California Service Center To Texas Service Center

[Val and Gary 29]

Well,

I feel TSC is playing with us now. I sent an accurate email regarding our case, and the fact we have a SR for expedite, AND a SR for non-action of expedite, and this is the response:

Unbelievable.,...are we supposed to open service requests upon service requests upon service requests? Most bizzarre - just a boiler-plate template - that's all we're worth... almost 6 months gone....2 months gone for expedite......

Thank you for your recent inquiry regarding your application. If your inquiry is case-specific, please call and speak to one of the officersor you can make a service request at the National Customer Service Center(NCSC) at 1-800-375-5283 (TTY 1-800-767-1833). This toll-free call centerhas additional information and, during their specified office hours, canconnect you to live assistance in English and Spanish.

In order to make a service request and speak to a Customer ServiceRepresentative, please follow the below instructions:

1) Call1-800-375-5283

2) DO NOTENTER A RECEIPT #

3) Selectthe prompt "1"

4) Thenselect the prompt "2"

5) Nextselect the prompt "3"

At that time you will be connected to a Customer ServiceRepresentative and advise them you would like to make a service request. This office only accepts an inquiry after an initial service request ismade with the National Customer Service Center. If after30 days and you made a service request and not received a response,you may contact us with a referral tracking number and/or an identificationnumber of the person you spoke to regarding your case. This informationwill assist us in better serving you.

As a courtesy, we can inform you that the status of your case maybe obtained online at https://egov.uscis.gov/cris/Dashboard.do.

Officer Vara - XM0353

Immigration Services Officer

USCIS - Texas Service Center

Edited January 18, 2011 by Val and Gary

[spcarm 9]

Well,

I feel TSC is playing with us now. I sent an accurate email regarding our case, and the fact we have a SR for expedite, AND a SR for non-action of expedite, and this is the response:

Unbelievable.,...are we supposed to open service requests upon service requests upon service requests? Most bizzarre - just a boiler-plate template - that's all we're worth... almost 6 months gone....2 months gone for expedite......

Thank you for your recent inquiry regarding your application. If your inquiry is case-specific, please call and speak to one of the officersor you can make a service request at the National Customer Service Center(NCSC) at 1-800-375-5283 (TTY 1-800-767-1833). This toll-free call centerhas additional information and, during their specified office hours, canconnect you to live assistance in English and Spanish.

In order to make a service request and speak to a Customer ServiceRepresentative, please follow the below instructions:

1) Call1-800-375-5283

2) DO NOTENTER A RECEIPT #

3) Selectthe prompt "1"

4) Thenselect the prompt "2"

5) Nextselect the prompt "3"

At that time you will be connected to a Customer ServiceRepresentative and advise them you would like to make a service request. This office only accepts an inquiry after an initial service request ismade with the National Customer Service Center. If after30 days and you made a service request and not received a response,you may contact us with a referral tracking number and/or an identificationnumber of the person you spoke to regarding your case. This informationwill assist us in better serving you.

As a courtesy, we can inform you that the status of your case maybe obtained online at https://egov.uscis.gov/cris/Dashboard.do.

Officer Vara - XM0353

Immigration Services Officer

USCIS - Texas Service Center

How ridiculous! I got the same stupid email from them.

[sarah et luc 7]

How ridiculous! I got the same stupid email from them.

I got that too! I was hoping for something a little more substantial (30 days, 60 days, 5 months). Today has been a rough day as far as my separation from Luc is concerned. I almost called customer service crying lol.

[xelance 31]

All we can do is keep waiting..filling out the ombudsman form is my last step of being proactive. Im done trying to get answers from them...they change every time we call.

[Val and Gary 29]

All we can do is keep waiting..filling out the ombudsman form is my last step of being proactive. Im done trying to get answers from them...they change every time we call.

Yes, it's a black hole. Total waste of time contacting USCIS or TSC. They will do what they want, when they want and even government officials cannot get through to them.

Val has been in tears many times to these people - they feel sorry, but do nothing. Like I say, spouses could die through ill health, and they don't seem to care.

Very annoyed at the arrogance and audacity of that email.

