USPS system where card is in delivery system

Certified envelope can be tracked

NCSC à SMRT email à TSC Field (received by Case Resolution Unit)

I-130 submitted from overseas

Eventually will be sent to TSC

Most I-130 processed at CSC

TSC has some low priority cases forwarded by other Service Centers

Fee Refunds

TSC review

Forwarded to the Burlington Finance Center for processing

Bounced Checks

Also forwarded to Burlington Finance Center

14 days to rectify

EAD held for 1 year if returned to TSC

Application File is sent to storage

Should NOT have to wait for the file back from storage to send the EAD card on to the applicant if TSC has the returned card on file

Visa Referral

Does not require adjudication

Review if problems with issuance

Initiate lost visa requests

Outgoing Mail Operations (4 USCIS staff, USCIS supervisor, contractor employees)

203,000 outgoing pieces of mail per month

o 193,000 regular mail per month

o 10,000 boxes per month

EAD cards produced in Corbin, Kentucky

Travel documents (I-512L) produced at TSC

Outgoing mail (USPS) picked up 2X per day

Immigrant Visa

TSC processes all IV except those processed in San Francisco, Los Angeles, and Buffalo

E-file I-140 à TSC

o Non-Asylum based

TSC – Lockbox Communication

Formal questions/issues/concerns à HQ, SCOPS, Lockbox HQ (not to Lockbox)

Informal conversations

o e.g. Lockbox looks at processing systems at TSC when ramping up for new case types, such as I-140

Notes_Fall 2010_TSC.pdf

Nataliya-Ron · January 22, 2011

Hey thanks SqdnGuns

EVERYBODY NEEDS TO E MAIL THESE PEOPLE

I already e mailed most that applied to our situation

all of the people except Mr. Tom Paar is no longer working

at this location. And also I found out the

National DHS.GOV National Operations Center at 202-282-8101.

We need to being calling here. I already have automated replies

stating they will contact me during working hours.

Since I'm in Ukraine 10 hours ahead of Los Angeles time I will

have to wait until monday for a reply and while most of your sleep now.

I think the best person to contact is her but she wont be back in

the office until the 24th or 25th according to my e mail back from her.

Service Center Operations (SCOPS) :thumbs: :dance: :innocent:

Chief: Barbara Velarde

Deputy Chief: Robert Kruszka

Chief of Staff: Gregory A. Richardson

Phone: (202) 272-1505

Fax: (202) 272-1543

Address: 20 Massachusetts Ave, NW

2nd Floor

Washington, DC 20529

E-mail: Barbara.Velarde@dhs.gov

CENTRAL REGIONAL OFFICE

REGIONAL DIRECTOR: EVELYN M. UPCHURCH

ACTING DEPUTY REGIONAL DIRECTOR: MARIA R. CHAVEZ

7701 NORTH STEMMONS FREEWAY

DALLAS, TX 75247

PHONE: (214) 905-5430/5432

FAX: (214) 905-5435 OR (214) 905-5318

DALLAS DISTRICT OFFICE (DAL)

District Director: Lisa Kehl

Field Office Director: Tracy Tarango

8101 North Stemmons Freeway

Dallas, TX 75247

Phone: (214) 905-5724/5720

Fax: (214) 905-5559

HOUSTON DISTRICT OFFICE (HOU)

District Director: Sharon Hudson

Houston Field Office Director: Sandy M. Heathman

126 Northpoint

Houston, TX 77060

Phone: (281) 774-4631

Fax: (281) 774-5989

SAN ANTONIO DISTRICT OFFICE (SAO)

District Director: Mario Ortiz

Field Office Director: Albert Wiley Blakeway

8940 Fourwinds Drive

San Antonio, TX 78239

Phone: (210) 967-7109

Fax: (210) 967-7102

You can bet if we all start sending e mails and calling we maybe get some action really fast

I did alot of copy & pasting all these e mails off while most of the people in the USA were

sleeping.

I hope it benefits everybody who takes and active part of contacting these people.

GOOD LUCK ! !

Ron

sarah et luc · January 22, 2011

wow Ron. That was a lot to handle. Congrats jellybelly!!! :thumbs:

sarah et luc · January 22, 2011

**I was referring to sqdnguns post actually.

(ps how do you edit a previous post)

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