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bucknutt76

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Hello Bucknutt76!

I've been here two weeks now and I used Sevenseas Worldwide. I'm in two minds about the experience. but overall I guess it was good.

They provide you with the boxes but you have to pay a £50 deposit. They have a calculator on the website and that is actually the price you pay (unless your box(es) are over weight (as mine were!)). I sent 5 of their book boxes and I that would be approximately £250 (I think). So you can choose a date for the delivery of the boxes. They recommend ordering more just in case which is what I did. I also requested 2 tea chests but decided against using those. As well as getting the boxes they give you packing tape, pens and bubble wrap. The £50 deposit comes off of your bill at the end. Along with the packing things comes all the forms with FULL instructions as to how to complete these.

You then schedule the pick up. I scheduled mine for the day before I left. They were very prompt with delivery and collections (they give you a window of time closer to the date). The driver that collected my boxes was great.

The issues I had were:

I didn't fill something out on the form (the part about employment as I thought it wasn't applicable - turns out it was). So I called and the guy on the phone said to fax back the completed form. We went to Kinko's and for some reason for the fax number didn't work. While I was there I placed another call to sevenseas and got a lovely lady who told me not to fax it to the UK as it would be expensive for me and that I should fax it to the US number since they have a central system. I did this. When I got home I checked my email and i had an email response from a query telling me that I could actually give the details via email. Oh well.

Second issue was that I never received a tracking number even thought I enquired.

I have to say they reply to emails very quickly and appart from one person all the people I dealt with were friendly and efficient.

My boxes were actually sent UPS Saver and the could feasibly have given me a tracking number because I looked it up on the UPS site after I received. But nevermind.

So they picked the boxes up on 3rd August and it looks like they went to UPS on 9/10 August and I received them on 12th August :thumbs: I really wasn't expecting them because the site said they would arrive on 20th August and to allow at least 2 weeks for customs. 2 of the boxes were opened for customs inspection but everything was fine.

Feel free to PM if you have any more questions about Seven Seas.......

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