[R & P 0]

You can add me to the spreadsheet of CSC->TSC transferees. Here is all the activity I've had so far on my case. (Note: I don't check for "touches").

• Aug 21 NOA1 Notice Date (CSC) hardcopy (*)
  
• Aug 16 NOA1 Priority Date (CSC) hardcopy (*)
  
• Nov 02 Date of Transfer to TSC "for processing" on notification email
  
• Nov 03 Notice Date on NOA hardcopy about Transfer to TSC "in order to speed up processing"
  
• Nov 29 Date of "Post Decision Activity" "a USCIS office received this case from the State Department" email / web status
  
• Nov 30 Notice Date on NOA hardcopy "to advise you that we have received [the petition] back from the Dept of State [for review]"
  

(*) Received this notice twice, for whatever reason, first postmarked Aug 24 and second postmarked Nov 03. Both are from the CSC.

Nov 30 was the last action on my case, and it was just now that I started getting worried and found this thread. I've just read all 127 pages of bad news. The optimism of this group overall is pretty remarkable, given that only one person of one hundred has really passed to the next step. It seems to me there's no telling how far out the average will be for this group, but I've moved my expectation date of obtaining my wife's visa from late March to early July, best-case scenario.

My 5-month mark from my NOA1 priority date was on Jan 13, so I've officially waited long enough to make my futile complaints, of which I will begin tomorrow.

God save us all.

[Val and Gary 29]

You can add me to the spreadsheet of CSC->TSC transferees. Here is all the activity I've had so far on my case. (Note: I don't check for "touches").

• Aug 21 NOA1 Notice Date (CSC) hardcopy (*)
• Aug 16 NOA1 Priority Date (CSC) hardcopy (*)
• Nov 02 Date of Transfer to TSC "for processing" on notification email
• Nov 03 Notice Date on NOA hardcopy about Transfer to TSC "in order to speed up processing"
• Nov 29 Date of "Post Decision Activity" "a USCIS office received this case from the State Department" email / web status
• Nov 30 Notice Date on NOA hardcopy "to advise you that we have received [the petition] back from the Dept of State [for review]"

(*) Received this notice twice, for whatever reason, first postmarked Aug 24 and second postmarked Nov 03. Both are from the CSC.

Nov 30 was the last action on my case, and it was just now that I started getting worried and found this thread. I've just read all 127 pages of bad news. The optimism of this group overall is pretty remarkable, given that only one person of one hundred has really passed to the next step. It seems to me there's no telling how far out the average will be for this group, but I've moved my expectation date of obtaining my wife's visa from late March to early July, best-case scenario.

My 5-month mark from my NOA1 priority date was on Jan 13, so I've officially waited long enough to make my futile complaints, of which I will begin tomorrow.

God save us all.

Welcome to the BLACK HOLE that is the Texas Service Center.

Approvals will come.....

[fermat 32]

I just received a response to my first SR I made on December 20th (my 5-month mark). It was dated January 5th, post marked January 13th, arrived today. "The status of this service request is: Your case is currently under review. You should receive a decision or notice of other action within 60 days of the date of this letter."

[J e n n y 26]

I think that when I see two successive days of approvals then I will grow some hope again. Calling USCIS again next week. I've never been escalated to a Tier-2, though, I might try that. With tears.

[ThomasJones 11]

Well, as of today, they answered my SR.. It was the typical form letter....

Dear Thomas...

On 12/28/10 you, or the designated rep shown below, contacted us about your case. Some of the key information given to us at that time was the following:

Caller: Applicant

Attorney: N/A

Case Type: I130

Filing Date: 07/09/2010

Receipt #: WAC-**-***-*****

Referral ID: WTC**********TSC

Type of Service Request: Non-Delivery of Other Notice

The status of this service request is:

Based upon your request we researched the status of this case. We are actively processing this case. However, we have to perform additional review on this case and this has caused a longer processing time. If you do not receive a decision or other notice of action from us within 6 months of this letter, please call customer service at the number provided below.

XM1225

So... I guess what they are telling me, is that if I don't hear anything from them before my wife is 6 weeks from giving birth to our baby, that I should take the time and call them back. Wow, I feel so warm and fuzzy thanks to that letter today. Oh well, so much for even waiting the 6 months from processing. It's just not happening. I'm truly deep in the black hole somewhere now.

