HELP!! After 9 months of pain to find docs they sent a letter saying all missing??

[csoul 0]

Hello Guys!

My sister is the US Citizen that started the petition for my mom and dad.

We are really desperate now... We spent several months looking for the original documents required by NVC for the DS-230 (from Venezuela and from Peru) for my mom and dad. We sent all documents with the front letter (bar code) with all the translations (more money) and after one month of review for each case we just received an email with a pdf file that show that "all documents" are missing and we need to sent all the documents to avoid a delay or denial of their cases (we receive the same email for both parents!!!!!!!!!!!), like they never receive anything.

This is just amazing and frustating. We just had the originals we already sent and took months between Peru and Venezuela to get all the documents (Birth Certificates, Marriage Certificate, Police Records) . We even have the signature confirmation as receipt of our package (we send everything Priority Mail with Signature Confirmation).

I was reading some similar cases and looks like the only solution is to send all the documents again but I can't believe there is no other option. This is corruption, lazy immigration officers or what?

Any idea before we call tomorrow? My sister is going to explode now and I am sure she will explode even worst with the operator on the phone.

My mom and dad are very old and for them was super difficult to travel to other cities and spend several days/weeks doing a lot of stuff for each documents and now this...

Thank you guys in advance.

[Boiler 45,525]

It is unfortunate you do not have duplicates.

There is always the chance that an enquiry might find them, probably better in writing than call them.

Bringing very elderly Parents to the US is tricky, the biggest issue is Healthcare.

[Mononoke28 135]

Call them first to make sure that the e-mail is correct. I remember when I went through the NVC process with my husband I received a letter from them saying the same thing, when I called them they said not to worry because they had all documents with them. If they still insist that they do not have these documents with them, then I'm afraid you're going to have to try to get them again. The good thing is you do not need to have them translated if they're either in English or Spanish.

Diana