** Thought I'd share it with you all... cause I needed to with someone.. guess I'll start to plan for the a plane trip to be with my wife, so that I can be there when the baby is born.

Thomas

[Val and Gary 29]

Well, as of today, they answered my SR.. It was the typical form letter....

Dear Thomas...

On 12/28/10 you, or the designated rep shown below, contacted us about your case. Some of the key information given to us at that time was the following:

Caller: Applicant

Attorney: N/A

Case Type: I130

Filing Date: 07/09/2010

Receipt #: WAC-**-***-*****

Referral ID: WTC**********TSC

Type of Service Request: Non-Delivery of Other Notice

The status of this service request is:

Based upon your request we researched the status of this case. We are actively processing this case. However, we have to perform additional review on this case and this has caused a longer processing time. If you do not receive a decision or other notice of action from us within 6 months of this letter, please call customer service at the number provided below.

XM1225

So... I guess what they are telling me, is that if I don't hear anything from them before my wife is 6 weeks from giving birth to our baby, that I should take the time and call them back. Wow, I feel so warm and fuzzy thanks to that letter today. Oh well, so much for even waiting the 6 months from processing. It's just not happening. I'm truly deep in the black hole somewhere now.

** Thought I'd share it with you all... cause I needed to with someone.. guess I'll start to plan for the a plane trip to be with my wife, so that I can be there when the baby is born.

Thomas

Same old story Thomas, yes we're in the black hole al right. They are treating us with utter comtempt. I feel for ya

[fermat 32]

You're the 3rd person in this thread to get such a reply. Has anybody tried called and talking to a Tier 2 and asking exactly what kind of review is required and why it should take 6 months?

The status of this service request is:

Based upon your request we researched the status of this case. We are actively processing this case. However, we have to perform additional review on this case and this has caused a longer processing time. If you do not receive a decision or other notice of action from us within 6 months of this letter, please call customer service at the number provided below.

[Val and Gary 29]

I think that when I see two successive days of approvals then I will grow some hope again. Calling USCIS again next week. I've never been escalated to a Tier-2, though, I might try that. With tears.

USCIS were pretty snappy today. Val called, waited 30 minutes, then the tier 2 just hung up on her.

I notice auto-responses also on TSC emails.

They will go at there own pace - there's not a lot we can do. I just hope they aren't PUNISHING the pestering ones like us by putting us to the bottom of the pile....it DOES happen.

[spcarm 9]

Well, as of today, they answered my SR.. It was the typical form letter....

Dear Thomas...

On 12/28/10 you, or the designated rep shown below, contacted us about your case. Some of the key information given to us at that time was the following:

Caller: Applicant

Attorney: N/A

Case Type: I130

Filing Date: 07/09/2010

Receipt #: WAC-**-***-*****

Referral ID: WTC**********TSC

Type of Service Request: Non-Delivery of Other Notice

The status of this service request is:

Based upon your request we researched the status of this case. We are actively processing this case. However, we have to perform additional review on this case and this has caused a longer processing time. If you do not receive a decision or other notice of action from us within 6 months of this letter, please call customer service at the number provided below.

XM1225

So... I guess what they are telling me, is that if I don't hear anything from them before my wife is 6 weeks from giving birth to our baby, that I should take the time and call them back. Wow, I feel so warm and fuzzy thanks to that letter today. Oh well, so much for even waiting the 6 months from processing. It's just not happening. I'm truly deep in the black hole somewhere now.

** Thought I'd share it with you all... cause I needed to with someone.. guess I'll start to plan for the a plane trip to be with my wife, so that I can be there when the baby is born.

Thomas

Wow! That is just horrible! USCIS really sucks! I hope you don't have to go through this entire process again to get your kid over here. You should definitely go public with your story.

[Val and Gary 29]

You're the 3rd person in this thread to get such a reply. Has anybody tried called and talking to a Tier 2 and asking exactly what kind of review is required and why it should take 6 months?

It's the latest stone wall tactic. It's like getting blood from a stone. We're hopelessly stuck until they decide we are approved.